Learn how networks of DIHs could structure a convincing value proposition for their SMEs ecosystem, how to perform a Service Portfolio analysis aimed how to create flexible personalized Customer Journeys and how to exploit Manufacturing SMEs Digital Transformation best practices Sergio Gusmeroli, Research Coordinator, Politecnico di Milano

1. Methods and Tools to enhance DIHs’ Digital Transformation power
and industrial impact
TRAIN 1 - From Gare du MIDIH to
Digital Innovation Hubs:
methods and tools for DIH
governance and sustainability
TRAIN 1 - From Gare du MIDIH to
Digital Innovation Hubs:
methods and tools for DIH governance
and sustainability

2. Methods and Tools to enhance DIHs’
Digital Transformation power and
industrial impact
Learn how networks of DIHs could
structure a convincing value proposition
for their SMEs ecosystem, how to
perform a Service Portfolio analysis
aimed how to create flexible
personalized Customer Journeys and
how to exploit Manufacturing SMEs
Digital Transformation best practices.
Sergio Gusmeroli
POLITECNICO di MILANO

3. AGENDA
• The MIDIH Service Portfolio Analysis – Concept and Validation
• The MIDIH Customer Journey Analysis - Concept and Validation
• The MIDIH 6Ps Digital Migration Method - Concept and Validation
• Success Stories – Technology Providers, Technology Users, Students, Start-ups
• Future Outlook – The AI REGIO innovation action in I4MS Phase IV

4. The MIDIH DIH Ecosystem
Competence Centers
Didactic Factories
Regional Manufacturing DIHs
pan-EU DIH Networks

5. The MIDIH DIH Ecosystem
Competence Centers

6. The MIDIH DIH Ecosystem
Didactic Factories

7. The MIDIH DIH Ecosystem
Regional Manufacturing DIHs

8. The MIDIH DIH Ecosystem
pan-EU DIH Networks

9. The MIDIH Service Portfolio Analysis Methodology

10. As-is Service Portfolio Analysis in MIDIH DIH ecosystem
16,48%
21,61%
20,15%
11,72%
30,04%
Service Portfolio in Competence Centers
ECO BUS TECHN SKILL DATA
22,86%
22,86%
22,86%
20,00%
11,43%
Service Portfolio in Regional Manufacturing DIHs
ECO BUS TECHN SKILL DATA
25,00%
22,37%
27,63%
13,16%
11,84%
Service Portfolio in pan-EU DIHs
ECO BUS TECHN SKILL DATA
15,09%
24,53%
16,98%
24,53%
18,87%
Service Portfolio in Didactic Factories
ECO BUS TECHN SKILL DATA

11. As-is To-be Service Portfolio Analysis in MIDIH DIH ecosystem
0
2
4
6
8
10
12
14
16
ECO BUS TECHN SKILL DATA
MIDIH new Service Distribution

12. Customer Journeys and Blocking Points Technology Users

13. Customer Journeys and Blocking Points Technology Providers

14. Customer Journeys in MIDIH DIH Ecosystem: Technology Users

15. Customer Journeys in MIDIH DIH Ecosystem: Technology Providers

16. Customer Journeys in MIDIH DIH Ecosystem: Students

17. Digital Transformation Success Stories in MIDIH DIH Ecosystem

18. Future Outlook: through I4MS Phase IV for EDIH final destination

20. THANK
YOU!