3. CORPORATE EXCELLENCE
• Corporate excellence is often described as the outstanding practices in managing the
organization and achieving results, all based on a set of fundamental concepts and
values. The essence is to be better and have a competitive advantage over others in
the industry.
4. ATTRIBUTES OF CORPORATE
EXCELLENCE
1. the should respond to the change in environment.
2. By improving quality and service.
3. By become in action oriented.
4. closeness to customer .
5. Integrity.
6. innovation
5. RELATION BETWEEN ETHICS AND
CORPORATE EXCELLENCE
Corporate
mission
statement
Code of
ethics
Organization Total quality
management
6. RELATION BETWEEN ETHICS AND
CORPORATE EXCELLENCE
1. Corporates mission statement:
• A mission statement is a brief description of why a company or nonprofit organization
exists. In one to three sentences.
• It explains what the company does, who it serves, and what differentiates it from
competitors.
8. CHARTER STICKS OF CORPORATES MISSION
STATEMENT
Goal
oriented
unique
Parcels
Motivation
Clear
9. NEED OF CORPORATES MISSION
STATEMENT
1. Mission statement give direction to the companies growth.
2. Help in allocation of resources .
3. It help in organization planning and allocating task and
responsibilities .
4. Help to setup a control.
5. Help to bill a professional environment.
10. COMPONENTS OF MISSION STATEMENT
1. Customer.
2. Product or service.
3. Market.
4. Technology.
5. Philosophy.
6. Concerts for employees
11. CODE OF ETHICS
2. Code of ethics meaning:
• A code of ethics, also referred to as an "ethical code," may encompass areas
such as business ethics, a code of professional practice, and an employee code of
conduct.
12. NEED FOR CODE OF ETHICS
• To be socially responsibility organization.
• To provide guidelines for employees behaviour.
• To avoid conflicts.
• To stablish a better organization culture.
• To follow the government lows and guideline.
14. BENEFITS OF CODE OF ETHICS
1. Sets the right culture.
2. Builds a good reputation.
3.Helps remain in compliance with
laws and regulations.
4. Attracts outstanding employees.
5. Promotes social change.
6.Trust and honesty.
15. ORGANIZATION CULTURE
3.Orgainzation culture meaning :
• Organizational culture is the collection of values, expectations, and practices
that guide and inform the actions of all team members.
• Organizational culture is generally understood as all of a company's beliefs,
values and attitudes, and how these influence the behavior of its employees.
Culture affects how people experience an organization—that is, what it's like
for a customer to buy from a company or a supplier to work with it.
17. FUNCTION OF ORGANIZATION CULTURE
• Constraint functions
• Oriented functions
• It promote stability
• Brand functions
18. FACTOR AFFECTING OF ORGANIZATION
CULTURE
Employees Leadership Nature of the Business Capability & Support Resources & Technology
Organization ethics
20. TOTAL QUALITY MANAGEMENT(TQM)
4. Total Quality Management (TQM) means :
Total : Everyone in the organization is involved in creating and
maintaining the quality of service & product offers by the organization.
QUALITY : Quality refresh to the fact in meeting customers need at lower
cost for fist time.
Management : By managing the system emphasis should be towards
continuous improve.
21. TOTAL QUALITY MANAGEMENT(TQM)
Total Quality Management (TQM) definition:
• Total quality management (TQM) describes a management approach
to long-term success through customer satisfaction. In a TQM effort,
all members of an organization participate in improving processes,
products, services, and the culture in which they work..
22.
23. PRINCIPLE OF TQM
1. prime responsibility of total equality rest on top management.
2. Every employee is responsibility for achieving good products quality
.
3. Quality should be customers focus.
4. Quality cannot be inspected into a product so make it right the first.
5. Organization must be focus on continuous improvement
24. IMPLEMENT PHASES OF TQM
Preparation
Network of
shareholder
TQM
concept& tool
introduced
Training
TQM testing
Quality team
establish
Monitoring &
evaluation
25. IMPLEMENT PHASES OF TQM
1. Preparation : it is the attempt to convince all the employees
including managers about the value of TQM and stablish the fund
to support the programme .
2. Networking of stake holders : the step stablish a network of all
interested agency including all the employee ,members of
organization. At this stage budget is establish and make available.
26. IMPLEMENT PHASES OF TQM
3. TQM concept & tool introduction : This step provide the basic
understanding of all the employees about TQM concept & tool .The
understanding of such tool its done inversions classroom setting.
4. Training : this step by giving the staff basics understanding of
TQM to encourage the employee to start up the activities that will
developed TQM skill .
5. TQM testing : this step should test the preposed TQM in the
working environment to show up to what extend concept can be
used and to analyses and salve problem .
27. IMPLEMENT PHASES OF TQM
6. Quality team establish : quality team ensure that the plans of
action are developed and a defined and communicated in a proper
manner .
7. Monitoring & Evaluations : this step draw conclusion about the
TQM process and also allow adjustment to be mode to the approach
used in the process.
28. CAUSES FOR THE FAILURE OF TQM
• Lack of Proper Training
• Lack of Communication
• Inability to Integrate cross-functional Interactions
• No Focus on Metrics
• Low levels of Camaraderie
• Standards are Not Set
• No Incentives for Improvement
