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Professionalism & Work Ethic

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Professionalism & Work Ethic

  1. 1. Professionalism & Work Ethic TIPS FOR SUCCESS IN THE WORKPLACE Sponsored in part by the Workforce Development Agency, State of Michigan, Michigan Works!, through your local Workforce Development Board and Muskegon County Board of Commissioners. Auxiliary aids and services are available upon request to individuals with disabilities EEO/ADA/Employer/Programs - TTY# - 711.
  2. 2. Professionalism is a determined effort by everyone in the workplace to give their best each and every day.
  3. 3. “Businesses of all sizes rely on credibility, confidence and reputation to survive, and their people are part of that impression.” Professionalism & Workplace Savvy by Erica Feigenbaum, Demand Media
  4. 4. Path to Professionalism  Punctuality and Attendance  Communication  Presentation and Appearance  Competence and Initiative  Respect
  5. 5. PunctualityandAttendance
  6. 6. “80% of success in life is just showing up.” - Woody Allen  One of the most important qualities an employee can display is dependability  The main factor in being dependable is attendance  Attendance is usually the top priority when it comes to an employee's performance and is necessary for continued professional growth
  7. 7. Problems of Poor Attendance Company Drop in productivity Staff Extra work for others Financial Cost of temporary replacement When one staff member has consistently poor attendance, it affects all areas of their business:
  8. 8. Punctuality If you arrive 5 minutes late and leave 5 minutes early every day, you have stolen 30 hours of work time from your employer in one year.
  9. 9. Punctuality Tips  Be at your workstation when the business day starts.  Be clear on time allotted for lunch and breaks.  Don’t pack up until the work day is over.
  10. 10. Communication
  11. 11. Oral Communication  Be clear and concise  Think before you speak  Be positive instead of negative  Reflect on your conversations  Ask open ended questions:  How, what, why
  12. 12. Written Communication Writing in the A-B-C format:  Accurate  Brief  Clear
  13. 13. 21st Century Communication  Use proper grammar  Carefully proofread, edit, spell-check  Rethink your response before you send  Don’t use email if the subject needs a face-to-face conversation
  14. 14. Nonverbal Communication  Eye contact  Facial expression  Personal space  Appearance  Posture  Gestures  Voice tone/inflection  Timing
  15. 15. Communication Don’ts  Gossip  Flirt  Discuss politics, religion, or personal problems  Complain about your job, coworkers, or supervisor  Criticize or insult your coworkers or supervisor
  16. 16. “Attitude is a little thing that makes a big difference.” Winston Churchill Attitude
  17. 17. Attitude  Be positive  Show enthusiasm  Pick your battles  Be in charge
  18. 18. PresentationandAppearance
  19. 19. Presentation  Perception matters  Presentation is equally important as attendance and punctuality  You are only given a very short time to make a first impression
  20. 20. Appearance  Professional  Neat, clean  Well-groomed  Proper hygiene  Company dress code  Health and safety standards
  21. 21. Your appearance is a reflection of the company or organization you work for. Appearance
  22. 22. CompetenceandInitiative
  23. 23. Competence  Perform job duties in an efficient and proficient manner  Possess the skills and knowledge to do the job well  Be a “paid expert”  Keep skills current
  24. 24. Initiative  Do what needs to be done without being told  Complete all job duties promptly and professionally  Take action and ownership  Help others or take on extra projects when possible
  25. 25. Initiative Use critical thinking and problem solving skills:  Ask what the problem is  Analyze it  Explore all possible solutions  List solutions from best to worst  Select the best solution  Evaluate the solution
  26. 26. Rewards of taking Initiative  Knowledge of your company and the market it serves  Increased value as an employee  Enhanced independence  More career advancement opportunities  A more meaningful and fulfilling work experience
  27. 27. Respect
  28. 28. Respect is the foundation of workplace success with managers, coworkers, and customers  Consideration for self and others  Value of people’s differences  Understanding conflicting points of view
  29. 29. Respectful Workplace Behaviors  Get to know your coworkers  Be courteous  Encourage coworkers to express opinions and ideas  Listen to other’s viewpoints  Ask for advice and help  Be honest  Use integrity  Steer clear of gossip  Avoid getting into fights and arguments  Follow workplace standards  Be a source of positivity and encouragement  Share credit when deserved
  30. 30. WorkEthics
  31. 31. Work Ethics RESPONSIBILITY  How you work  Amount of work done  Punctuality  Best effort  Responsibility for results QUALITY  More than the bare minimum  Produce great work
  32. 32. Work Ethics DISCIPLINE  Commitment  Dedication TEAMWORK  Work together  Respect each other  Collaborate
  33. 33. Consequences of Unethical Behavior  Incarceration  Job loss  Loss of professional license  Ex: Physician, social worker  Limited employment options  Legal fees/fines  Loss of respect and trust from others  Guilt, depression, and anxiety  Damage to environment
  34. 34. “Individuals do not become professionals because of some sudden leap that they make into the stratosphere. Individuals become professionals because of their lifetime dedication and commitment to higher standards and ideals, honorable values, and continuous self-improvement.” Jim Ball, Professionalism is for Everyone
  35. 35. We hope you found this information helpful. Check us out at www.miworksmo.org.  Give us any questions/comments/concerns  See our workshop schedule  Learn more about Michigan Works! Muskegon-Oceana Like what you saw?
  36. 36.  Professionalism in the Workplace 2012  Speedupcareer.com; Professionalism at Work  “Professionalism in the Workplace”; Centennial College  “10 Ways to Be Professional at Work”; The Monster Career Coach, career-advice.monster.com  “What Are Good Work Ethics?”; Roslyn Frenz, eHow Contributor, eHow.com  “Professionalism & Workplace Savvy”; Eric Feigenbaum, Demand Media, Small Business – Chron. Com  “Topics of Professionalism in the Workplace”; Rose Johnson, Demand Media, Small Business – Chron.com  “Tips for Professionalism in the Workplace”; Mary Beth Magee, eHow Contributor, eHow.com  Job Retention Instructor Guide: Goodwill Works Curriculum. Goodwill Industries International, 2009.  Job Retention Participant Guide: Goodwill Works Curriculum. Goodwill Industries International, 2009.  “Job Retention Workshop.” Careerlinkhighvalley.org.  “Job Success: Time Management.” GCFlearnfree.org. 1998-2011. Goodwill Community Foundation. MARO  “Time Management.” Cpehr.com. 2011. California Human Resources HR Outsourcing. CPEhr.  “Tips for Professional Success: Developing Professionalism Through Your AmeriCorps Experience.” America Reads – Mississippi. Team Leader Training. 22 Feb. 2006.  Whitmore, Amanda. From Temp to Hire. Muskegon, MI: GoodTemps Temporary Staffing Agency (A Wholly Owned Subsidiary of Goodwill Industries of West Michigan), 2011. Sources