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LISA.GAUDIO@YAHOO.COM (513) 289-9951 612 HAWTHORNE AVE CINCINNATI OH 45205
I'm seeking a challenging position with emphasis in Accounts Payable and Customer Service with an
established company where I can maximize my potentials.
I am a very dedicated, upbeat, and professional representative offering an unwavering commitment to
customer service, the ability to quickly build productive relationships and win customer loyalty, and the skill to
uncover, analyze, and resolve complex issues.
Accounts Payable Specialist Accounting Principals – Oct, 2015 –
Assignment with First Group America: Processing invoices and verifying financial data in JDE and Docusphere
Market Analytics Specialist Ecova - Mar, 2015 - Oct, 2015
Verify and Analyze data, written and verbal communication with clients, identify and research potential cost
and usage issues, resolve billing and payment issues, provide excellent customer service
Customer Service / Technical Support Time Warner Cable - Jan, 2013 – Mar, 2015
Provided superior service to customers via phone for account maintenance, billing and rates, and problem
solving, Provided technical support for cable and internet service,. Provided upsell opportunities.
Customer Service / Support Desk Scrip-Safe International - May, 2012 – Jan, 2013
Processed school transcript orders via fax, email, and online. Website technical support for students
Loan Default Prevention Specialist Student Outreach Solutions - Dec, 2010 - May, 2012
Counseled federal student loan holders to prevent default. Inbound calls, achieved monthly bonus goals based on
Customer Sales and Service Citi - May, 2009 – Jan, 2011
Inbound call center, provided customer service for credit card accounts, assisted with payments and statement
issues, maintained monthly call and sales goals, educated on upsell products.
Premium Sales and Service Representative Delta Airlines - Sep, 1990 – Sep 2008
International and Domestic Reservations, adhered to DOT guidelines, liaison for Loyalty Program, assisted with
training of new initiatives and mentored new employees,
SKILLS AND ACCOMPLISHMENTS
Excellent communication skills, both written and verbal
Exceptional and Professional Customer Service Skills
Uncover, analyze, and resolve errors and complex issues
Attention to detail and organizational skills.
Knowledge of Outlook, Excel, Word, Avi Track
Hardworking, self-motivated, dedicated, quick learner
Quickly identify and own customer issues
Webber University, Babson Park, FL
BA in International Travel and Tourism