Operating since 2011 | Located in Istanbul, Turkey 3 pillars of our World-Wide Services (in 155 countries)

1. RE-DEFINING HUMAN FACTOR
IN DEBT COLLECTION
Ayşe Burcu Arslan
Founder and Managing Director of ARS Consultancy
GLC Credit Risk Management Forum - 07-08 May 2015 - Vienna
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2. ABOUT OUR COMPANY
 Operating since 2011 | Located in Istanbul, Turkey
 3 pillars of our World-Wide Services (in 155
countries)
ARSinkaso ®
ARSlegal
ARSrisk
 Member of;
2May 8, 2015 Ayşe Burcu Arslan | Founder and Managing Director of ARS Consultancy

3. EFFECTIVE COLLECTION STRATEGIES
 Top 4 elements;
1) Adopting proactive apprach by educating about product
features and outcomes
2) Well-defined Treatment for classified/segmentated accounts
3) Right balance of Inhouse and Outsource
4) Regular Monitoring and Evaluation of Methods
3May 8, 2015 Ayşe Burcu Arslan | Founder and Managing Director of ARS Consultancy

4. MODEL OF COLLECTION APPROACHES
4May 8, 2015 Ayşe Burcu Arslan | Founder and Managing Director of ARS Consultancy
Slow Payers requires
Proffesional Nagging Model
Credit Criminals are dealth with
Enforcebility Model
Delaying Tactics can
be dealt with
In-depth Analysis
Model
Will pay But Can’t.
Accomodating Model

5. UNDERSTANDING DEBTOR PSYCHOLOGY
5May 8, 2015 Ayşe Burcu Arslan | Founder and Managing Director of ARS Consultancy
 Debtor

6. UNDERSTANDING CREDITOR PSYCHOLOGY
 Creditor
6May 8, 2015 Ayşe Burcu Arslan | Founder and Managing Director of ARS Consultancy

7. UNDERSTANDING COLLECTOR PSYCHOLOGY
 Collector
7May 8, 2015 Ayşe Burcu Arslan | Founder and Managing Director of ARS Consultancy

8. UNDERSTANDING COLLECTOR PSYCHOLOGY
 Debtor
8May 8, 2015 Ayşe Burcu Arslan | Founder and Managing Director of ARS Consultancy
 Creditor
 Collector
IT MOSTLY ABOUT HUMAN INTERACTION

9. HOW TO AVIOD TYPICAL MISTAKES?
 Underestimating
 Asking wrong questions
 Theatening
 Not listening
 Nonpreperation
 Vague demands
 Lack of attention
9May 8, 2015 Ayşe Burcu Arslan | Founder and Managing Director of ARS Consultancy

10. AWARENESS TEST
10May 8, 2015 Ayşe Burcu Arslan | Founder and Managing Director of ARS Consultancy

11. THANKS FOR YOUR ATTENTION!
Any questions?
ayse@arsconsultancy.com
GSM: +905423285859
11May 8, 2015 Ayşe Burcu Arslan | Founder and Managing Director of ARS Consultancy