1. Ms. Mahalaya Kaur
Sreekariyam |Trivandrum |Kerala
Mobile - 08893366721/ 08900173235
Email: mahalaya_kaur@rediffmail.com, mahalaya.kaur@yahoo.co.in
Skype ID : Mahalaya.Kaur1
I am an experienced and result oriented professional having 12 Years of experience in Human
Resource, Business Development and Customer Service. I have started my career in banking
sector, continued around 9 years, and handled various assignments in Business Development,
Customer Service & Branch Operations. In the year 2013, I have taken up the assignment in
Human Resource function of a leading Digital Content Management & Technology Development
Company. I am being recognized as a successful Recruiter & as an HR Operations Manger. I
am looking for a career change and further growth.
Professional Experience
Aptara| Technopark| Trivandrum| Kerala April 2013 - Present
Aptara is a pioneer in Digital Publishing & Technology Development
Asst. Manager- Human Resource
 Recruitment - Manpower sourcing for various skill sets as per the hiring strategy
 Hiring based on Projects, Client specifications & Attrition analysis
 Manpower hiring plan in consultation with Business Units
 Dashboards and various reports
 Engaging external training partners & ensuring availability of technically trained
resources - Tie up with Training Institutes, Helping them with defined course
curriculum
 Hiring quality checks – References, background verification and comprehensive
details about the candidates
 Business Partnering & Engagement
 Inductions – Organization, client and project specific
 Calendar based HR Connect with Account Managers & Employees
 Ensuring HR Presence in all important business meetings
 Performance improvement plans
 Attrition analysis based on various parameters and corrective steps and plans
 Dispute settlements and promptly addressing employee concerns
 Probation confirmation appraisals
 Annual appraisal process
 Conducting employee engagement programs
 De-hiring, reallocation based on the business forecast and changing plans
 MIS and Business reporting

2.  Administration & Execution of various HR Policies
 Claim processing under Medical Insurance
 Claim processing under ESI Benefits
 Leave Policy
 Employee referral policy
 Office attire policy
 Sexual harassment policy
 Programs under Corporate Social Responsibility Policy
TATA AIG | Asansol |West Bengal May 2011 – March 2013
Branch Development Manager
 Responsible for New Acquisition Business of Life Insurance Products
 Recruitment of FOS- Expanding the FOS base for the company by recruiting new
advisors and enabling licensing as per regulatory guidelines for generation of
business
 Managing the agency channel efficiencies through training and development of the
agency team
 Rolling out marketing and sales promotion initiatives as per guidelines of the
company
 Honed marketing skills by selling various organizational products, lead training &
development efforts by mentoring/ training Insurance Advisors for selling insurance
products and maximizing customer satisfaction index
ICICI Prudential| Durgapur |West Bengal May 2010 – Jan 2011
Business Development Manager
 Responsible for New Acquisition Business of Life Insurance Products.
 Managing the agency channel efficiencies through training and development of the
agency team
 Rolling out marketing and sales promotion initiatives as per guidelines of the
company
 Marketing skills by selling various organizational products, lead training &
development efforts by mentoring/ training Insurance Advisors for selling insurance
products and maximizing customer satisfaction index.
 Coordinate with existing customers for efficient after sales services. Identify/ develop
new streams for long-term revenue growth and maintaining relationships with
customers to achieve repeat/ referral business.
 Conducting meetings for setting up sales objectives and designing or streamlining
processes to ensure smooth functioning of sales operations.

3. Indusind Bank | Asansol |West Bengal Aug 2008 – March 2010
Customer Service Manager
 Customer Service
 Identify, research, analyze & market new businesses and products while evaluating
the business and realizing its full potential by using tools such as marketing, sales,
information management & customer service
 Establish healthy business relations with clients & external associates for securing
repeat business & long term customer loyalty and worked towards solving their
queries and complaints efficiently.
 Responsible for Revenue earning Business from the product like Life insurance,
General insurance , Mutual Fund and all banking product like CASA , Fixed Deposit
 Co-ordinate with operations and underwriting team for better service delivery to the
customers
 Monitoring productivity and getting desired performance levels from the team
 Handling of significant complaints relating to KYC and sales
HDFC Bank (ECBOP) | Durgapur |West Bengal Jan 2006 – July 2009
Relationship Officer (Wealth Management)
 New Acquisition for liability, insurance and mutual fund products
 Portfolio Management of HNW clients
 Cross selling products to different customers so as to meet Income Product Holding
targets.
 Zero defect processing of account opening documents and forms to meet the TAT
norms.
 Compliance with statutory and regulatory framework for new account sourcing.
 Ensuring defect free service delivery and liasioning with product team based on
feedbacks received from customers.
CITI Financial Consumer PVT Ltd | Durgapur |West Bengal Nov 2004 – Jan 2006
Sales Executive (Personal Loans)
 Acquiring new customers for sale of Personal Loan products
 Error free documentation and processing of application for personal loan
 Follow up with credit and risk management teams for faster processing of
disbursement
Qualification
 Graduation (Kakathiya University, AP) - 57% (1995)
 M.A. (Public Administration, Kakathiya University, AP) - 57% (1997)
 M.B.A. in Human Resource specialization from United Business Institutes (Affiliated
to JADO Education), Brussels, Belgium-68%(2012)
Personal
Date of Birth: 30th
Sep, 1974
Languages Known: English, Hindi & Bengal
iHobbies: Travelling, Reading Books and Social activities