Vincent Thamm, Transavia , @Vincent_Thamm This presentation looks at the learnings and challenges faced when Transavia started using Lean Startup to accelerate customer experience innovation, how we engaged the Transavia Management Team, how we scaled Lean Startup for other business ideas, how we combined different methods of work into a continuous innovation process and how we apply Lean Startup in an Open innovation context.

1. Scaling Lean Startup
& Open Innovation
A tale about my journey
Vincent Thamm

2. Where do I come from?
Transavia Airlines
Waterfall VS agile
Low cost airline competition
in Europe
The missing key in our village

3. My journey
Searching for the key
to the treasure
Take ownership
Empowerment

4. During the quest
Experiment & engage
Startup
Customer validation
Lean Startup!
Multidisciplinary team
Customer Experience
innovations
Workshops
Coach people

5. Convincing the
village elderly
Stakeholder
management
(Middle) Management
Visual management
Share best practices
Scale, continuous innovation
Open Innovation

6. Scale
How our whole village
could live like this
Portfolio level
Program level
Team level
Agile framework (Build) Lean
startup
Innovation
Track
Business team
(Measure & Learn)
Feedback

7. Open Innovation
With inhabitants, visitors,
partners, starting businesses
#transAPIa

8. Key learnings
My advise to the next one
going on this journey
Where we
are today
couldn’t
happen
without
the journey
we had
Dare to do, act!
Intrinsic motivation
Focus, cadence, time
Stakeholder management
Visibility
Apply principles where relevant
Help people to think different
Innovation is not inside, it is outside!

9. But: one treasure
is not enough!
Help!
How to further scale Lean Startup
in a large village?
How does your village practice
Open Innovation
with visitors and partners?

10. Thank you!
https://www.transavia.com/en-NL/innovation
@Vincent_Thamm
nl.linkedin.com/in/vincentthamm