Luz María Valdez de la Rosa

Monterrey Area, Mexico Mexico

Engineering Management | Academic Program Director of BSc.

Education

Experience in Industrial Engineering and Total Quality Management focused in Engineering Management with a demonstrated history of work in: 1.- Higher Education industry ( Undergraduated & Graduated) accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) (SACS) and Quality Enhancement Plan (QEP) Accreditation. 2.- Consulting and Research services in the fields of quality management, strategy, and engineering management. 3.- Hospitality industry: The Ritz-Carlton methodology for legendary customer service, employee engagement, best practices for creating an exceptional customer experience and leadership development 4.- Manufacturing industry. ...