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What is UX design?

An overview about what UX design is, for a mixture of tech, support and business people (tough mix!).
There are two main points I wanted to get across: 1. UX design is not just about usabllity (and Jakob Nielsen) 2. UX design is a rigorous process (not magic and guesswork).
If you have any feedback about how to make this presentation better, I'd be happy to hear it.

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What is UX design?

  1. 1.
  2. 2. “Designing products in a way that takes into account the behaviour and psychology of the people using the product”<br />Jesse James Garrett<br />.<br />
  3. 3. MANAGERS<br />BA<br />Initiate<br />Requirements<br />Design & Build<br />Test<br />Deploy<br />DEV<br />Usability testing<br />
  4. 4. MANAGERS<br />Initiate<br />BA<br />Requirements<br />User research<br />UX team<br />Including visual designer<br />Design<br />User test<br />Build<br />DEV<br />UX<br />Test<br />Deploy<br />
  5. 5. User research<br />
  6. 6. Design (analysis)<br />
  7. 7. Design – putting it together<br />
  8. 8. Testing<br />
  9. 9. MANAGERS<br />Initiate<br />BA<br />Requirements<br />User research<br />UX team<br />Including visual designer<br />Reducing risk<br />Faster development time<br />Potentially reducing project costs and timelines<br />Reduced customer service costs<br />Increasing customer satisfaction<br />Design<br />User test<br />Build<br />DEV<br />UX<br />Test<br />Deploy<br />
  10. 10. Sorry. There was a screenshot here of an app that I can’t show you, unless you work for my organisation.<br />I wish I could. <br />
  11. 11. This category is open to both non-Year 12 and current Year 12 students.<br />This category applies to applicants who have been prevented from reaching their full educational potential because of family or other life circumstances.Applicants to this category will need to indicate whether the circumstances are long term (in existence prior to 2008) or short term (existing only in 2009-2010). <br />‘You’, not ‘applicant’<br />Layout<br />Writing in line with people’s mental models – so not mature age, 21 years or older<br />Simplify<br />
  12. 12. User experience is not just usability<br />User experience is a process: research, design & test.<br />