1) 1st Valley Bank has grown from 1 branch and 3 employees in 1956 to 21 branches, 8 loan centers, and 375 employees as of April 2009. 2) The bank's human resource management covers recruitment, training, performance management, compensation and benefits. New employees undergo classroom and on-the-job training. 3) The bank aims to retain employees through competitive benefits, opportunities for professional growth like further education, and incentives based on performance.

1. Vivian V. Lim
HRD, 1st Valley Bank, Inc
2009 RBAP-MABS National Roundtable Conference
May 12-13, 2009
Hyatt Hotel and Casino
Manila

3. 1stVB Branches & Workforce
1956 : 1 HO, 3 regular employees
As of April 2009 :
# of Outlets: 21 Branches; 8 LCDPs
Total Employees: 375
H.O. Officers . . . . . . . . . . . . . . . 18
H.O. Staff and Support Group . . 39
Branch Officers . . . . . . . . . . . . . 47
Branch Staff (incl. MF staff) . . . 177
Probationary Staff . . . . . . . . . . 74
Trainees . . . . . . . . . . . . . . . . . 20

4. 1st VB Chart of
ORGANIZATION

5. Human Resource Management
• Human Resource Planning
• Human Resource Policies
• Personnel Recruitment, Selection and
Placement
• Salary, Benefits and Incentives
• Training and Development
• Performance Management

6. The Recruitment Process
HR job fairs
Submits
request Interviews
Operations
Examinations
Basic Banking Operations
Training
30-day hands-on training @
branch
6-month Branch Assignment
Assessment by the Manager
Final Interview/briefing with HR

7. Recruitment: Basic Trainings
• Basic Banking Operations Training Program
(BBOTP)
- 10-day training on Policies and Procedures
 Bank Policies – HR and Operations
 Customer service
 Cash Operations
 Credit Management and Procedures
 Bookkeeping
• Mock Branch Training
• On-the-Job Training at the branch level.

8. The Pre-Employment Process
1. Pre- Employment: (Employee-Trainee)
o On-the-job training at the branch level
2. Probationary
o Employee gets the minimum daily wage
o Background Checking
 done by the Branch Manager nearest the place of residence
of the applicant.
o Performance appraisal by Manager
o Candidate for regularization after six months.

9. Compensation and Benefits for Regular Employees
New employees undergo final briefing with HR on company policies, code
of conduct, and signs Pledge in the Employees Manual.
• Employees
o Guaranteed 15 months
o Monthly Rice Allowance (1 sack – 1st Class variety)
o Christmas Cash Gift
• Managers & Officers
o Guaranteed 16 months
o Annual Foreign Country Trip
o Performance Bonus (Profit Sharing)
o Laptop and Cellular Phones

10. Employees Benefits
• Compulsory Benefits:
o SSS, Philhealth, PAG-IBIG
• Other Benefits
o Annual Uniforms
o Health Plan
o Life Insurance –non-contributory coverage
o Meal allowance for field personnel
o Housing allowance – full lodging costs for
those assigned outside their residency or in a
staff house

11. Other Benefits
• 50:50 scheme of owning service vehicle,
payable in 3 to 5 years
• Financial Assistance for emergencies and
projects.
• Educational Benefits (for Masteral Degree)
• Scholarship Grants for staff dependents

12. Employee Retention Strategies
Aside from the staff benefits, other HR practices for
Employee Retention:
• Re-assignment
o Prevents burn-out if assigned in one position for a
longer period
o Assignment to branches closer to employee’s
residence
• Rewards and Incentives
o Promotion to a higher position for good performance
o Cash Incentives for Account Specialists based on MF
Performance Scoring System

13. Other Employee Retention Strategies
• Retraining and Retooling
o 1st VB Institute conducts in-house skills trainings regularly
o Employees are sent to various trainings for professional
advancement and/or specializations
• Regular staff meetings
o serve as venue to share experiences, updates in procedures and
suggestions for new policies.
• Salary increase
o Annual - based on performance evaluations.
o Special increase in salary for exemplary performance
• Family members of good performers are given priority in
hiring.

14. 1st Valley Bank Institute-Trainings
• Basic Banking Operations Training Program
• Microfinance (MF) Trainings and Workshops
o Basic MF Training Course for Account Specialists
o Managing your MF Unit (for Supervisors and
Managers)
o Microfinance Refresher Course
o CIBI and Cash flow Workshop
o Delinquency Management
o Remedial Management
• Marketing & Sales Skills Training
• Credit Management
• Management Information System (MIS) Applications

15. 1st Valley Bank Institute-Trainings
• Effective Supervision for Managers & Senior
Officers
• Management Development Program for Assistant
Managers
• Financial Education for Remittance Receivers
• Agricultural Loan Officers’ Training
• Workshop for Loans Assistants and Processors
• Cash Operations Workshop
• Bookkeeper’s Workshop
• Specialized trainings for each bank product

16. Assessment Tools
• Performance Evaluation for Employees
• Performance Assessment for Senior Staff
and Officers
• Team Effectiveness
• Branch Client Appraisal
• Progress Report Cards for MF Personnel
• MF Scoring System (for incentives)
• FGD with clients on service delivery
• Suggestion Boxes

17. 1st VB’s HR Secret Weapons:
Tools and Incentives
• Test for Higher Cognitive Processes
• Employees’ Manual
• 1st Valley Bank Institute for Training
• Staff Benefits and Incentives
• Educational Grants
• Recognition thru Performance
Evaluation and Assessments