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MBA-DBGI

Supervisor at forever living products pvt. Ltd (INDIA) em PCITS Pte. Ltd.
26 de Sep de 2016
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  1. 1 SUMMER TRAINING PROJECT REPORT ON DIGITAL MARKETING YOUTH4WORK.COM FOR THE PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF - MASTER OF BUSINESS ADMINISTRATION UNDER THE GUIDANCE OF: Mr .SHUBHAM SWAROOP MARKETING MANAGER (YOUTH4WORK.COM) SUBMITTED BY: MADHU VERMA MBA 1st YR MARKETING
  2. 2 DEV BHOOMI GROUP OF INSTITUTIONS PREFACE The successful completion of this project was a unique experience for me & I achieved a better knowledge about DIGITAL MARKETING & SOCIAL MEDIA MARKETING . The experience which I got by doing this project was essential to my future. The information in this project being submitted by me contains detailed analysis of the working done by me during my internship. The marketing was done on the topic- “DIGITAL MARKETING & SOCIAL MEDIA MARKETING ON FACEBOOK”
  3. 3 ACKNOWLEDGEMENT “Knowledge is an experience gained in life, it is the choicest possession, which should not be shelved but should be happily shared with others. It is the supreme art of the teacher to awaken joy in creative expression and knowledge.” The success of any project is the result of hard work & endeavor of not one but many people and this project is no different. I take this as a prospect to a vow that it was an achievement to have succeeded in our final project, which would not have been possible without the guidance of - Mr. ARUNI JAIN- (Marketing Leader) Mr. SHARAD PANWAR- (Human Resource)
  4. 4 Mr. SHUBHAM SWAROOP- (Marketing Manager) Mr. ARJUN SINGH RATHORE- (Marketing Faculty) @DBGI Finally, I am thankful to my entire YOUTH4WORK.COM team who has given the full support in teaching how online marketing is done.
  5. 5 DECLARATION I, MADHU VERMA , Roll no- 150080500030 , student of MBA of DEV BHOOMI GROUP OF INSTITUTION , UTU UNIVERSITY, Dehradun, hereby declare that the project report on “DIGITAL MARKETING & SOCIAL MEDIA MARKETING” , “at YOUTH4WORK.COM. A Business and Career networking site is an original and authenticated work done by me. The project was of 45 days duration and was completed between 20th JUNE to 29th JULY 2016. MADHU VERMA MBA (2015 -2017) Date:- 20th JUNE - 29th JULY 2016
  6. 6 SUMMARY DIGITAL MARKETING refers to the process of gaining website traffic or attention through social media sites. Indian marketers are moving at a fast speed to tap the ‘new normal’ opportunity. Social media has gone mainstream. And for businesses it represents an unprecedented marketing opportunity that transcends traditional middlemen and connects companies directly with customers. Customer acquisitions remain to be the prime goal of Indian marketers (59%). According to leading marketers of India, the top three online investment channels for 2015 are Social media, Email marketing and Search marketing. 52% of the top marketers said that it is extremely important to integrate email marketing and social media. This is why nearly every business on the planet is exploring digital marketing initiatives . The focus of marketers is shifting from ‘sending the message out’ to ‘start engaging with customers’. In this context, the role of a marketer is changing from ‘batch and blast’ processing to creating ‘listening posts’ and ‘dialogue hubs’ in customer communities. A shift from isolated pure play traditional platforms to an integrated multi-channel approach is helping the marketers address the challenge of new consumers’ expectations across many devices and channels. Indian marketers are leveraging the power of various communication channels and technologies-
  7. 7 be it Email, SMS or Social Media in their portfolio. Here we will see the main trend of digital marketing in India, The scope of it, The future and will undergo a research to follow the Customer perception about digital marketing for Brand Management. Quick summary of our primary findings:  Marketers place high value on Social Media- A significant 90% of marketers indicate that social media is important for their business.  Measurement and integration are top areas marketers want to master: One third of all social media marketers want to know how to monitor and measure the Return on Investment (ROI) of social media and integrate their social media activities.  Social media marketing takes less time in creating audience and help invite customers for advertisng your products .The majority of marketers (80%) are using social media for 8 hours or more each week, and more than a third (60%) invest 14 or more hours weekly.  A significant 77% of marketers plan on increasing their use of YouTube and video marketing, making it the top area marketers.
