This document discusses communication and provides definitions, types, levels, barriers, and tools of effective communication. It defines communication as the process of exchanging information, ideas, thoughts, feelings, and emotions through speech, writing, signals, and behavior. The document outlines the communication process, including a sender, message, channel, receiver, and feedback. It also discusses verbal and non-verbal communication, interpersonal communication, small group communication, one-to-group communication, and mass communication. Barriers to communication include physical, perceptual, emotional, cultural, language, and gender barriers. The document recommends being brief, positive, a good listener, ensuring clarity and proper pronunciation, keeping the message simple, exploring multiple channels, and focusing

1. COMMUNICATION
By Miss Salifu Memunatu

2. CONTENT
• What is Communication?
• Process of Communication.
• Types of Communication.
• Levels of Communication.
• Communication Barriers.
• Tools of Effective Communication.

3. WHAT IS COMMUNICATION
It is the process of exchanging
Information
Ideas
Thoughts
Feelings
Emotions
Through
Speech
Writing
Signals
Behaviour

4. PROCESS OF COMMUNICATION
Sender
Message
Channel
Receiver
Feedback
Channel

5. Types of
communication
Verbal
Oral
Written
Non-verbal
Appearance
(speaker/environment)
Body language
Sounds

6. Levels of
Communication
Interpersonal
Small group
communication
( a team planning a
party, group studies, a
team working
together on a project)
one-to-group
communication
(teacher/student,
preacher/congregation,
speaker/assembly)
Mass communication
(electronic or print)
Intrapersonal

7. TOOLS OF EFFECTIVE COMMUNICATION
• Be brief
• Be positive
• Be a good listener
• Clarity
• Ensure proper pronounciations
• Ensure proper manners

8. BARRIERS OF COMMUNICATION
1. Physical barriers
2. Perceptual barriers ( stereotypes, prejudice)
3. Emotional barriers (sorrow, excitement, worry)
4. Cultural barriers
5. Language barriers
6. Gender barriers

9. HOW TO OVERCOME BARRIERS OF
COMMUNICATION
 Delivering message skilfully
 Keeping the message simple and short
 Ensuring appropriate feedback
 Exploring multiple channels
 Focusing on the receiver

10. “
”
THANK YOU
_ANTHONY RONBINS, AUTHOR, MOTIVATIONAL SPEAKER, LIFE COACH AND
PHILANTHROPIST
TO EFFECTIVELY COMMUNICATE, WE MUST REALIZE THAT WE
ARE ALL DIFFERENT IN THE WAY THAT WE PERCEIVE THE
WORLD AND USE THIS UNDERSTANDING AS A GUIDE TO OUR
COMMUNICATION WITH OTHERS.