1. Latiesha Jennifer Young
34 Madras Place (647) 668-0044
Brampton, ON tiesha.young1@hotmail.com
OBJECTIVE
To apply the education gained during my two years of experience in the Medical Office
Administration diploma program at Sheridan College to a responsible role with a medical
organization that values hard work, perseverance and dedication.
QUALIFICATIONS SUMMARY
 Office Administration Diploma - Medical
 Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Publisher, Project)
 Possess advanced document publishing, communication, time management, and several
years of customer service from working in retail, working as a culinary specialist and
working in a family physicians office.
 Extensive training in medical software such as AbelMed, York-Med, and Express Scribe
 Proven team player with an ability to work independently from experience working on
group projects as well as individual projects at school
 Ability to work in a fast paced environment from experience working as a cashier at
Walmart
EDUCATION
Medical Office Administration Diploma 2016
Sheridan, Brampton
Honors GPA 3.96
Completed courses: Medical Administrative Procedures Advanced Document Processing
Medical E-Billing and Scheduling Health Information Management
Medical E-Transcriptions Medicine for Office Administrators
WORK EXPERIENCE
Medical Office Administrator 2016
Queen Square Doctors, Brampton
 Greet, schedule, and direct patients to the doctor’s office, while obtaining and updating
pertinent patient information upon arrival
 Record weight and height along with the results of urine samples and throat swabs for
patients
 Answer approximately 100 calls per shift while performing regular office duties such as
filing, documenting, scanning, and faxing

2. 2
Latiesha Jennifer Young
34 Madras Place (647) 668-0044
Brampton, ON tiesha.young1@hotmail.com
Work Experience Continued
Customer Service Specialist 2008 – 2015
Walmart, Mississauga
 Managed Walmart master card sales simultaneously and cashier responsibilities and duties
 Estimated, quote prices, credit terms, trade-in allowances, warranties and delivery dates
 Responsible for opening and closing duties on cashier
 Operated and computerized inventory in the jewelry department, record keeping and re-
ordering systems on a tight deadline
 Established and maintained customer relations through a fast pace working environment
 Organized and stocked incoming product for fashion, jewelry and cosmetics department as
required
Retail Customer Service 2014
Forever XXI, Brampton
 Greeted customers and discuss type, quality and quantity of merchandise for purchase
 Advised customers on use and care of merchandise and provided advice concerning
specialized products or services
 Estimated or quoted prices, credit terms, trade-in allowances, warranties and delivery dates
 Prepared merchandise for purchase
Server/Hostess 2014
Rib Eye Jacks Ale House, Mississauga
 Organized seating arrangements for customers
 Communicated with customers and resolved customer issues in a positive manner and
catered to customer needs while on shift
 Worked in coordination with other departments to ensure that customers received quality
service and satisfaction
 Maintained serving standards and regulations
Culinary Specialist 2013
Food Service Worker, Living Well, Toronto
 Greeted customers, offered suggestions and daily menu specials
 Responsible for keeping a clean and sanitary work environment
 Performed required food preparations
VOLUNTEER/COMMUNITY INVOLVEMENT
Animal Caregiver 2013
Animal Shelter, Brampton
 Fed animals twice daily and made sure they had access to fresh water at all time.
 Walked large dogs and restrained physically strong or aggressive dogs