My presentation for IntranetNow Oct. 5 about our survey and benchmark about intranet and digital workplaces.
Feel free to contact Kurt@IntraTeam.dk if you want your intranet benchmarked or have the full copy of the survey.
Comments are very welcome.
Thanks to Wedge Black and Fredrik Wackå for comments and advice on how to improve the presentation.
2. Agenda
• Lots of numbers and graphs
• History and background
• What works Now!
• More graphs and some fruit
@IntraTeam @KurtKragh @IntranetNow 2
3. History and background
• 2000: IntraTeam founded and I started to work with intranets
• 2001: First survey about intranet
• 2005: First benchmark of intranet
• 2016: Launch of intranet/digital workplace survey/benchmark
@IntraTeam @KurtKragh @IntranetNow 3
4. About the survey/benchmark
• 201 answered the survey (13-20 minutes)
• 113 benchmarked (30-40 minutes)
• Do it with the whole team (expect 2 hours)
• Average benchmark score is 21%
• The best are over 50%
@IntraTeam @KurtKragh @IntranetNow 4
7. 0%
10%
20%
30%
40%
50%
60%
70%
Yes, it works well Yes Yes but it doesn't work
The home page is personalised centrally based on e.g.
location and department. (Out of those offering it)
Answered question 54
Skipped question 141
8. 0%
20%
40%
60%
80%
Yes, it works well Yes Yes but it doesn't work
The home page is customised by the individual
employee e.g. links (Out of those offering it)
Answered question 42
Skipped question 153
15. 0%
10%
20%
30%
40%
Yes, it
works well
Yes Yes, but it
doesn't
work
We are
planning
to
No Don't
know
Do you use social media internally?
@IntraTeam @KurtKragh @IntranetNow
17. 0%
10%
20%
30%
40%
Yes, it works
well
Yes Yes, but it
doesn't
work
We are
planning to
No Don't know
Anyone can comment on the news
@IntraTeam @KurtKragh @IntranetNow
21. Wrap-up
• Personalisation works so does customisation
• Office 365 and SharePoint is worth considering
• More departments are owning the intranet
• 1.1 per 1,000 is the average intranet team
• Increase in investment in intranet (and search)
• Search is not solving all your problems
• Have a strategy that appeals to top management
• Involve your colleagues in developing your intranet
• Take part in the intranet/digital workplace survey/benchmark
@IntraTeam @KurtKragh @IntranetNow
22. Thank you for your patience
Kurt@IntraTeam.dk
+45 4018 1655
@KurtKragh
@IntraTeam
Notas do Editor
38% of the employees will say that the intranet/digital workplace creates value
More than four out of 10 answers that they will use Office 365 as system for intranet/digital workplace in the future
One in five top managers support the intranet/digital workplace 100%
But only one in 20 middle managers support the intranet/digital workplace 100%
Three out of four intranets are owned by communication
About half are owned by IT
In average 1.9 departments own the intranet/digital workplace
Three out of 10 says that ressources for intranet/digital workplaces will increase.
0% of the users are very satisfied with the internal search functionality
One in five is satisfied
One in 10 says that internal social media works well.
Less than one in 10 has a homepage that primarily consist of tasks prioritised by employees
About half can comment on the news
And two out of five of these says it works well
About half have a written strategi for their intranet
More than seven out of ten has these purposes:
One stop for information, collaboration and share knowledge
Share knowledge
Better communication
Four out of ten has the main purpose to reduce emails!
Three out of four support colleagues in doing their job
Half: Support the business culture
Almost half: Support the business strategy
Six out of 10: Make the organisation more efficient and productive
One in eight: Save costs
One in fifty has these: Sell more - Beat the competition