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GoToWebinar Control Panel
● What do we do?
● What can clients expect?
● A day in the life of a Lambda Solutions Support Agent
Support at Lambda Solutions
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● What is troubleshooting?
● What are three things clients can do when they experience a problem/issue with
● What makes a good support ticket?
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● Site upgrades
○ Effect on users
● What is a long-term support release?
● Staging Site
● Security best practices
● Authentication and SSO
Common Questions: Site
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● What is maintenance mode and how can a site administrator turn it off?
● What is debugging and how can I turn it off?
● What is purging site cache and is it safe to do?
● What are Legacy Files and what should I do with them?
Common Questions: Site
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● What are plugins?
● What are the most common plugins?
● What is your plugin approval process?
● Do you build custom plugins?
Common Questions: Plugins
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● Can you explain the difference between groups, cohorts, and audiences?
● What’s the difference between Custom Certiﬁcate and Certiﬁcate?
● Can you provide some advice on Shared Question banks?
○ How to manage duplicate questions?
● SCORM Package completion status
○ How do you match the completion status of the package
to the activity?
● Language pack customizations
○ How do you ﬁnd a language string to change it?
○ Multi-Language Filter plugin
Common Questions: Courses
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We didn’t get to cover all the questions in our session today, but we will have an Ask Me
Anything session in December, and we’ll bring these questions back, so stay tuned!
Note to viewers:
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November: Top 5
December: Ask Me Anything!
Top 5 eLearning Best Practices
● Tuesday November 5, 10am PT / 1pm ET
Top 5 Learning Analytics Musts
● Tuesday November 12, 10am PT / 1pm ET
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