  8. 8  E-marketing forms the baseline for 86% of marketers in India.  Promotional communication and newsletters are the primary users of use of e-Marketing channels in 2010.  Customer acquisition is the largest driver of e- marketing for 2015  56% of Indian marketers’ invested more than 14% of their budgets in e-Marketing  72% of Marketers have plans to increase investments in e-Marketing platform.  After Social media, Email marketing and Search marketing are the preferred digital channel for 2011. INDUSTRY OVERVIEW DIGITAL MARKETING: Digital Marketing programs usually center on efforts to create content that attracts attention and encourages readers to share it with their social networks. A corporate message spreads from user to user and presumably resonates because it appears to come from a trusted, third-party source, as opposed to the brand or company itself. Hence, this form of
  9. 9 marketing is driven by word-of-mouth, meaning it results in earned media rather than paid media. Social media has become a platform that is easily accessible to anyone with internet access. Increased communication for organizations fosters brand awareness and often, improved customer service. Additionally, social media serves as a relatively inexpensive platform for organizations to implement marketing campaigns. -Social media marketing tools: Besides research tools, various companies provide specialized platforms and tools for social media marketing:  Social media measurement  Social media  Blog marketing  Validation Different Methods of Social Media Marketing Social network marketing is popularly called as Internet marketing. Today you can find many ways for internet marketing. Many people who enter this online marketing are
  10. 10 less worried because of its guaranteed success. If you see in Internet totally all types of products has been marketed online without much effort. Internet attracts many business people to promote their business online. Social network marketing is grown to such a height that today many people can't earn without it. Some of the most recognized network marketing tools are Facebook, Gmail, Instagram and LinkedIn. Twitter became regular place for people who have newly entered the field of social network marketing. 1. Blogging: When you start Blogging or posting your data about any product, you can see less response from clients. Later it will become big business via blog. Websites and blogs are most powerful tools for social network marketing when matched with other networking tools. Blog is an amazing tool which provides many other facilities in addition to just marketing your business. It also helps you to communicate with other clients in case if you have any problems. 2. Personal website or blog: It is important to have private website if you are a freelancer(self-employed). Your website will help your clients to know about you and it will make them clear that you are a serious freelance marketer and help to make huge revenue via online marketing. 3. Article selling: It is also best and cheap internet marketing method. It is a mode of advertising our trade just by writing articles and attracting endless number of users across world. We usually sell our articles to different article database websites and article directories. Today it provided free business to many advertisers and publishers and they are really benefited through their articles.
  11. 11 4. Email sending: Electronic mail sending is the best way to marketing. Collect list of email addresses through portfolio websites and email about your business to all internet users. Your Email should be attractive in such a way that your recipient will be impressed to get back to you. 5. Use social networking websites: Social networking websites like Twitter, facebook can be used to promote your sales. These provide best platform for all who are thinking of online marketing. 6. Video promotion: Use several video distribution websites for your marketing. These websites uploads your service to the whole world. All that you need to do is film a video about marketing and send it to video uploading sites like You Tube. It seems it is the easiest way of marketing than any other modes since many people will be interested in view videos rather than word form of advertisement. 7. Press Release or media release: It attracts several public clients and increases relationship among them. 8. Search Engine Optimization: It improves the traffic to your website by providing quality web content. Social networking websites and blogs: Social networking websites allow individuals to interact with one another and build relationships. When products or companies join those sites, people can interact with the product or company. That interaction feels personal to users because of their previous experiences with social networking site interaction
  12. 12 Social networking sites and blogs allow individual followers to “retweet” or “repost” comments made by the product being promoted. By repeating the message, all of the user’s connections are able to see the message, therefore reaching more people. Social networking sites act as word of mouth. Because the information about the product is being put out there and is getting repeated, more traffic is brought to the product/company. Through social networking sites, products/companies can have conversations and interactions with individual followers. This personal interaction can instill a feeling of loyalty into followers and potential customers. Also, by choosing whom to follow on these sites, products can reach a very narrow target audience. Engagement In the context of the social web, engagement means that customers and stakeholders are participants rather than viewers. Social media in business allows anyone and everyone to express and share an opinion or idea somewhere along the business’s path to market. Each participating customer becomes part of the marketing department, as other customers read their comments or reviews. The engagement process is then fundamental to successful social media marketing. General Social Networking Statistics:  75% of adults worldwide now use social media
