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Soft skills in medicine.
Part I I. Stress management.
Emotions.
Emotional intelligence.
Definition
• Emotions and feelings-the process of reflecting a person's subjective
attitude to objects and phenomena of the surrounding world, other
people and oneself in the form of direct experience
Emotions component
Physiological
Behavioral
Psychological
Where do emotions live?
• Limbic system responsible for
emotions
• Influence endocrine and
autonomic nervous system
• Evolutionally old governor of
behaviour
• Controlled by prefrontal
cortex(cognitive function and
willpower)
Physiological component
Physiological
component related
to changes in all body
systems, even blood
supply of different
body areas .
It can be detected
through temperature
measuring,
changes in heart rate,
respiratory rate,
changes in metabolic
processes, hormonal,
etc.
Behavioral component
Behavioral component will be
revealed through actions or
mimics.
Facial expression has specific
pattern for each emotion.
Emotions. EI. Management of Emotions.pptx
Emotions. EI. Management of Emotions.pptx
Emotions. EI. Management of Emotions.pptx
Emotions. EI. Management of Emotions.pptx
Emotions. EI. Management of Emotions.pptx
Emotions. EI. Management of Emotions.pptx
Psychological component
• According to another approach
there are 8 basic emotions
• All shades of emotional
responses derive from extent of
there proneness and their
combinations.
Emotional intelligence (EI)
• Emotional Intelligence - ability
to perceive, use, understand,
manage, and
handle emotions.
Apollo vs Dionysus
Rationality vs Feelings
Emotions. EI. Management of Emotions.pptx
Application of emotional intelligence
Identification of own emotions
1. Emotional scale
2. Three alarms training
3. Emotion projection
Identification of other’s emotions
1. Silent movie
2. Male’s facial expression
3. Female facial expression
Management of own emotions
Physical methods of relaxation.
Conscious relaxation
• Which part of your body is
tense?
• Actions: mentally run through
the whole body and find
tension.
• The tactics: consciously relax the
tense part of the body
St. Vitus dance
• Shake with your extremities to
relax them
Physical methods of relaxation.
Square of breath
• - 4 counts inhale
• - 4 accounts pause
• - 4 counts exhale
• - 4 accounts pause
Clawed paw
• Time: 2 minutes.
• Goal: slowly squeeze the hand
to the state of a fist. Movement
helps to switch thoughts to
physical action and balance the
emotional state.
Mental methods of relaxation
Tagging
• Name emotions you experience
• Ask yourself: What do I feel?
• As soon as emotion become
conscious, it becomes
controllable
Normalization
• When emotion is too intensive
we start to fight with emotion.
• In this case it is important to say:
“It is normal to experience this
emotions now in such condition”
Mental methods of relaxation
Reframing
1. Find the good in the bad.
2. Temporary reframing.
3. Think about those who are
worse off.
4. Analyze what difficulties have
already been overcome in life.
5. Semantic reframing.
ABC
• To change wrong thoughts chain
between event and emotional
response.
Management of other people emotions
• Verbalization
• Analogies
Verbal
7%
Paraverbal
38%
Nonverbal
55%
Subjective importance of communication
channels
Verbal
Paraverbal
Nonverbal
Nonverbal (55%) Paraverbal (38%) Verbal (7%)
Attentive listening Speak a bit slower than
usual
Give opportunity to “talk it out”
Friendly facial expression Control volume of your
voice
Use short, simple sentences
Keep optimal interpersonal
distance
Show interest to problem (Ask
questions)
Use facts only (less emotions or
interpretations)
Underline importance of opponent
Underline importance of feelings
Suggest certain simple(as much as
possible) solution

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Emotions. EI. Management of Emotions.pptx

  • 1. Soft skills in medicine. Part I I. Stress management. Emotions. Emotional intelligence.
  • 2. Definition • Emotions and feelings-the process of reflecting a person's subjective attitude to objects and phenomena of the surrounding world, other people and oneself in the form of direct experience
  • 4. Where do emotions live? • Limbic system responsible for emotions • Influence endocrine and autonomic nervous system • Evolutionally old governor of behaviour • Controlled by prefrontal cortex(cognitive function and willpower)
  • 5. Physiological component Physiological component related to changes in all body systems, even blood supply of different body areas . It can be detected through temperature measuring, changes in heart rate, respiratory rate, changes in metabolic processes, hormonal, etc.
  • 6. Behavioral component Behavioral component will be revealed through actions or mimics. Facial expression has specific pattern for each emotion.
  • 13. Psychological component • According to another approach there are 8 basic emotions • All shades of emotional responses derive from extent of there proneness and their combinations.
  • 14. Emotional intelligence (EI) • Emotional Intelligence - ability to perceive, use, understand, manage, and handle emotions. Apollo vs Dionysus Rationality vs Feelings
  • 16. Application of emotional intelligence
  • 17. Identification of own emotions 1. Emotional scale 2. Three alarms training 3. Emotion projection
  • 18. Identification of other’s emotions 1. Silent movie 2. Male’s facial expression 3. Female facial expression
  • 19. Management of own emotions
  • 20. Physical methods of relaxation. Conscious relaxation • Which part of your body is tense? • Actions: mentally run through the whole body and find tension. • The tactics: consciously relax the tense part of the body St. Vitus dance • Shake with your extremities to relax them
  • 21. Physical methods of relaxation. Square of breath • - 4 counts inhale • - 4 accounts pause • - 4 counts exhale • - 4 accounts pause Clawed paw • Time: 2 minutes. • Goal: slowly squeeze the hand to the state of a fist. Movement helps to switch thoughts to physical action and balance the emotional state.
  • 22. Mental methods of relaxation Tagging • Name emotions you experience • Ask yourself: What do I feel? • As soon as emotion become conscious, it becomes controllable Normalization • When emotion is too intensive we start to fight with emotion. • In this case it is important to say: “It is normal to experience this emotions now in such condition”
  • 23. Mental methods of relaxation Reframing 1. Find the good in the bad. 2. Temporary reframing. 3. Think about those who are worse off. 4. Analyze what difficulties have already been overcome in life. 5. Semantic reframing. ABC • To change wrong thoughts chain between event and emotional response.
  • 24. Management of other people emotions • Verbalization • Analogies
  • 25. Verbal 7% Paraverbal 38% Nonverbal 55% Subjective importance of communication channels Verbal Paraverbal Nonverbal
  • 26. Nonverbal (55%) Paraverbal (38%) Verbal (7%) Attentive listening Speak a bit slower than usual Give opportunity to “talk it out” Friendly facial expression Control volume of your voice Use short, simple sentences Keep optimal interpersonal distance Show interest to problem (Ask questions) Use facts only (less emotions or interpretations) Underline importance of opponent Underline importance of feelings Suggest certain simple(as much as possible) solution

Editor's Notes

  1. https://www.youtube.com/watch?v=OweO-vr_hTA