COMMUNICATION
By Miss Salifu Memunatu

CONTENT
• What is Communication?
• Process of Communication.
• Types of Communication.
• Levels of Communication.
• Communication Barriers.
• Tools of Effective Communication.

WHAT IS COMMUNICATION
It is the process of exchanging
Information
Ideas
Thoughts
Feelings
Emotions
Through
Speech
Writing
Signals
Behaviour

PROCESS OF COMMUNICATION
Sender
Message
Channel
Receiver
Feedback
Channel

Types of
communication
Verbal
Oral
Written
Non-verbal
Appearance
(speaker/environment)
Body language
Sounds

Levels of
Communication
Interpersonal
Small group
communication
( a team planning a
party, group studies, a
team working
together on a project)
one-to-group
communication
(teacher/student,
preacher/congregation,
speaker/assembly)
Mass communication
(electronic or print)
Intrapersonal

TOOLS OF EFFECTIVE COMMUNICATION
• Be brief
• Be positive
• Be a good listener
• Clarity
• Ensure proper pronounciations
• Ensure proper manners

BARRIERS OF COMMUNICATION
1. Physical barriers
2. Perceptual barriers ( stereotypes, prejudice)
3. Emotional barriers (sorrow, excitement, worry)
4. Cultural barriers
5. Language barriers
6. Gender barriers

HOW TO OVERCOME BARRIERS OF
COMMUNICATION
 Delivering message skilfully
 Keeping the message simple and short
 Ensuring appropriate feedback
 Exploring multiple channels
 Focusing on the receiver

“
”
THANK YOU
_ANTHONY RONBINS, AUTHOR, MOTIVATIONAL SPEAKER, LIFE COACH AND
PHILANTHROPIST
TO EFFECTIVELY COMMUNICATE, WE MUST REALIZE THAT WE
ARE ALL DIFFERENT IN THE WAY THAT WE PERCEIVE THE
WORLD AND USE THIS UNDERSTANDING AS A GUIDE TO OUR
COMMUNICATION WITH OTHERS.