  13. 13  Social networking is most popular online activity, with 48% of time online spent on channels like Facebook, Twitter and Pinterest  65% of the world’s top companies have an active Twitter profile  90% of marketers use social media channels for business, with 93% of these rating social tools as “important”  43% of marketers have noticed an improvement in sales due to social campaigns.  72% of marketers who have worked in social media for three or more years said that they saw a boost in turnover due to social channels (the longer you’re working in it the better you get)  91% of experienced social marketers see improved website traffic due to social media campaigns and 79% are generating more quality leads.  The average time spent by marketers on social media is 18 hrs per week for those just getting started and 45 hours per week for those with 3+ years of experience.  The most popular social networking tool for marketing is Facebook – being used by 92%, followed by Twitter (84%), LinkedIn (71%) and blogs (68%)  LinkedIn & Facebook is 4X better than Twitter.  Only 45% of marketers are actively monitoring social media ROI  Only 30% of businesses have a dedicated social media manager  33% of Fortune 500 companies have a public-facing corporate blog
  14. 14  68% of Fortune 500 companies have an active corporate Facebook account, 62% have an active corporate Twitter account  57% of customers are somewhat likely to purchase from a brand that they follow or like. Indian Market:  India’s Internet economy has reached Rs. 10.8 trillion in 2016, as the country’s growth rate in this segment is far ahead of many of the developing nations, reported by BCG.  According to BCG, the India Internet economy contributed to 3.2 trillion rupees to the overall economy in 2010, 4.1% of the country’s GDP, & could triple in 4 years’ time.  More than 39 million Internet users who form 86% of the total Internet audience, visited social networking sites in July 2015.  The total Indian social networking audience grew 43 percent in the past year, more than tripling the rate of growth of the total Internet audience in India.  India now ranks as the seventh largest market worldwide for social networking India is adding Internet users at the rate of almost 5-7 million a month, and at the current pace it will surpass the US, which has about 245 million users, in less than two years.  Active user base per month in India is close to 30 Million marks which is still a pretty large market but not as big as portrayed by some consultants.
  15. 15  India has close to 10 million online shoppers and is growing at an estimated 30%.  There are more Internet users in towns with a population of less than 5 lakh than in the top eight metros put together.  “About 2 billion people worldwide access the Internet and 25% of them are from China. India contributes about 6% to the world's Net population and the US 12.5%.  The survey found that more than 75% of Internet usage is among school- and college-going students and those who have recently graduated.  Mumbai has the highest number of Internet users (6.2 million) followed by Delhi/NCR (5 million), Kolkata (2.4 million) and Chennai (2.2 million).  The percentage of companies using social media in top 5 markets is:  China: 82%  USA: 71%  India: 70%  Brazil: 68%  Canada: 51% E-Marketer estimates advertisers will spend $3.63 billion in the US and over $4 billion more in the rest of the world on social networking sites this year. And that’s just paid ad spending. When the Association of National Advertisers (ANA) surveyed US marketers this year, 90% said they were using social networks for their efforts—about even with last year, at 89%. While this percentage has risen dramatically since 2007, when just 20% of marketers used social media, growth has
  16. 16 plateaued—and shifted to other new digital media platforms instead. COMPANY OVERVIEW YOUTH4WORK.COM is a self - assesement talent Career networking site. Professionals can use the network to enhance their career prospects, discover business opportunities, build relationships with new contacts and create their effective online identities. The idea was incepted by serial entrepreneur Mr. Rachit Jain in the year 2011 when social networking was native. The aim was to connect the youth of India and make the connectivity and networking worthwhile for them. The need and importance of a professional network for the youth was realized with the launch of Youth4work. Youth4work is an exciting and innovative people search platform where
  17. 17 Key Offerings of Youth4Work.com: • Active professional networking • Individual & Brand - Promotion and Advertisement • Participation in Questions and Answers sessions • Discussions in Communities • Head hunting/Hiring • Career opportunities • Business and Career networking Summer Internship Project In Youth4Work.com:- I did my summer internship in Youth4work.com as a digital marketing intern. I was assigned the task of social media marketing and content writing in youth4work. In digital marketing it is said that content is king because it is the content which helps in SEO and improving the rank of your website. So my work involved:  Wrote the content for more than 150 examinations in first 10 days of my internship keeping in my mind that the content I am writing is authentic and not plagiarism.
