Understanding Corporate Culture; Human Metrics; And The Wisdom of World Class Organizations

1. Principles of a World Class Organization A Presentation To Treasure Valley Chapter ASTD By Lawrence J. Carson Meridian, Idaho (208) 884-4267 [email_address]

2. CREATING The Keys to “ Discovery” E / R = I Curiosity Excitement Commitment Are You Ready ?

3. An Overview To The Principles of a ... World Class Organization Topics ? The Power of Curiosity. ? Problems Facing Corporate America Today. ? Why These Problems Exist. ? Principles of Corporate Success * What is EI ? * What is Corporate Culture ? * Why Are These Important ? ? The Science of Mind * Mental Meta Models at Work * Putting “Action Science” Into Action! Curiosity, Excitement, Commitment

4. 1st Aware 2nd Reflect 3rd Respond 4 th Results The Brilliance of Mind How We Think Tapping Into The Power of Genius 1st Aware Today's Focus

5. 1st Aware Today's Focus L I F E’S F E E D B A C K The Old The New Interesting Boredom Exciting Confusing Curiosity’s Learning Rate

7. Statistical Findings Less Than Half of Workers Are Committed to Their Organization’s Goals SURVEY REFERENCE March 18, 2004 Accounting WEB.Com Franklin Covey, which has surveyed more than 2.5 million people about productivity and effectiveness issues, recently released the following findings of its latest Execution Quotient Study of U. S. Workers.

16. Leadership’s Insight into “Corporate Culture” Drivers Barriers What Are Your ... Emotional Commitment “ Want To ” Skills Competencies “ Know How To ” To Success

17. Principles That Drive Drivers Success 1. Employee Commitment & Passion 4. Size 3. Profitability 3. Customer Service & Loyalty 5. Economy of Scale 6 . Market Value Barriers Principles of a World Class Organization “ Leadership’s Insight” What Are Your ... 2. Employee Competency & Expertise What Drives and Limits .. “ Employee Productivity” ?

26. Drivers Success “ Leadership’s Insight ” Emotional Commitment “ Want To ” Skills Competencies “ Know How To ” SUMMARY Emotional Commitment Why Is This Important ? Drivers Principles of a World Class Organization = 67 % of Your Engine’s Horse Power = 33 % of Your Engine’s Horse Power

28. Principles of a World Class Organization E I ? (Emotional Intelligence) What is

29. “ The Ability to Understand others and act wisely in human relations” EI Emotional Commitment Emotional Intelligence is defined as* Daniel Goleman, “ Emotional Intelligence – Why it can matter more than IQ ,” (New York: Bantom Book, 1995), p.42 Principles of a World Class Organization

30. I) PERSONAL COMPETENCIES: Self Awareness Skills – Knowing and being aware of one’s emotions Self- Regulation Skills – Managing one’s own emotions Self-Motivation Skills – Motivating one’s thoughts and behavior II) SOCIAL COMPETENCES: Social Awareness Skills – Recognizing emotions in others Social Motivating Skills – Handling social relationships EI Emotional Commitment Emotional Intelligence is Comprised of Two Primary Categories And Principles of a World Class Organization

33. “ About 15 percent of one’s financial success Is due to one’s technical knowledge and about 85 percent is due to skill in human Engineering – to personality and the ability to lead people” “ Dealing with people is probably the biggest Problem you face, especially if you are a businessman.” Dale Carnegie – “How to Win Friends and Influence People”- 1936 Principles of a World Class Organization

34. Principles of a World Class Organization Why Is This Important ? Corporate Culture ? (The Synergy of ... ) What is

36. Measuring Corporate Risk Core Competency & Core Commitment The Financial Performance Index Two-year % in Sales Growth Two-year % Growth in Profits Profit Margin Profit Per Employee Employee Satisfaction Empowerment Coaching Long-Term Orientation Training & Development Fair Compensation Commitment Enthusiasm Respect High Standards Causation Modeling KEY DRIVERS Correlating Attributes Predictive Attributes Quality & Customer Relations Human Metrics Financial Metrics Drives Corporate Culture

38. Emotional Commitment How Do We Begin ? Skills Competencies Principles Of A World Class Organization 1 st Perform A Diagnostic Assessment AWARE 2 nd Set Sequential Priorities REFLECT 3 rd Implement Change Initiatives RESPOND 4 th Benchmark “ Executive DashBoard ” RESULTS Success

39. “ When Leaders Manage Culture ... Culture Inspires People ... To Self Manage ” Yrral Nosrac Principles of a World Class Organization

40. Principles of a World Class Organization A Meta Matrix Model For World Class Organizations The Matrix Of Creation Aware Reflect Respond Result Curious Excited Committed E I Culture World Class ?

