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Linda A. Jacob
14010 SW 112th Ave., Apt. 72
Tigard, OR 97224
971.570.5909 (M)
lindajacob0221@gmail.com
Pharmacy Technician/Jewelry Sales
A reliable employee with a proven track record of excellent Customer Service and Retention
both in Quality Assurance and in modern retail settings. Core Competencies include Customer
Service & Retention, Quality Assurance/Inspection using the Microsoft Office Suite in the US &
Abroad, able to operate all standard office equipment, including freestanding multifunctional
photocopy machines & 10-key calculators, Talzon handheld inventory computers, and other
specialized retail equipment and procedures. Exceptional computer skills in retail inventory
management. Strong interpersonal, oral & written communication skills and a desire to be of
service constitute a solid match for this position.
CUSTOMER SERVICE & RETENTION EXPERTISE


TYPING: 50 WPM
COMPUTING: 15000 KPH
WAL-MART MANAGEMENT
JEWELRY SALES/
PHARMACY TECH.
RETAIL ZONING/BLOCKING
MODULARRETAIL DISPLAYS
TUTORING SPECIAL
POPULATIONS
OWNER/OPERATOR DRY
CLEANING
PROFESSIONAL
PROOFREADING
MICROSOFT OFFICE SUITE
OFFICE EQUIPMENT
9 YEARS WAL-MART CBL
TRAINING

Key Skills Assessment
Dynamic Office Performance: Using modern office equipment and business machines in private
sector and retail settings, providing customer service and support to customers, assisting with
individual retail projects, training other associates in jewelry sales, maintaining & securing
valuable and specialized inventory (pharmaceuticals/jewelry).
Practical Applications: Frequent use of Microsoft Office Suite in the office and at home,
providing remote computer assistance to friends, family and co-workers domestically and
internationally, writing business plans for women & minority owned businesses, primarily in the
dry cleaning industry. Frequent use of Skype and other telecommunications software to
overcome barriers of distance and disability in tutoring.
Professional Experience: 2012-Present: Administrative Assistant, Specializing in English as a
Second Language, High Honors Tutoring, Vancouver, WA. Duties include the local instruction of
students ranging from Third Grade to the college level in English as a Second Language; Skype
based ESL Instruction for students outside of the US.
10/05-02/11, Jewelry Sales Coordinator/Pharmacy Technician, Wal-Mart, East Windsor,
Connecticut. Duties included but were not limited to teaching jewelry sales techniques to Wal-
Mart sales associates, ensuring compliance with company policy, keeping vendor/vendee
records of purchases, returns maintaining inventory while reporting directly to the Department
Manager. As pharmacy technician, I was responsible for filling prescription drug orders under
the direct supervision of a Connecticut licensed Pharmacist, which included labeling, specialized
computer skills, physically storing drugs in appropriate containers by type (capsule, tablet,
liquid, etc.) including routine and controlled substances.
10/03-04/05 Assistant Manager, Wal-Mart, Mt. Airy, Maryland. Duties included but were not
limited to supervising 15-20 sales associates in the major retail company, interfacing with
vendors, delegating tasks relating to the intake of product inventory, ensuring compliance with
state and federal commerce laws and company policies, resolving any escalating customer
service issues, leading daily team building exercises with associates, making work schedules
for the associates supervised to ensure sufficient coverage to meet the needs of the business,
responsible for maintaining cash drawer balances for associates, reporting directly to the Store
manager.
10/01-09/03 Jewelry Sales Coordinator, Wal-Mart, Hanover Pennsylvania. Duties included but
were not limited to teaching jewelry sales techniques to Wal-Mart sales associates, ensuring
compliance with company policy, keeping vendor/vendee records of purchases, returns
maintaining inventory while reporting directly to the Department Manager.
11/00-6/01 Proofreader, Herff-Jones Yearbooks, Gettysburg, Pennsylvania. Duties included but
were not limited to proofreading Text, Ad Copy and Graphic Arts Media for the national Yearbook
Company.
01/99-11/00 Administrative Assistant & Clerical Duties for numerous Temp Agencies, Charlotte,
North Carolina. Duties included but were not limited to general office duties, general office
management, filing, integrating computer systems to track business progress and bookkeeping,
as needed by the individual client companies.
