1. Larry C. Tucker
3897 Rosebud Park Dr, GA 30039
Mobile: (404) 493-5833 Email: LarryTucker02@gmail.com
Improved Comcast Business Services of Georgia’s retention rate of Business Customers.
Conducted recovery encounters reconciliation process which resulted in over $500,000 in
Developed data validation process for Business Services which resulted in over 1000 current
clients capture in a 9 month period.
Developed a new audit process within departments to conduct status reports of new recovery
process. Assessed over 1200 accounts in 2015.
Developed and facilitated internal payment process for the Comcast Business of Georgia
which led to increased customer satisfaction.
Facilitated conference calls to educate leadership on the new procedures that called for
Created a New Business Plan guide that was used to implement and create a New Business
Services Credit and Risk Department.
Collaborated with Directors, Managers and Supervisors to champion new ideas for future
November 2014 – Present
Business Services Technical Support
Comcast Business Services, Smyrna, GA
Lead and took ownership of working with Project Management Directors, Managers,
Engineering, Construction teams,that resulted in best practice strategies, and success of the
company’s Division and Regional departments.
Partnered with Engineering and Business Service Directors to help create new targeted
programs for internal and external customers.
Executes request serviceability from areas that show not available to Comcast footprints to
build out new locations from our IT database team and engineering departments
Created policies, procedures, and job aids for each process and initiative conducted in the
Analyzed service quality of Business clients that resulted in driven changes to strategize how
to better maximize our regional population.
Produced an executive dashboard to track all chronic problem service areas that resulted in
new initiatives and their success for senior leadership.
Project Coordinator Jan 2011
- November 2014
Comcast Business Services Norcross, GA
2. Develop detailed business requirements and schedules, identifying goals, objectives and risks
while monitoring project status for significant deviations in quality or scheduling.
Leadership responsibility to develop/improve work flows and business processes related to
Business Services that resulted in Star ratings to improve customer service, decrease
operational costs and improve overall quality.
Lead, participate and represent management in department, divisional and cross divisional
workgroups ensuring that expectations are developed, controlled, and executed in a timely
Effectively lead multiple projects in order to produce desired results.
Conduct pre and post intervention analysis and provide results/recommendations to
management and senior leadership.
Coach, mentor, and manage workflow of team members during peak business season.
Interface with various internal and external stakeholders to ensure compliance with revenue
Responsible for optimizing revenue generation of current and new Business Service clients,
initiatives improvement plan and provide analytical support on Business Services initiatives.
Developed business requirements, created project plans, monitored the project life cycle to meet target
and functioned as a project lead by providing general direction to staff.
Analyze business issues and devise/implement solutions.
Manage ongoing workflow of multiple projects during peak business season.
Work Flow Coordinator Jan 2008
– Jan 2011
Comcast Dispatch Tucker, GA
Managed technician’s routes, adding jobs, advising on any updates on daily work routes
Interface with various departments, senior management and external stakeholders providing
value and support for continuous improvement.
Manage multiple vendors to ensure they meet the goals and deadlines established.
Coordinated community engagement events to stimulate member engagement.
Interfaced with various departments to compile reports on marketing trends and
University of Phoenix
PMP: Project Management
2013 - 2015
University of Phoenix
Major: Business Management
Degree: Bachelors of Science
3. Experience with the following roles: Business Readiness, Project Coordination, Quality
Audit, Team Lead, Process Development, Trending and Reporting
Extensive knowledge of Business Services rules and regulations
Excellent communication, organizational, analytical and documentation skills
Strong technical aptitude and the ability to integrate different technologies to improve the
efficiency of operations
Ability to facilitate discussions and collaborate with internal and external stakeholders to
develop and present detailed business requirements
Experience with the following applications: Salesforce, Microsoft Office Suite: Microsoft
Word, Excel, Access, FrontPage, Visio, Outlook, SharePoint, WebEx, Lotus Notes,
QuickBooks Pro, QuickBooks Point-of-Sale, Peachtree, Adobe Acrobat, PeopleSoft,
PeopleSoft, Win 3270, Oracle 10g, SQL
Exceptional customer service skills
Comfortable presenting information and results to all levels of management
Able to properly control the release of proprietary information and maintain complete
Experience successfully managing multiple projects at the same time