1. Lana Albano
73 Berglund Avenue, Staten Island,NY 10314 | 718.494.4178 Residence 917.566.1198 Mobile| lanaalbano@aol.com
Profile
 30+ years of diversified experience in various healthcare specialty practices and Fortune 500 companies.
 Proven track record in bringing increased profitability to practices while reducing overall operating expenses.
 Executive management support with the highest level of discretion.
 Results-driven administrator/manager who leads by example and interacts with a diverse group of people.
 Motivated self-starter who takes great pride in work who has always been upwardly promoted to senior-level
management positions.
 Excellent interpersonal, oral and written communication skills.
 Human Resources Management,Staff Training and Supervision.
 Insurance Billing, Accounts Payable and Receivable, and Payroll.
Professional Experience
PRACTICE ADMINISTRATOR | EAST 70TH STREET MEDICAL PRACTICE | MARCH 2015 TOPRESENT
 This was a newly created position for which I was recruited to restructure this Pain Management and
Anesthesia specialty practice.
 Directly oversee the daily operations of all clinical and administrative professionals in a multi facility practice
consisting of 3 practitioners and two locations.
 On-site and remote supervision of both facilities as well as design, implement and maintain a variety of
systems and guidelines to ensure and monitor compliance.
 Assist with the development of practice objectives to ensure financial profitability through short and long term
planning.
 Collaborate with all practitioners to address common problems and complaints and facilitate the positive end
result.
 Conduct interdepartmentalmeetings ensuring smooth functioning work environment.
 Implementation, customization and complete install of EMR/EHR, billing and practice management software.
Daily supervision and oversight of outsourced billing company.
 Improved collections and cash flow by developing and implementing systems for intensive and comprehensive
follow up for non-responsive insurance companies and patients.
 Complete all practitioners and facilities credentialing, license renewal and reappointments.
 Establish and maintain working relationships with insurance companies, other healthcare facilities and
organizations as well as vendors.
 Recruit, hire and serve as a mentor and trainer to all newemployees.
 In May 2016,was solely responsible for the relocation of the practice after personally visiting all real estate
options in Manhattan.
 Currently setting up practice to bring billing in house to save significantly on outsourced billing costs
(approximately $180,000 annually) for allfive entities.
 Implemented a 401K plan, group medical plan,Employee Policy and Procedures Handbook as well as
purchasing newtelephone, internet,and computer systems.
 Work one on one with the accounting firm that handles all financialaspects for the five entities.
 Recruited newpersonnelto work on all delinquent Worker’s Compensation and No Fault Claims resulting in
significant income increase into the practice.

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OFFICE ADMINISTRATOR | MARTIN S. TESHER, MD | MAY 2001 TOMARCH 2015
 Directly responsible for overseeing daily operations of this family physician practice.
 Purchased the EMR/EHR and was solely responsible for all electronic billing to insurance companies for
physician reimbursement.
 Administrative duties included all medical billing and coding to primary and secondary insurance carriers,
accounts receivable and payable,payroll as well as compose all correspondence and forms for the practice.
 Acted as liaison with the accountant to ensure all personaland business taxes were paid. Handled all human
resource matters such as hiring, training, medical insurance and reviews.
 Handled all matters for the doctor such as personaland business banking, medical and personalmeetings, and
research matters relating to decision making for the practice.
 Maintained all licenses, DEA and NPI renewals and applications.
OFFICE ADMINISTRATOR | MARK SOBEL, MD | MAY 1996 TOAPRIL 2001
 Directly responsible for managing three office locations for this extremely busy orthopedic surgeon which
included offices in New York and New Jersey.
 Utilized a medical billing system, coordinated and booked all surgical cases with the hospital and ensured all
pre-admission testing was completed and submitted in a timely manner.
 Supervised work flow for the office staff and handled various personal matters for the doctor including travel
arrangements,calendar, legaldocuments, real estate and financial transactions.
 In the last year in this position, I was solely responsible for the purchase and renovation of new office space
acting as liaison with all contractors and vendors.
 Administrative duties included all recruiting and training of office staff, human resource matters, accounts
receivable and payable as well as composed all correspondence and forms for the practice.
 Maintained all licenses, DEA and NPI renewals and applications.
ADMINISTRATIVE ASSISTANT | ANCHOR BROKERAGE | JUNE 1991TO MAY 1996
 Reported directly to the President of this brokerage firm. This position started as a long-term freelance
assignment where I solely created a claims department and was asked to stay on permanently.
 Recruited and trained all personnelwhich included an intricate system for the processing of all claims and
ensuring payment directly to the brokerage firm.
 Was responsible for all personalmatters including realestate, financial transactions, coordinating travel
arrangements as well as maintaining business and personalcalendar.
OFFICE ADMINISTRATOR | KLUGE & COMPANY | MARCH 1989 TO JUNE 1991
 Reported directly to the Managing Director and worked closely with the management teams of various
companies that were owned by John Kluge,who was the richest man in the United States, to maintain as well as
implement new business ventures.
 Reviewed new acquisition memoranda and kept track of which team was working on each project. Provided
information to the teams on the acquisitions from various information systems such as Lexis Nexis, CompuServe,
and Investext.
 Scheduled allmeetings, travel arrangements,composed correspondence, memos and expense reports. Solely
developed and maintained a legal library for the executive staff.
 Approved invoices, worked one on one with vendors,recruited permanent and temporary positions, supervised
all secretarial staff and generalpersonnelduties.
 Acted as backup assistant to Messrs. Kluge and Subotnick.

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ADMINISTRATIVE ASSISTANT | MCGRAW-HILL, INC.| JANUARY1987 TO MARCH 1989
 Reported directly to the Vice President of Finance and provided support by acting as liaison between her and the
financial staff.
 Organized conferences and appointments on calendar, composed correspondence and memos as well as
prepared financialreports submitted to Senior Vice President.
 Acted as backup assistant to Senior Vice President.
ADMINISTRATIVE ASSISTANT | STANDARD & POOR’S COMPUSTAT SERVICES (SUBSIDIARY OF MCGRAW-HILL)
 As an Administrative Assistant and Office Administrator, I acted as a recruitment officer and supervisor for the
entire secretarial staff in this extremely busy sales office.
 Prepared various reports, organized conferences, composed correspondence and memos as well as performed
secretarial duties for the entire Eastern Region.
Education
THE BERKELEYSCHOOL
 ASSOCIATES DEGREE
 PRESIDENT’S AND DEAN’S LIST
Skills
 Practice Fusion EMR/EHR Software
 Advanced MD Billing Software
 EBS Medical EMRSoftware
 Medical Manager Software
 Microsoft Word
 Shorthand
 Typing 75 wpm
References
Available upon request.