41. A Presentation To Treasure Valley Chapter ASTD By Lawrence J. Carson Meridian, Idaho [email_address] Thank You Principles of a World Class Organization

42. The Beginning ...

43. Time Permitting Here is a Bonus Seven Minutes Required

44. An Introduction to An Understanding of Mental Meta Models The Science of Mind Developed by Lawrence J. Carson Putting “Action Science” Into ... ACTION

45. The Meta Matrix of The ... Deletion, Distortion, Denial P A = V E Principles Actual Perception Variance Emotional Energy R R Response Results! Feedback Network Values Beliefs Awareness Screen of Reality Differences vs. Similarities Questions About Meaning Emotional ~ Quality ~ Intensity Rational vs. Reactive Behavior Mental Emotional Behavior Physical Relational Financial Etc. Mind Wants F I L T E R S Forward & Back Bias Response Stimulus At The Conscious Level At The Other Than Conscious Level Q’s

46. Corporate Culture IQ Intelligence Quotient EI Emotional Intelligence EI Emotional Commitment IQ Best Business Practices Success E R R P Principles A Actual Perception V Variance Q’s Questions About Meaning = - Emotional Energy Response Results!

47. Human Metrics 3. Profitability 5. Economy of Scale 6. Market Value 4. Size Customer Loyalty 2. Customer Service Financial Metrics Employee Satisfaction The Foundation To Success Drives Leadership’s Insight ... Six Critical Imperatives

48. The Beginning ... Principles of a World Class Organization How Can You Begin to Measure The Human Metrics Of Your Organization?

49. Want To Know How To The Beginning ... Principles of a World Class Organization

50. The Brilliance of Mind Curiosity Today's Focus 1st Aware

51. A Presentation To Boise Chapter ASTD Thank You Principles of a World Class Organization The Beginning ... By Lawrence J. Carson Meridian, Idaho (208) 884-4267 [email_address]

52. Employing The Brilliance of Mind By Tapping Into The Science Of Mind

53. Having The Brilliance of Mind

55. The Emotionally Intelligent Workplace By: Daniel Goleman, Ph.D CHAPTER THREE In 1998, in Working with Emotional Intelligence, I set out a framework of emotional intelligence (EI) that reflects how an individual’s potential for mastering the skills of Self-Awareness, Self-Management, Social Awareness, and Relationship Management translates into on-the-job success. This model is based on EI competencies that have been identified in internal research at hundreds of corporations and organizations as distinguishing outstanding performers. Focusing on EI as a theory of performance, this chapter presents a new version of that model, looks at the physiological evidence underlying EI theory, and reviews a number of studies of the drivers of workplace performance and the factors that distinguish the best individuals from the average ones. Also see Emotional Intelligence – Why it Can Matter More Than IQ By: Daniel Goleman, Ph.D. Emotional Intelligence

56. Practice What You Preach – What Managers Must Do To Create A High Achievement Culture By: David H. Maister, Ph.D. (Free Press; New York) Firms that are perceived by their employees to actually practice what they preach are more financially successful than their competitors, says consultant David H. Maister, based on a worldwide survey of 139 offices in 29 countries in 15 different lines of business. Maister asked the simple question: “Are employee attitudes correlated with financial success?” The answer he found, was “an unequivocal ‘Yes!’ ” Further, the author shows that high levels of employee commitment and dedication to be a demonstrable and measurable “cause” in financial performance. If your firm does not promote enthusiasm, high morale and other “Business Drivers” within your culture, your firm will loose money while your competition takes their people to the next level of ... A World Class Operation . Corporate Culture

57. Good To Great … Why Some Companies Make The Leap … and Others Don’t. By: Jim Collins – 2001 (Harper Collins Pubs.; New York) Built To Last – Successful Habits of Visionary Companies By: Jim C. Collins & Jerry I. Porras– 2001 (Harper Business; New York) The Balanced Scorecard – Translating Strategy Into Action By: Robert S. Kaplan & David P. Norton - 1996 (Harvard Business School Press; Boston) The HR Scorecard …Linking PEOPLE, Strategy, and Performance By: Brian Becker, Mark Huselid & David Ulrich - 2001 (Harvard Business School Press) How to Think Like Leonardo da Vinci By Michael J. Gelb – 1998 (Dell Publishing; New York)

58. Extras If Time Permits

60. S tandards Expectations Best Business Practices Leadership Self-Managed Employees Accepted Task Responsibilities Delegate & Support Decision Authority Organization Chart P osition Description PRODUCE 1. Money 2. Security 3. Fulfillment Business P lan Reconciled Accountability Plan – Organize – Staff – Direct – Control . . . People – Support Systems – Customer Focus . . . Money – Security - Fulfillment Coach & Cheerleader ? The Principles of Triangulation Communications in Your Business Continual Learning Feedback Loop

61. Principles of Organizational Development Corporate Culture Corporate Culture C o m p e t e n c i e s 1 st 5 th 4 th 3 rd 2 nd 6 th 7 th P – A = V  E S – A = V  E V A L U E S B e l i e f s Behavior T h o u g h t s E-Motion C o m p e t e n c i e s Click To Continue Environmental Results ( Internal & External)

63. Curiosita Senses Demonstrate “ How to Think Like Leonardo da Vinci” – Michael J. Gelb Connection Suffer Art & Science Corporal

65. Principles of a World Class Organization Want To … Learn How to …