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Kimberly_Robinson

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Kimberly_Robinson

  1. 1. Kimberly Robinson Dispatcher - WOW Warrenville, SC kimberlyrobinson446@gmail.com - 706-589-0882 Seeking a position with a company which will require me to utilize my skills, abilities and experience to ensure the company's success. Authorized to work in the US for any employer WORK EXPERIENCE Dispatcher WOW - Augusta, GA - October 2014 to Present Assist field technicians with provisioning cable, telephone and internet services. * Troubleshoot failed commands and identify and communicate the resolution. * Accurately document types of calls received for reporting and tracking purposes and give general guidance/ coaching to Customer Service Representative. * Dispatch field technicians to customer premise under certain circumstances to ensure customer satisfaction. * Provide customer education and in-depth troubleshooting for efficient, professional, and courteous resolution focusing on customer satisfaction and retention. * Accurately track all communication with the field operations teams. Customer Service Representative Sitel - Augusta, GA - February 2013 to February 2014 Made reasonable procedure exceptions to accommodate unusual customer requests. * Provided accurate and appropriate information in response to customer inquiries. * Demonstrated mastery of customer service call script within specified timeframes. * Performed customer activations and troubleshooting within in a timely manner. * Set up payment arrangements and processed payments on customer accounts. TSQ-73 ADA Command & Control System Operator/Maintainer US Army - Fort Hood, TX - May 2009 to November 2011 Supervises or inspects organizational maintenance on the AN/TSQ-73 Air Defense Command and Control * System, IH Firing Section Equipment, IH High-powered Illuminator Radar, Missile Launching Section Control Box, MOSC 24C40 or 24R40 * Provided technical guidance to units on PLL technical supply procedures and coordinates maintenance calibration procedures within battalion * Advised on system product improvement program (PIP) and monitored training. * Monitored the Unit Readiness Report, and other maintenance related reports to include unit operational status and the mechanical hydraulic, and electrical systems of the launcher, loader-transporter, and other systems associated items and test equipment * Established and maintained the on-the job training program for organizational mechanics IAW Soldier's Manual Critical Tasks. * Operated general purpose display control and communications stations * Monitored display status panels and auxiliary readouts to ensure correct identity, designation, and engagement of targets. * Performed march order and emplacement
  2. 2. * Performed full range of maintenance on power supplies, communications equipment, general purpose computer with associated buffers and peripheral devices; performs organizational * Performed maintenance on tools, test equipment, and equipment shelter; * Conducted system checks, detected, and corrected mechanical and electrical malfunctions * Removed and replaced faulty assemblies and circuit cards; * Provided technical guidance to lower grade personnel in accomplishment of duties; supervises on-the-job training and all operation/repair activities of subordinate personnel. * Certified fiber optic installer. * Possess Secret Security Clearance Customer Service Representative Sitel - Augusta, GA - January 2008 to February 2009 Made reasonable procedure exceptions to accommodate unusual customer requests. * Provided accurate and appropriate information in response to customer inquiries. * Demonstrated mastery of customer service call script within specified timeframes. * Performed customer activations and troubleshooting within in a timely manner. * Set up payment arrangements and processed payments on customer accounts. Cashier Burger King - Aiken, SC - January 2007 to January 2008 Up-sold additional menu items, beverages and desserts to increase restaurant profits * Recorded customer orders and repeated them back in a clear, understandable manner. * Served fresh, hot food with a smile in a timely manner. * Resolved guest complaints promptly and professionally. * Served orders to customers at windows, counters and tables. * Properly portioned and packaged take-out foods for customers. * Carefully maintained sanitation, health and safety standards in all work areas. Childcare Provider Midland Valley Daycare - Bath, SC - November 2006 to January 2007 Organized activities that developed children's physical, emotional and social growth. * Redirected children to encourage safe, positive behaviors. * Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean. * Made nutritious snacks and meals for children. EDUCATION Criminal Justice Central Texas College - Fort Hood, TX 2012 Diploma Midland Valley High School - Graniteville, SC 2006 ADDITIONAL INFORMATION Skills MS Word MS Excel MS Outlook Lotus Note Data Entry
  3. 3. References are available on request

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