1. Krishnendu Bose
Mobile: +91-9673174099
E-Mail ~ krishbose.7@gmail.com
Managerial assignments in Operations Management / General Administration with an organization of repute
any where in India.
Executive Summary
An astute professional with around 16 years of experience in General Administration, Branch Operations and
Liaising. Successfully led corporate policy implementation & facilities management across assignments .Deft
at managing activities pertaining to negotiating/ finalization of deals (commercial) with vendors & third part
empanelment .Adept in handling day-to-day activities in coordination with internal / external departments for
ensuring smooth business operations. Demonstrated excellence in establishing a strong employer-employee
bonding through personal touch & providing quality services.
Key Deliverables
Service Enhancement / Operations:
 Analysing and investigating client service requests, assesses the urgency and sensitivity of enquiries
and prioritizing them accordingly.
 Ensuring that the service levels relevant to client service are adhered to. Suggesting enhancements
that will improve process efficiency at the client and the bank side.
 Providing support with a focus on standard and high frequency procedures.
 Ensuring that all service requests (received by phone, e-mail or via other channels) are handled and
solved within the turnaround times agreed with the client.
 Securing smooth handover to other parties involved in service request resolution by providing relevant
information.
 Monitoring and tracking the solution path of their own service requests and acts proactively towards
the client if the predicted time for resolution cannot be met.
 Ensuring smooth functioning of the operation of the branch by execution of activities related ATM
Audit ,Transaction Processing , Legal , Clearing, Cash Management , Vendor management, Record
Management beyond that any other extra activity assigned by manager other than BAU operations.
General Administration:
 Conceptualizing and implementing procedures/ systems across designated area of operations for
office administration & operations to ensure safe & smooth work environment.
 Managing direct reports with responsibility for all day-to-day building operations and service related
work.
 Overseeing overall policy planning, standardization of SOPs, related to admin. & security aspects.
 Interfacing with clients entities/businesses to understand their expansion plans and space
requirements and provide strategic inputs for optimum space planning and avoid adhoc premises
expansion.
 Negotiating price & delivery schedule with the concerned/respective vendors and overall follow up with
the vendor along with processing and releasing the payment thru finance department.
Career Contour
Since Jan’05 with The Royal Bank of Scotland, RBS, Pune
Growth Path:
Senior Officer (GTS Operation) Jul’11 -till date
Assistant Facility Manager Oct’10 - Jul’11
Facility Executive Aug’08 - Oct’10
Executive (Operations Department) Jan’05 - Jul’08

2. As Senior Officer (GTS Operation), Pune (on company payroll)
 Interacting with Central Operations team and branches for ensuring smooth flow of process for
customer instructions, request, complaints within stipulated TAT.
 Handling daily mail and letters along with unidentified transactions deposits ,claims and administering
new account funding transaction.
 Processing Billdesk payments and send to merchants and also reconcile of payments done on a daily
basis.
 Processing NEFT Inward /Outward, Mutual fund , Corporate salary , Tax payments , Clearings ( ECS,
Inward / Outward CTS ) . Resolving customer complaints, request within the banks tolerance.
 Performing cash management services i.e. in Acme system customer cheque printing, reconciliation
and end to end processing.with client query and resolution.
 Handling Legal cases ( i.e attachment order, legal enquiry ) along with vendor management, bill
processing , vendor query and resolution, cost management.
 Visiting vendor premises for quarterly audit , Monthly ATM audit .
 Handling Records management activities to keep monitoring records .
As Assistant Facility Manager (On roles of Jones Lang Lassalle Property Consultants (India) Pvt. Ltd.)
 Managing the finance related activities for North & East including monitoring of vendor bills, vendor
management, bills processing, accrual and budgeting.
 Handling the leased accommodation for employees, for all the branches and assisting Group Property
Manager in day to day operations.
As Facility Executive (On roles of Teamlease Services Private Limited)
Managing the facilities related activities including Housekeeping, Security, Repairs & Maintenance, Air
Conditioning, Electrical, Genset Operations & Maintenance, UPS mainten ance, Floral services, Access
control system, Fire Fighting, Waste Management, Car Parking management, Pest Control services,
project related jobs for all the branches of Kolkata and vendor management.
Performing leased accommodation for employees, work space management for all the branches, taking care of
vendor bills, etc, assisting Group Property Manager in day to day operations.
As Executive (Operations department)
 Performing inventory control and processing vendor bill.
 Provisioning expenses and handling staff reimbursement.
 Resolving employee queries.
Jul’03 - Dec’04 with Pathfinder Consultancy Pvt Ltd., Kolkata as Accountant
Accountabilities
Performing back office activities of entire billing process pertaining to Reliance Infocom services.
Conducting daily jobs included processing all payments, Cash, Cheque and Credit Card for both individual
and corporate customers of RIL.
Feb’99 – Jan’03 with Avery India Ltd., Kolkata as Accountant
Accountabilities
Maintaining books of accounts and preparing the cheques and drafts for payment to vendors and other bank
related jobs.
Academic Credentials
1. 1992 B.Com. from Behala College of Commerce, Calcutta University with Second Division
2. 1990 12th from Behala High School, West Bengal Board with Second Division
3. 1988 10th from Behala Sikshayatan, West Bengal Board with Second Division
Personal Dossier
Address: P 24/8, Maya Dasi Road, Behala Kolkata- 700060
Linguistic Abilities: English, Hindi and Bengali
Preferred Location : Anywhere in India.