04/98-01/99 Assistant Manager, A.T. Williams Oil Company, Charlotte, North Carolina. Duties
included but were not limited to general office management of the local oil retailer, taking orders
for customers, triage of emergency oil deliveries to residences, businesses and hospitals,
maintaining records of accounts receivable.
07/95-01/99 Owner, US $1.85 Cleaners, Charlotte, North Carolina. Duties included but were not
limited to Human Resources (hiring and staffing considerations), Training and supervising 15
employees in the safe and effective use of the tools, machinery and chemicals common to the
professional laundering industry and high priority customer service and sales techniques (sense
of urgency/professional etiquette/high quality work product), maintaining employee schedules,
the distribution of payroll checks and maintenance of bookkeeping and business records
ensuring compliance with State and Federal commerce laws.
9/86-6/95 Owner, Hallmark Remodeling, Montgomery, Alabama. Primary duties were to track
second mortgages for clients wishing to use Hallmark Remodeling services, including mortgage
applications, title searches, courthouse filings and specialized tasks related to second
mortgages.
8/76-8/86 Owner and Manager, Circle Cleaners, Pensacola, Florida. Duties included but were
not limited to Human Resources (hiring and staffing considerations), Training and supervising 6
specialist employees in the safe and effective use of the tools, machinery and chemicals
common to the professional laundering industry and high priority customer service and sales
techniques (sense of urgency/professional etiquette/high quality work product), maintaining
employee schedules, the distribution of payroll checks and maintenance of bookkeeping and
business records ensuring compliance with State and Federal commerce laws, with emphasis
on military dress protocols for the U.S. Navy. Note: I was the exclusive launderer for the BLUE
ANGELS, the U.S. Navy Flight Demonstration Squadron during this time.
Education & Training
Dilley High School, Dilley, Texas, Graduated 1973
Prince Institute Trade School, Montgomery, Alabama: Court Reporting 1986-1989
Liberty Bible College, Pensacola, Florida 1974 -1976
9 Years Wal-Mart Computer Based Learning Training
18 Months Wal-Mart Management
Respectfully,
Linda A. Jacob
971.570.5482
--
Respectfully,

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Linda Jacob Resume 2016

  • 1. Linda A. Jacob 14010 SW 112th Ave., Apt. 72 Tigard, OR 97224 971.570.5909 (M) lindajacob0221@gmail.com Pharmacy Technician/Jewelry Sales A reliable employee with a proven track record of excellent Customer Service and Retention both in Quality Assurance and in modern retail settings. Core Competencies include Customer Service & Retention, Quality Assurance/Inspection using the Microsoft Office Suite in the US & Abroad, able to operate all standard office equipment, including freestanding multifunctional photocopy machines & 10-key calculators, Talzon handheld inventory computers, and other specialized retail equipment and procedures. Exceptional computer skills in retail inventory management. Strong interpersonal, oral & written communication skills and a desire to be of service constitute a solid match for this position. CUSTOMER SERVICE & RETENTION EXPERTISE 
 TYPING: 50 WPM COMPUTING: 15000 KPH WAL-MART MANAGEMENT JEWELRY SALES/ PHARMACY TECH. RETAIL ZONING/BLOCKING MODULARRETAIL DISPLAYS TUTORING SPECIAL POPULATIONS OWNER/OPERATOR DRY CLEANING PROFESSIONAL PROOFREADING MICROSOFT OFFICE SUITE OFFICE EQUIPMENT 9 YEARS WAL-MART CBL TRAINING
 Key Skills Assessment Dynamic Office Performance: Using modern office equipment and business machines in private sector and retail settings, providing customer service and support to customers, assisting with individual retail projects, training other associates in jewelry sales, maintaining & securing valuable and specialized inventory (pharmaceuticals/jewelry). Practical Applications: Frequent use of Microsoft Office Suite in the office and at home, providing remote computer assistance to friends, family and co-workers domestically and internationally, writing business plans for women & minority owned businesses, primarily in the dry cleaning industry. Frequent use of Skype and other telecommunications software to overcome barriers of distance and disability in tutoring.