  18. 18  Work in coordination with the SEO team while writing the content that to with Keyword density. I also worked on E-mail marketing for the company wherein I was provided with the list of Emails and I used to send them emails regarding various discount offers on the courses on youth4work. Now coming on the other aspect of my internship I was involved in social media marketing in particular Facebook (managing adverts). Wherein I performed the following task:  Created campaigns for more than 150 examinations on Facebook adverts.  Created more than 500 images or advert sets of various examinations that to be used in our Facebook campaign.  Created more the 200 ads of various examinations for the Android Application and then campaigning on Facebook so that audience can be diverted towards our android App.  Was also involved in bidding the amount on various campaigns that is how much to be spent for a particular campaign on Facebook and how much to spent for a click on our ads.  Was also involved in tracking the ads which is bringing more traffic to our website and hence increasing the bidding amount for that so that more audience could be reached.
  19. 19 Towards, the end of my internship I performed a research work on social media marketing in India. Wherein I choose the Facebook audience by sending questionnaire through online to collect the individual opinion from the respondents. Thesampling size I choose was 100.Where I talked about the following aspect of social media:  Usage of internet by the user  Awareness of social networking sites  Number of profiles in social networking sites  Ads in different social networking sites  Exposure of different kinds of ads  Accessibilityof ads  Brand communication that attracts the users  Impact of communication
  20. 20 ABOUT THE FOUNDER & CEO: Mr. Rachit Jain is the Founder and CEO of JAGbros CONSULTANTS PVT. LTD under which comes the YOUTH4WORK.COM which is a unique talent platform. With over 10 years of experience in technology and management . Rachit Sir has been instrumental in building the company that empowers people to assess and identify their own talents, improve their skills and showcase themselves .He holds a B.tech in manufacturing from the National Institute of Foundary and Forge Technology. He began his career in 2006 with Mahindra Automotive in Mumbai where is hard work and leading performance helped him take a lead of start-up venture by Mahindra called Mahindra first choice. A man in his 30’s with gleaming eyes that carry a vision far- fetched and a smile that enforces the determination and courage to tread the unconventional path. Rachit Jain, founder of Youth4work.com set out, leaving behind a comfortable corporate job to start his own business. A creator as the name goes , Rachit Sir saw the need to address the job dissatisfaction that many people have. He saw the vision of creating a platform that helps youth identity, showcase their talents to find the right kind of job. With a vision to create a platform that serves the youth and the will to go ahead inspite of all the hurdles that come in the way his work is slowly but surely generating a lot of attention. Mr. Rachit Jain created a web platform which proceeds students with opportunity to work on company projects. They can work as a freelancer or find an internship.
  21. 21 Departments of the Company: - Administration - IT - Finance - Marketing - HR Organization Vision:
  22. 22 To be the most accepted and in vogue professional network in India. To evolve the processes of hiring, being hired & Career networking.. Organization Culture: The Company believes in an open system where one has ample opportunities to grow along with organization. We believe in working as a group rather than an individual towards the attainment of the goals. Youth4Work.com –Achievements: • Fast paced growth in a short span • Youth4Work is trying to get placed in the sector of Career networking site • 10 lakhs users world-wide. • A continuous effort towards success • An attitude to remain grounded
  23. 23 STRATEGIES DEVELOPED AND EXECUTED DURING THE PROJECT Technical: 1. Company PAGES for all the companies joining Youth4work.com so that they can let the jobseekers and new incoming network people to know about their company and its details without going on any other websites. Face book also has this pages option and its very successful to commercialize and create awareness about the company, let it be a small or big company. 2. To increase the FONT SIZE (Personal UPDATE), of all the major part of the website and introduce more COLOURS (Search bar) on it, so that it can make the site look more attractive. 3. To give statistics of how many people have checked the profiles and visited their content. 4. Up gradation of Free SMS service. 5. In the reference format, There is an option of “Name “which will be better if there is a drop down box from which people can choose the name in case they are not able to remember the exact name and they just know the 1st letter of
