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Leader as a coach

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Leader as a coach

  1. 1. The Leader as a coach Lawrence Hallett! Wales Quality Centre! ! Friday 7th November 2014
  2. 2. Leadership and Coaching How are they different?
  3. 3. Boss v Coach Boss Coach Talks a lot Listens a lot Tells Asks Presume Explores Seeks control Seeks commitment Orders Challenges Works on Works with Assigns blame Takes responsibility Remains distant Makes contact
  4. 4. Please write a 1 sentence definition of coaching and leadership - work in pairs Support the definition with examples of good and bad coaching/leadership Coaching
  5. 5. Peter Drucker: “The only definition of a leader is someone who has followers.” Warren Bennis: “Leadership is the capacity to translate vision into reality.” Bill Gates: “As we look ahead into the next century, leaders will be those who empower others.” John Maxwell: “Leadership is influence – nothing more, nothing less.” DEFINITION: Leadership is a process of social influence, which maximizes the efforts of others, towards the achievement of a goal.
  6. 6. Coaching - Definition “Coaching - unlocking a person’s potential to maximise their own performance; helping them to learn rather than teaching them” Timothy Gallwey -Author the inner game
  7. 7. Coaching Misconceptions Coaches solve their coachees’ problems for them - They apply their coaching expertise and attend to the coaching process while coachees address the content of their issues. ! Coaching is a “soft option”. - True coaching will challenge your perceptions of your role and behaviour and hold you to account on delivering the actions you commit to. ! Coaching is a way to ‘fix’ people - Those who benefit most from a coaching relationship are those who want to make some changes in the way they operate. Individuals who are ‘subjected to’ coaching for remedial purposes are much more difficult to help, and if they are resistant, then progress may not be made at all. ! Coaching is a substitute for good management. - Good coaches work in partnership with line managers and encourage the development of their coaching capabilities.
  8. 8. situational leadership... Directing Coaching Supporting Delegating
  9. 9. situational leadership...
  10. 10. situational leadership...
  11. 11. Coaching models •GROW Goal, Reality,obstacles/options, way forward •OSKAR Outcome, scaling, Know how, Affirm and action,Review
  12. 12. The GROW model Tim Gallwey - The Tennis story
  13. 13. The OSKAR model •Outcome •Scaling •Know how •Affirm and action •Review
  14. 14. Try it out! Individually Think of a long term goal In pairs Coach using the GROW model
  15. 15. Coaching Key skills Enabler of answers Listening Questioning Goal oriented
  16. 16. It’s impossible…..
  17. 17. Questioning Types •Open •Closed •Extending •Clarifying •Leading •Hypothetical •Double Barrelled •Assuming
  18. 18. Questioning •Ask me a question?
  19. 19. Persuasive questioning? http://www.youtube.com/watch?v=WrR_EgmUc3Q&feature=youtu.be
  20. 20. Listening
  21. 21. Listening Skills……. Passive Pretend Biased Misunderstood Attentive data only Active Empathic Facilltative
  22. 22. 10 Principles of listening 1. Stop talking 2. Prepare yourself to listen 3. Put the speaker at ease 4. Remove distractions 5. Empathise 6. Be patient 7. Avoid personal prejudice 8. Listen to the tone 9. Listen for ideas 10. Read the body language
  23. 23. Body Language •Hands •Eyes •Arms •Legs •Mouth •Handshakes •Mirroring •Desk Position
  24. 24. Positive Body Language • Moving or leaning closer to you! • Relaxed, uncrossed limbs! • Long periods of eye contact! • Looking down and away out of shyness! • Genuine smiles
  25. 25. Negative Body Language • Moving or leaning away from you! • Crossed arms or legs! • Looking away to the side! • Feet pointed away from you, or towards and exit! • Rubbing/scratching their nose, eyes, or the back of their neck
  26. 26. Spot a liar - Body Language • Fake smile! • Stiff Upper Body and Too Much Eye Contact! • Looking away to the side! • Context and Paired Behaviors
  27. 27. Body Language Warning! ! Body language is not an exact science. No single body language sign is a reliable indicator. !
  28. 28. Listening/observing •Watch the following coaching video and comment on content, Body language and the coaching process

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