1) CARF is an organization that certifies organizations like Friendship Industries follow best practices. Friendship will undergo a CARF audit in June to maintain its accreditation. 2) The audit will evaluate various aspects of Friendship's services, programs, business operations, and record keeping. It will involve interviews with employees, clients, and stakeholders. 3) Once complete, CARF will provide recommendations and Friendship must implement a quality improvement plan to address any issues and maintain accreditation.

1. Partnering
With You
The Pyramid
For The
Future
Volume 2, Issue 2 Spring 2007
Message from the President — Dave Flick
What Is CARF?
CARF is an international, independent not-for-profit organization that
certifies each Employment Services Organization (ESO) is following Best
Business Practices. Friendship is voluntarily accredited under CARF. We are
proud that we have been awarded two successive three-year accreditations
and we have once again invited surveyors to evaluate how well our services
meet international standards for quality later this year. Friendship hopes to
continue accreditation for another three-year period.
As part of the survey, CARF auditors will spend two days, June 7 and 8,
in our facility interviewing people who use our services, their families, our
staff, Board members, Aides, and other Stakeholders. They will ask questions,
review documents and evaluate how well Friendship serves the community.
CARF will look at Friendship’s:
• effectiveness and efficiency of services
• business plans and finances
• commercial operations
• safety and training records
• legal and regulatory requirements
• accessibility and assistance plans
• personnel records
• fundraising practices
• and scrutinize how we address and meet our mission
Once the CARF survey is complete:
• auditors make recommendations for improvements or changes in
our practices, policies or record-keeping
• Friendship writes and implements a Quality Improvement Plan, and
then
• we commit to a date of completion and for reporting on the prog-
ress of meeting these self-imposed deadlines
Friendship’s stakeholders can have the highest possible confidence in
programs and services that carry CARF accreditation — the standard for
performance excellence.

2. the function of friendship
l l l
E
Meet Gary Billingsley
Gary Billingsley has worked at
E
Friendship Industries for over three
years. Colleen Mullen, Employment
Specialist noted, “Gary is the quint-
Y
essential employee—hard-working
and dedicated. His cheerful, can-do
personality brightens everyone’s
O
day.”
“I like to work and do my best,”
stated Gary about working at Friend-
L
ship. “The people are nice, and they
are understanding.” An outgoing
man, he enjoys conversing with his
P
coworkers, and he quickly makes
new friends.
M
E
l
D
E
In his free time, Gary enjoys
R
tracking his investments and watch-
ing television. A seasoned traveler,
he has visited several states and
U
Germany. One of his favorite trips
was an Alaskan cruise he took with
his parents.
T
Gary chose to come to Friend-
ship because he wanted to work. He
stated that if he didn’t work here,
a
he would probably watch television
and walk around the retirement
community where he resides. As
e
he remarked, he’s not old enough
to retire; he would much rather be
working at Friendship!
F
Paul McFarland, Director of Rehabilitative Services, Paul McFarland@Friendship-Industries.com; 540-434-9586

3. t he fir e of fr iendship
l l l
the fuel of friendship
l l l
State Tax Credits
The Friendship Vans: A Way to Work
and the Neighborhood
Assistance Program (NAP) For most of us, a typical workday involves jumping in the car and driving
to work. But what if you were unable to drive? How would you get to work?
What is the NAP?
This is a challenge many of Friendship’s client-employees face on a daily
Administered through Virginia’s Department
basis. Over half of the clients we serve are unable to drive and have no de-
of Social Services, the Neighborhood
pendable way to work. Friendship provides transportation for those people
Assistance Program (NAP) was established
who reside in Rockingham
by the General Assembly to alleviate pov-
County and need a way to
erty in Virginia. This program encourag-
access Friendship’s services.
es local support of qualified non-profits
Our four vans travel all over
that serve impoverished people.
Rockingham County, cover-
How can it benefit you?
ing Elkton to Bergton and
The Neighborhood Assistance Program
Timberville to Bridgewater.
allows individuals and married couples
In 2006, approximately
who make cash contributions of at least
75 of our clients rode the
$500 to a qualified organization to count
Friendship vans. Our vans
45% of the donation as a state tax credit.
traveled 121,500 miles last
Businesses that contribute $889 or more
year and spent almost 100
in services, cash, or stock may also take
hours a week on the road!
advantage of this wonderful opportunity!
Although Friendship receives
For example, a business or individual
some funding from the United Way and other local entities, transportation
making a $1000 gift to Friendship may
is a major—but necessary —expense. If we didn’t provide transportation,
claim $450 as a state tax credit, reducing
our clients wouldn’t have a way to work. As one client expressed, “If I
the amount owed to the state by $450.
couldn’t come here and work, I would be at home staring at the walls or
The 2006-2007 program year ends on
watching television.”
June 30, 2007. For additional informa-
Missy Stover, Director of Development
tion on state tax credits, please contact
MissyStover@Friendship-Industries.com; 540-434-9137 .
Missy Stover in the Development Office
at 540-434-9137.
how to donate to friendship industries
l l l l l
o Yes, I would like to support Friendship’s mission of providing
employment and training opportunities to disabled persons with a gift of: Pay by Credit Card
other.
o $25 o $50 o $100
Card Number:
Name
Expiration Date in Month/Year:
Address
City State Zip Security Code (3-4 digit number on back of card):
Phone # Email
Amount: $
Employer Job Title
o My employer will match my gift!
If you prefer to provide your credit card information over the phone, please
call: Missy Stover, Director of Development at 540-434-9137

4. NON-PROFIT ORG
US POSTAGE
PAID
PERMIT 161
HARRISONBURG, VA
North Pointe Corporate Center
801 Friendship Drive
Harrisonburg, VA 22802
540-434-9586
800-777-9586 Toll Free
ContactUs@Friendship-Industries.com
mission statement
l
Friendship Industries develops
and maintains employment and
training opportunities for persons
with disabilities in integrated work
environments.
We’re on the Web
www.Friendship-Industries.com
You can make a pledge or gift today with your credit card and start making a difference...
one life at a time.
Now make your gift to Friendship online, too!
We participate on GuideStar, the on-line standard for nonprofit accountability.
Take a look at our listing:
“Friendship Industries is changing the lives of disabled –
one person at a time”.