  24. 24 the name, it just makes the whole search lot more easier and gives more options for recommendation while going through the drop down box. 6. To help the users know where they lie related to their talents they are good at, and that can be checked on the basis of the talent board as well through the statistics that help them in finding out their ranks that is worldwide. 7. Telecom services like telephonic calling takes place to interact with the new corporates company or institutes , to bring more users and to hire people on the basis of their work and talents they have mentioned on their profile on Youth4Work.com. Promotional: 1. YouTube channel - By Maintaining and posting comments as well as sharing internship videos. 2. Social media marketing- Facebook , Twitter , Google , LinkedIn , Yahoo. 3. App commercial-4.4 android version of software can help download the app. 4. Insiders group. 5. Recruiters interview. 6. Promotion in Technical and Educational institutions: (Greater Noida, Faridabad, Gurgaon, Delhi).Visited more than 150 institutes during Internship. 7. Convincing the faculties to open up account in Youth4Work.com so that students can connect them there. 8. Brand Ambassador : Competition with rewards (business party, certificate) and measure(keyword tracking). 9. Job Event : Sponsored and hosted by Youth4Work.com where all the interested people can look
  25. 25 for job opportunities , career making, and can increase their ability for competitive exams. 10. During college fest, sponsoring, hosting small workshops on online social media, or professional network by our own marketing team, with minimal cost. 11. Online forums (Wikipedia) and discussions which should have content of youth4work.com CONTENT ANALYSIS In content analysis, the following three popular social networking sites were selected to find the effective brand communication among its users (Face book, Twitter). ADVERTISEMENT IN FACEBOOK
  26. 26 YOUTH4WORK promoted its advertisement mostly
  27. 27
  28. 28 through facebook, they contact facebook and create a facebook ADVERT ACCOUNT, the owner of the company named RACHIT JAIN whose account is brought up in the use for making advertisements, being the owner he will be the one to manage the expenses.. FACEBOOK ADVERTISEMENT IS DONE IN THE FOLLOWING WAYS:- 1) Creating FACEBOOK ADVERT ACCOUNT as presented in the image above. There are two accounts active, one is the CEO and the other is the one who signs up her facebook account, and promotes promotions, this will tell who has done the work.
  29. 29 2) After creating accounts, RACHIT’S account has brought into use. We have to CREATE ADVERT that is mentioned on the right hand side in the green bar. Creating advert further involves 2 steps:-
  30. 30 (A) CREATING A CAMPAIGN NAME- choosing the objective
  31. 31 (B) Sending people to your websites involves trafficking or selecting audience who will visit the post. After creating the name of the campaign, eg- LAW, this exam has further 2 sub sets- LSAT & CLAT
  32. 32 Edit the advert set name, the next step is the set the BUDGET i.e. 40rs per day will be deducted for the advertisement. On the extreme right hand side, already 4 adverts has been made that includes the animated images that we has to prepare that should come under a sixe criteria that should be 25% of the texted graphic images. Here CAMPAIGN NAME stands for LAW. ADVERTS stands for 4 images under advert set name. i.e. CLAT & LSAT. TP know what contains on the 4 ADVERTS, We click it to review whether the images are posted or not.
  33. 33 (C) Clicking on all the 4 ADVERTS, provides the following updated images of:- CLAT CRACK EXAM CLAT EXAM BHAI PADHLE CLAT MOBILE CLAT OLD IMAGE The other sub setnamed LSAT, all 4 adverts are mentioned below in the image, that includes:- LSAT BHAI PADHLE LSAT EXAM CRACK LSAT ABOVE SHOULDER LSAT OLD IMAGE
  34. 34 On the little left comes the DESTINATIONofthe advertisement ,i.e. where the advertisementis going to be advertised. YOUTH4WORKfb page is linked to it.. what all we work on the facebook adverts ,pastesonthe face-book page as- (D) Appearance of the advertisementin the facebook- users news feed- on the right hand side, its how the
  35. 35 advertisement appears to be. The like bar & the SIGN UP bar is presented by the CALL OF ACTION on the left side of the image. For TRACKING utm-source code is used. This codeis attached to a custom Url in order to track a source, medium or campaign. Tracking of all facebook pixel is done in order to report conversions, build audiences and get rich insights about how people use your website. (E) CAMPAIGNS CREATED- All the campaign’s are active ,that shows they are published and active on facebook. DELIVERY BAR shows that the campaign are active and published on facebook. RESULT BAR shows that per campaign how many clicks are reached. REACH BAR shows that this advertisement has reached to how many people.
  36. 36 COST BAR shows how much amount is deducted per click on the website. AMOUNT BAR shows how much amount or money spent during the advertisement of fb adverts. ENDS BAR shows that the activity is on use, never ending process. (2)
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