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LHG-The Resume

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LHG-The Resume

  1. 1. LISA GAUDIO LISA.GAUDIO@YAHOO.COM (513) 289-9951 612 HAWTHORNE AVE CINCINNATI OH 45205 CAREER OBJECTIVES I'm seeking a challenging position with emphasis in Accounts Payable and Customer Service with an established company where I can maximize my potentials. I am a very dedicated, upbeat, and professional representative offering an unwavering commitment to customer service, the ability to quickly build productive relationships and win customer loyalty, and the skill to uncover, analyze, and resolve complex issues. EXPERIENCE Accounts Payable Specialist Accounting Principals – Oct, 2015 – Assignment with First Group America: Processing invoices and verifying financial data in JDE and Docusphere Market Analytics Specialist Ecova - Mar, 2015 - Oct, 2015 Verify and Analyze data, written and verbal communication with clients, identify and research potential cost and usage issues, resolve billing and payment issues, provide excellent customer service Customer Service / Technical Support Time Warner Cable - Jan, 2013 – Mar, 2015 Provided superior service to customers via phone for account maintenance, billing and rates, and problem solving, Provided technical support for cable and internet service,. Provided upsell opportunities. Customer Service / Support Desk Scrip-Safe International - May, 2012 – Jan, 2013 Processed school transcript orders via fax, email, and online. Website technical support for students Loan Default Prevention Specialist Student Outreach Solutions - Dec, 2010 - May, 2012 Counseled federal student loan holders to prevent default. Inbound calls, achieved monthly bonus goals based on call statistics. Customer Sales and Service Citi - May, 2009 – Jan, 2011 Inbound call center, provided customer service for credit card accounts, assisted with payments and statement issues, maintained monthly call and sales goals, educated on upsell products. Premium Sales and Service Representative Delta Airlines - Sep, 1990 – Sep 2008 International and Domestic Reservations, adhered to DOT guidelines, liaison for Loyalty Program, assisted with training of new initiatives and mentored new employees, SKILLS AND ACCOMPLISHMENTS  Excellent communication skills, both written and verbal  Exceptional and Professional Customer Service Skills  Uncover, analyze, and resolve errors and complex issues  Attention to detail and organizational skills.  Knowledge of Outlook, Excel, Word, Avi Track  Hardworking, self-motivated, dedicated, quick learner  Quickly identify and own customer issues EDUCATION
  2. 2. Webber University, Babson Park, FL BA in International Travel and Tourism