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@kimvanwilgen | www.kimvanwilgen.nlThe continuous culture 1
The continuous culture

Head of Software development at ANVA
Former head of IT at Klaverblad
Business background
Managing since 2005
@kimvanwilgen
nl.linkedin.com/kimvanwilgen
kimvanwilgen@gmail.com
www.kimvanwilgen.com
About me

The continuous culture

Insurance
company
Service
provider
Wholesale
Agents
ANVA
Insurtech company for the Netherlands

@kimvanwilgen | www.kimvanwilgen.nl
Being innovative

Change is coming faster

We need to speed up
From: First, break IT, Mulesoft

The growth of generic manufacturers and
distributors and the widespread availibility of
cloud services mean that barriers to entry
have collapsed in many industries. Thanks to
low barriers to entry, new ways of organizing
business are emerging almost daily.Gerald F. Davis
The vanishing American
corporation
75% drop in time of existence

Imitation barriers have collapsed too though…
Failure innovators
47%
Failure imitators
8%

Having 5 or more solutions will raise the
probability of success by 50%
Being innovative

@aahoogendoorn | www.ditisagile.nlDesigning, developing, testing and deploying microservices 14
@kimvanwilgen | www.ditisagile.nl
Being slower

Project failure
Failure
Negative
ROI
Major
changes
IT PROJECT RESULTS

Agile IT in the UK is facing a hidden crisis
– 12% of Agile projects are failing
completely
Chris Porter,
CTO, 6point6

IT complexity
Failure at scale

“Have you ever seen what many
teenagers teach to parrots? What do you
expect? So this was an experiment after
all, but about people, or even about the
common sense of computer
programmers.”
Nello Cristianini,
AI prof at Bristol
university

The continuous
culture
Experimental innovation

Software development is complex

Managing costs under complexity

Complex problems are explored

Complex problems are continuously explored
There is no end to trying and learning

Software development is innovative

Innovation is exploration

Innovation is not an epiphany, it’s exploration

To satisfy the customer through early and
continuous delivery of valuable software
Agile manifesto

Small projects vs. Large projects
From: the Chaos manifesto 2013, The Standish group

Adopting a
continuous
culture

Continuous
culture
Continuous
delivery
Agile product
development
Learning
organisation
Agile HR
Autonomous
teams
Microservices

Continuous delivery
Continuous
culture
Continuous
delivery
Agile product
development
Learning
organisation
Agile HR
Autonomous
teams
Microservices

If agile was the opening act,
continuous delivery is the headliner.
Kurt Bittner, Forrester

Continuous Delivery (CD) is a set of practices and principles
in software engineering aimed at, building, testing, and
releasing software, faster and more frequently. These
principles help reduce the cost, time and risk of delivering
changes, and ultimately value, to customers by allowing for
more incremental changes to applications in production.
Wikipedia, 2017

Shopping list for
continuous delivery
Continuous integration
Agile way of working
Build pipelines
Code review
Quality metrics
Automated testing
Provisioning / containerization
Issue tracking
Monitoring

Recipe to deliver continuous delivery
Dev Staging Test
Integration Acceptance Production
Dev Staging Test
For each component
Full landscapeDev Staging Test Manual
Dev Staging Test Manual
Integration
Scenario /
UI testing
Acceptance Production
Add tests and metrics
Add monitoring
Add reviews

Recipe to deliver continuous delivery

Build status

Monitoring in production
Instant response and proactive support

Static analysis
Knowing quality
@kimvanwilgen48

Peer reviews

Auditing
No more code audits
Everything in version control
Testset change approvals
Enforced peer reviews
Green goes to production
Approvals in workflow

Regulatory conformity by design

Agile product
development
Continuous
culture
Continuous
delivery
Agile product
development
Learning
organisation
Agile HR
Autonomous
teams
Microservices

Extensive planning

Red smileys

And red sprints

Portfolio board
Minimize effort

Portfolio board

Continuous (rapid) prototyping

Start looking at results
Antipatterns
• Complexity through LOC
or cyclomatic complexity
• Adaptability through test
coverage
• Speed of delivery through
story points

Product vision and concept details

Product vision in an hour

Business IT antipatterns
Fallback plans
Manual Acceptance Testing
Education for users
User documentation
Communication about
releases
@kimvanwilgen66

No dependencies
Loosely coupled
Low entry and exit barriers
Less contract negotiation
More collaboration

Data-driven decision making: A/B testing
13% increase

Data-driven decision making: A/B testing
439% increase

Learning organisation
Continuous
culture
Continuous
delivery
Agile product
development
Learning
organisation
Agile HR
Autonomous
teams
Microservices

Failure is an inevitable part of innovation
Jeff DeGraff, Dean of innovation at Michigan University

Growth mindset

Discover together and celebrate new knowledge
Learn to explore

Academy, workshops, hackatons

Continuous learning
Improvement using lean

Agile HR
Continuous
culture
Continuous
delivery
Agile product
development
Learning
organisation
Agile HR
Autonomous
teams
Microservices

Developer culture
Is more than pingpong

Learning, innovating and creating

Feedforward
Integration with each iteration for continuous flow
Stakeholder input
For acceptance and selfcritism
Feedback for
improvement of the team
Supportive feedback
for help with patterns
or goals

Autonomous teams
Continuous
culture
Continuous
delivery
Agile product
development
Learning
organisation
Agile HR
Autonomous
teams
Microservices

The creative power of constructive conflict
Innovation happens when different perspectives clash. This is uncomfortable in it’s nature.

Conclusion
It’s worth the struggle
From: Puppet labs State of DevOps report 2016

Conclusion
Continuous culture to enable the exploration of value

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