Video for this presentation you can find here https://www.youtube.com/watch?v=6b8oR3Mg8sE

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Best Tools for Developing Soft Skills in
Agile Teams
Luxoft Agile Practice Webinar
By Vyacheslav Moskalenko
12 Feb 2016

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Introduction
Slava Moskalenko
Agile Coach at Luxoft
Professional Scrum Trainer at scrum.org
https://ua.linkedin.com/in/slavamoskalenko

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Session Plan
 What am I looking for?
 What are the key soft skills in agile teams?
 How to train soft skills and who is accountable for that?
 What are the tools we can use for improving our soft skills?
 Materials for further reading and watching
 ICAgile session attendance code
 Q/A

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Best Ever Agile Team
HAPPY FACES
MANY LAUGHS
GOOD APPEARANCE
POLITE INTERACTIONS
I’m still looking for such a team. But it hearts me as I see it
unrealistic
COMPLETE HARMONY

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Another Picture of the Team Meeting
CONCERNED FACES
SERIOUS FACIAL EXPRESSION
ORDINARY APPEARANCE
DISORIENTED
Meeting With One of The Best Agile Coaches in IT community

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My Eyes Were Opened
War
Contest
Fortification
Productive Dissent
Complete HarmonyNOT AGILE

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This Team Might Be Completely Dysfunctional
I disagree … BUT
… they are so
HAPPY
I think I have
great negotiation
skills
I want this
meeting to finish
sooner
I have a couple of
good ideas, but don’t
want to create a buzz
Are you still looking for such a team. This might be a big FAKE

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What Is Preferred Team Picture?
War
Contest
Fortification
Productive Dissent
Complete Harmony
THIS IS AGILE
TEAM

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Avoid Counter-Productive Conflict
War
Contest
Fortification
Productive Dissent
Complete Harmony
STILL AGILE,
BUT …

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War
War
Contest
Fortification
Productive Dissent
Complete Harmony
????

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Soft Skills For Agile Team
War
Contest
Fortification
Productive Dissent
Complete Harmony Presentation
Skills

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Feedback Skills Should Be COIN
Connect to: team agreements, values & goals
Observations: some facts of what is good or wrong
Impact: on work results, myself, team spirit
Next Steps: suggestions and agreements
I remember that we as a team
agreed to keep our builds green
In the morning I found that the
build is broken and the last
commit was yours
Our team is wasted couple of
hours in the morning to fix it
Shall we meet once again and
review our agreements?

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What if COIN Only Observation and Next Steps ???
In the morning I
found that the
build is broken by
your commit
Can you fix that?
It is not my fault.
She just cannot
understand how
much pain I had
in my back
yesterday
War
Contest
Fortification

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What if COIN Only Connection???
Just for your
information. The
build is RED
AND… ???
WTF ???
War
Contest
Fortification

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What if COIN Only Impact ???
I feel
disappointed
because of failed
build
And I feel great
you are
disappointed
today. HAHAHA
War
Contest
Fortification

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COIN should be COIN???
I feel
disappointed
because of failed
build
And I feel great
you are
disappointed
today. HAHAHA
War
Contest
Fortification

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COIN Should Be COIN
I remember that we as a team
agreed to keep our builds green
In the morning I found that the
build is broken and the last
commit was yours
Our team is wasted couple of
hours in the morning to fix it
Shall we meet once again and
review our agreements?
No need to review it. My
fault, and next time I’ll be
more careful
War
Contest
Fortification
Productive Dissent
Complete Harmony

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Responsibility Skills Should Be Intentional
Christopher Avery
 Awareness
 Intention
 Confrontation

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Responsibility Was Born in Confrontation
In the morning I
found that the
build is broken
What we can do
about that?
It is not my fault.
Peter did the
latest commit?

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From BLAME to JUSTIFICATION
What else we
can to make our
process more
reliable so that
we are less
depending on
people’s factor
Probably we
don’t pay enough
attention to
educate people

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From JUSTIFICATION to SHAME
How can we fix
that?
If I would have
more time I were
put more efforts
to monitor our
build status

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From SHAME to OBLIGATION
How can I help
you in that?
No, no. No
worries, I will put
that under my
control.

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From OBLIGATION to RESPONSIBILITY
I think that you
don’t have
enough capacity
to control that
alone
I think we have
to discuss it with
all the team
members and
create more
reliable process

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From RESPONSIBILITY to HABIT
I see that the
build is green
most of the times
Yes, it is not
ideal, but we
have regular CI
catch-ups and
improving our
process.
Three weeks after

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Presentation Skills Should Be Creative

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Many Presentation Techniques Implies Whiteboard
Mind Maps
Cause And Effect Analysis
Causal Exploration

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Information Radiator
 Is large and easily visible to the
casual, interested observer
 Is understood at a glance
 Changes periodically, so that it is
worth visiting
 Is easily kept up to date

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Low-tech Tools Reinforce Soft Skills Development
 Creativity  Innovation  Collaboration

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Questions?
War
Contest
Fortification
Productive Dissent
Complete Harmony Presentation
Skills

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Recommended Materials
COIN FEEDBACK - http://everydayfeedback.com/2011/01/easy-method-for-giving-feedback-
%E2%80%9Ccoin%E2%80%9D/

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Available Trainings and Workshops of Luxoft Agile Practice
 ICAgile Certified Professional - Agile Fundamentals https://icagile.com/icagile-certified-professional
 ICAgile Certified Professional - Business Value Analysis https://icagile.com/icp-business-value-analysis
 ICAgile Certified Professional - Agile Team Facilitation https://icagile.com/icp-agile-team-facilitation
 Professional Scrum Master https://www.scrum.org/Courses/Professional-Scrum-Master
 Management 3.0 https://management30.com/events/two-day-course/
 Custom Workshops:
• Coaching and self-coaching;
• Agile project management;
• Agile project metrics;
• Motivation models;
• Feedback gathering;
• etc.

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Way Forward – ICAgile Certified Professional
ICAgile Certified Professional – Agile Fundamentals
Details - https://icagile.com/icagile-certified-professional
Registration
­ For Luxoft employees
https://inthr.luxoft.com/IntHRWebApp/aspx_PTC/CreateRequestInternal.aspx?Course=SDP-031
­ For non-Luxoft – http://www.luxoft.com/agile/icagile-certified-professional-icp/#request

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More Information
 agile@luxoft.com
 http://www.luxoft.com/agile
 http://blog.luxoft.com/agile
 https://sentinel2.luxoft.com/sen/wiki/display/AGLP/About+Us (Luxoft employees only)
 http://www.luxoft.com/agile-lean-webinars-schedule
My personal contacts:
 vmoskalenko@luxoft.com
 https://ua.linkedin.com/in/slavamoskalenko

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Next Events
 24.02.2016 15-16 MSK Svetlana Mukhina Как мотивировать себя и свою
командуhttps://attendee.gotowebinar.com/register/3806615180786336769
 04.03.2016 14-15 MSK Slava Moskalenko Managing Communication Barriers in
Geographically Dispersed Teams
 18.03.2016 15-16 MSK Svetlana Mukhina Team Coaching

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Q&A