{Presented by Ken Noll at the Cincom 2005 Annual Conference} Businesses implementing lean manufacturing bypass the front office and target their manufacturing processes. After all, front offices have paperwork, not inventory, right? However, order entry, quoting, scheduling, design and engineering are front office functions that can provide an eye-opening opportunity to create improvement, eliminate waste, and increase profits in your business. It’s not uncommon to discover that over 95% of the lead time in your order is found in the office functions – and only 5% of the lead time in the actual production of the product. This session spotlights areas of opportunity that are often overlooked, as well as how the seven basic forms of waste can be found in front office processes.

5. “ So What’s This All Got to Do with Selling and Customers?”

10. “ It Starts by Mapping Your Value Streams”

11. Mapping Your Front Office Processes Customer Order Fulfillment 6 days of Value Added activity compared to 40 days of Non-Value Added activity

12. Mapping Your Front Office Processes Pricing 6 days of Value Added activity compared to 27 days of Non-Value Added activity

13. Mapping Your Front Office Processes “ Customer Specials” 8 days of Value Added activity, compared to 15 days of Non-Value Added activity

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