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How to Attract the
Loyal Supplement Buyer
New Awareness of Nature, Wellbeing, Fitness
Walk the road from your customer’s perspective
3 Goals for Today

1. How to Be Awesome
2. Power of the Web
3. Best Ideas Exchange

**3 new ideas for your store
Quiz
 Who is the #1
  influencer of
 natural health
products today?
1. Know Your Audience
Quiz
Who is your
  target
audience?
Natural Health Continuum
Core Customers   Mid-level customers   Periphery customers
Awareness Ladder
              Convinced – ready to buy

              Your solution

              Solutions exist

              Problem

              No problem
How to Use Awareness Ladder
1. What is current level of awareness?

2. What are they looking for right now?

3. What are they open to?

4. What will get their attention?

5. How can you help them take the next
step?
Be Awesome!

1. Customer Service & Staff
2. Products & Merchandising
3. Marketing
Be Unique
Quiz
  What is one
thing your store
  does that is
    unique?
Be the Expert
Provide Guidance & Education
Remember Names & Preferences
Events – Partner with Suppliers
Find the Fabulous Finds –CHFA!
Be the Hello of the Day!
Do you have a
  website?
Astounding Web Stats
 69-84% search for health info
  82% search for local businesses
 80% research products online
 before buying locally
44% local business have websites
Are they finding you?
4. Content is…
Social Media Sales Funnel
Sharing ideas:
3 Best ideas for
  getting loyal
   customers
*5 Step System for Fresh Customers Daily
*Best ideas from CHFA
Lynda Goldman: 514 336-4339
Lynda@LyndaGoldmanCopywriting.com

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