  • 2. Professional Experience: 2012-Present: Administrative Assistant, Specializing in English as a Second Language, High Honors Tutoring, Vancouver, WA. Duties include the local instruction of students ranging from Third Grade to the college level in English as a Second Language; Skype based ESL Instruction for students outside of the US. 10/05-02/11, Jewelry Sales Coordinator/Pharmacy Technician, Wal-Mart, East Windsor, Connecticut. Duties included but were not limited to teaching jewelry sales techniques to Wal- Mart sales associates, ensuring compliance with company policy, keeping vendor/vendee records of purchases, returns maintaining inventory while reporting directly to the Department Manager. As pharmacy technician, I was responsible for filling prescription drug orders under the direct supervision of a Connecticut licensed Pharmacist, which included labeling, specialized computer skills, physically storing drugs in appropriate containers by type (capsule, tablet, liquid, etc.) including routine and controlled substances. 10/03-04/05 Assistant Manager, Wal-Mart, Mt. Airy, Maryland. Duties included but were not limited to supervising 15-20 sales associates in the major retail company, interfacing with vendors, delegating tasks relating to the intake of product inventory, ensuring compliance with state and federal commerce laws and company policies, resolving any escalating customer service issues, leading daily team building exercises with associates, making work schedules for the associates supervised to ensure sufficient coverage to meet the needs of the business, responsible for maintaining cash drawer balances for associates, reporting directly to the Store manager. 10/01-09/03 Jewelry Sales Coordinator, Wal-Mart, Hanover Pennsylvania. Duties included but were not limited to teaching jewelry sales techniques to Wal-Mart sales associates, ensuring compliance with company policy, keeping vendor/vendee records of purchases, returns maintaining inventory while reporting directly to the Department Manager. 11/00-6/01 Proofreader, Herff-Jones Yearbooks, Gettysburg, Pennsylvania. Duties included but were not limited to proofreading Text, Ad Copy and Graphic Arts Media for the national Yearbook Company. 01/99-11/00 Administrative Assistant & Clerical Duties for numerous Temp Agencies, Charlotte, North Carolina. Duties included but were not limited to general office duties, general office management, filing, integrating computer systems to track business progress and bookkeeping, as needed by the individual client companies. 04/98-01/99 Assistant Manager, A.T. Williams Oil Company, Charlotte, North Carolina. Duties included but were not limited to general office management of the local oil retailer, taking orders for customers, triage of emergency oil deliveries to residences, businesses and hospitals, maintaining records of accounts receivable. 07/95-01/99 Owner, US $1.85 Cleaners, Charlotte, North Carolina. Duties included but were not limited to Human Resources (hiring and staffing considerations), Training and supervising 15 employees in the safe and effective use of the tools, machinery and chemicals common to the professional laundering industry and high priority customer service and sales techniques (sense of urgency/professional etiquette/high quality work product), maintaining employee schedules, the distribution of payroll checks and maintenance of bookkeeping and business records ensuring compliance with State and Federal commerce laws.
  • 3. 9/86-6/95 Owner, Hallmark Remodeling, Montgomery, Alabama. Primary duties were to track second mortgages for clients wishing to use Hallmark Remodeling services, including mortgage applications, title searches, courthouse filings and specialized tasks related to second mortgages. 8/76-8/86 Owner and Manager, Circle Cleaners, Pensacola, Florida. Duties included but were not limited to Human Resources (hiring and staffing considerations), Training and supervising 6 specialist employees in the safe and effective use of the tools, machinery and chemicals common to the professional laundering industry and high priority customer service and sales techniques (sense of urgency/professional etiquette/high quality work product), maintaining employee schedules, the distribution of payroll checks and maintenance of bookkeeping and business records ensuring compliance with State and Federal commerce laws, with emphasis on military dress protocols for the U.S. Navy. Note: I was the exclusive launderer for the BLUE ANGELS, the U.S. Navy Flight Demonstration Squadron during this time. Education & Training Dilley High School, Dilley, Texas, Graduated 1973 Prince Institute Trade School, Montgomery, Alabama: Court Reporting 1986-1989 Liberty Bible College, Pensacola, Florida 1974 -1976 9 Years Wal-Mart Computer Based Learning Training 18 Months Wal-Mart Management Respectfully, Linda A. Jacob 971.570.5482 -- Respectfully,