How is the research industry adapting to new tools, techniques, and players and what impact is that having on how we view ourselves?
The results of the most recent GreenBook Research Industry Trends study will show how the industry is changing. Get a comprehensive overview of the changes in the marketplace, to arm you with information on what is happening and what it means for the industry as a whole in the future.
3. Almost 60% of Client Research VPs expect major transformation by 2020*
70% of whom expect this to be evident by 2015
*38% among total respondents (N=160)
Source: Cambiar Future of Research Study, 2011
4. Industry TransitionFrom To
Questioning Discussing
Asking Observing
Data (collection) Insight (analysis)
Understanding Predicting
“The Big Survey” “Data Streams”
Rational Behavioral
Geographically Fixed Mobile
Quarterly Trackers Real-time
Explore-Create-Test-Launch Co-create
Siloed Converged
6. Social media has changed business in general and financial services in particular. Financial services used to react to projections based
on data gathered weeks previously about recalled or projected behavior and stated opinion. New tools can provide relevant information
in near-real time, and managers can react immediately. – Ravi Parmeswar, Citigroup
Criticisms of new approaches on the grounds of representativeness and the absence of demographics miss the point. Some things they cannot deliver, but
the things they can deliver are found in no other way and have their own unique and strong value proposition. – Marketing Researcher, Leading Technology
Firm
The challenge becomes getting the most relevant insight together. What is the issue and what information bits are critical to
deciding this? Information is massive and at senior levels managers are overloaded with data. The art of insight management is to
reduce it to the max. A thousand things you can know. Only a few things you need to know. – Senior Marketing Insights
Manager, Microsoft
We use social media analysis through data mining historic conversations as stimulus for
questions and prompts in ideation sessions. – Suzana Pamplona, Johnson & Johnson
Our vision is to build our
brands through lifelong, one-to-
one relationships in real time
with every person in the world.
- Marc Pritchard, CMO P&G
The industry should get away from believing a method, particularly survey research, will be the solution to anything. We need to be
methodology agnostic. - Joan Lewis, Officer CMK P&G
If you don’t like change, you’ll
like irrelevance a whole lot
less. —Joe Tripodi, CMO
8. Insights from converged data
analytics
Identify opportunities for
products, service
enhancement & promotions
Trial introductions of new
products and service
programs, and promotions
tailored to customer
segments or individuals
Success and diagnostics for
improvement from customer
reactions & engagement
metrics
10. Which of the following issues have prompted change in how you collect data in the last year SUMMARY
sample size = 2229; 95% confidence level
Source: GRIT Winter 2013
11. What steps is your organization taking to address these issues? Click all that apply SUMMARY
sample size = 2188; total sample size = 2229; 41 missing
Source: GRIT Winter 2013
13. 77% Tech/telco
72% FMCG
Listening has led to major changes in innovation and
tracking
Emotion measurement is part of the standard toolkit
Issues are addressed by mining knowledge vs. initiating
MR project
D-I-Y has replaced a lot of standardized outsourced
research
Neuroscience and biometrics are part of the standard
toolkit
Source: Cambiar Future of Research Study, 2011
Effective and inexpensive virtual reality is now a physical reality. Using existing technology like Microsoft Kinect systems, gaming platforms, HD TVs, etc.. Many companies are exerimenting with how to apply VR to address many issues, including behavior change or therapeutic interventions in healthcare.
3D PRINTING
Gamification, or serious games, are used for data collection, co-creation, collaboration, behavior modification, training, and of course good old simple fun. We have not developed game deployment platforms comparable to survey systems, but there are many standardized game design engines that could get there soon to make the development and deployment of games at scale a reality.