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Managing the complexities of Virtual Global Teams

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A case study for the ODETTE 2014 conference on Managing the complexities of Virtual Global Teams

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Managing the complexities of Virtual Global Teams

  1. 1. Building a WW B2B Integration Competency Centre Managing the complexities of Virtual Global Teams
  2. 2. Introduction Jean-Luc FAYE, MSc., PMP® • EDI/B2B integration Domain Manager. • My mission: Help organisations to achieve value creation by bridging IS & Business, through EDI/B2B integration. • Hobbies: Scuba diving and Photography. @LatyrF fr.linkedin.com/in/LatyrF
  3. 3. WORKING TOGETHER... WHEN APART.
  4. 4. Initial Quote “Coming together is a beginning; keeping together is progress; working together is success.” Henry Ford 4
  5. 5. Context • Dedicated EDI teams in Europe and North America • No interaction between them. • 2011: B2B Infrastructure modernisation project • 2013: Group EDI/B2B Integration Competency Centre • 2015: Merge Europe & NA as one team • Virtual Team – Michelin EDI Teams – OpenText | GXS Ready To Serve (RTS) team based in Manila – OpenText | GXS resources in EMEA – IBM resources in EMEA (and WW) – Michelin project teams (Business & IS) in each zones – Trading Partners
  6. 6. Bruce Truckman Model 6
  7. 7. Forming: we started here 7
  8. 8. Storming: from “as is” to “to be” 8
  9. 9. Norming: building a consensus 9
  10. 10. Performing: where we stand 10
  11. 11. Next Challenges 11
  12. 12. Final Quote Communication is the lifeblood of any virtual team. While the use of technology is critical to team communication, technology alone represents only the tip of the communication challenge iceberg. 12
  13. 13. MERCI !
  14. 14. 14 Bibliography • http://on.wsj.com/V1gkRU • http://www.rw- 3.com/VTSReportv7.pdf • http://web.merage.uci.edu/~cgi bson/Publication%20files/Articl es/Five%20Challenges%20to %20Virtual%20Team%20Succ ess.pdf • http://managing-virtual- teams.com/en/virtual-teams- articles/project- management/advantages-and- challenges-of-virtual-work- teams.html • http://blogs.hbr.org/2013/06/ma king-virtual-teams-work-ten/ • http://www.team-building- techniques.com/virtual-team- building.html • http://teambuildersplus.com/art icles/starting-up-virtual-team • http://en.wikibooks.org/wiki/Ma naging_Groups_and_Teams/H ow_Do_You_Manage_Global_ Virtual_Teams%3F • http://www.mindtools.com/pag es/article/newLDR_86.htm

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