1. © 2011 CSG Systems International, Inc. Confidential and Proprietary1
Internship Presentation
Employee: Kieran Caldwell
Job Title: IT/Marketing Assistant
Duration: August 2013 – March 2014

2. © 2011 CSG Systems International, Inc. Confidential and Proprietary2
CSG’s Internship
IT/Marketing Assistant
Tasked Streams Achievements
Launched GS EMEA
Portal Website
• Launch a private Enterprise Social Network connecting the
CSG employees inside the company with each other,
business data and content for peak individual and team
performance
• Collation of case studies for EMEA customers over recent
times. Storing these findings of valuable information in a
centralised location for an internal audience.
• Design a working guide for Project Managers and Senior
Project Members to use a common reference mapping and
language to navigate a TAM Application Frameworx.
• Deploy a centralised site page which enables users to the
locate and quickly obtain their specific information
through a collection of links.
Refined EMEA Case
Studies
Deployed Media
Tool Chatter

3. © 2011 CSG Systems International, Inc. Confidential and Proprietary3
Chatter Deployed
 Individual Achievements
 Deployed 12 Project Groups and 6 Job Family /Interest Groups
 CSG members registered to a group – 570 (mostly EMEA , duplication – also includes Bangalore Staff) assigned to
EMEA Project
 Installed permission rights for Chatter Desktop Application about 250 users
 ‘Chatter without a browser, supports chat, private messages and display Chatter updates as popup
notification’
 Introduced Chatter Only Fridays to several Project Scope Groups – Meteor, Inmarsat etc
 ‘Means no emails, Lync, Skype methods of communication amongst team members. share project material on
Chatter’
Post Results:
 The graph shows a
weekly review of the
types of feeds/post
across the group, where
the biggest ones are text
and links to file locations
.

4. © 2011 CSG Systems International, Inc. Confidential and Proprietary4
Chatter Insight
Chatter
l Chatter
Refined Case Studies
EMEA Portal Website
-
Most Active Project Group
Active Since Members
September 16th 11
Total Posts- 313
Most Active Job Family
Active Date Members
October 23th 38
Total Posts - 74
55
26
7
5136
7
23
34
10
17
Meteor Group
CRI's
Review comments
Maintenance stream
Ticket
Performance CR
Chatter Only Friday
Morning Status Report
Team Apprasial
Most Commented Topics:
9
2
2
13
45
7
6
5
4
5
Architecturs & Business Consultants Group:
Organisational Readiness V9
New Project New SRS
TAM Experts
Invoice Cycle
Chatter Monthly Champion
Urgent Entitlement La Poste
Multi-Tenancy and GL aggregation
Most Commented Topics:
Month Launched Group Title No. of Members
September Meteor 12
September La Poste 7
October PM/CM EMEA Region 40
October Architects & Business Consultants 33
November EMEA Employee 150
November TDS Architect OSS 2
November ISAT – GX&BGAN 39
December Deutsche BAHN 7
January Telia 13
January Colt 5
January STC 16
January Belgacom(WBMS) 5
January Polkomtel 22
January TMG 16
January BT 2
January CSG Global PM/CM 79
January CSG Galway All Staff 98
February
AKW Implementation (Interest
Group)
2
February AKW Implementation (Project Team) 7

5. © 2011 CSG Systems International, Inc. Confidential and Proprietary5
Chatter Closer Look
Response Meteor Project
 Decrease in e-mails
 Quick and convenient on work reviews
 Informative amongst group conversations
 End of the day report useful
 All CSG updates by following other groups
 REACHING out to other people you wouldn’t normally
have- Message past up the chain of command
 Enjoyed Chatter Only Friday
Response Architects & Business Consultants
 Sharing key information to The EMEA Architect Group
which is based across many locations in the Region.
 Shared a technical overview of Business Explorer (BE) to
this group.
 Exchanged some key BE information to gain momentum
on the topic.
 Inspires users to share outstanding ideas and findings that
allow many to benefit and use those ideas for common
good of company and personnel's
 aring key information to The EMEA Architect Group
which is based across many locations in the Region.
 Presented a technical overview of Business Explorer (BE)
to this group.
 Exchanged some key BE information to gain momentum
on the topic.
 Inspires users to share outstanding ideas and findings
that allow many to benefit and use those ideas for
common good of company and personals

6. © 2011 CSG Systems International, Inc. Confidential and Proprietary6
Chatter Potential
 Chatter Opportunities
 Deploy Regional Groups – Dubai, Bangalore etc
 Install Chatter Desktop to all Regions
 Encourage creation of Users specific Groups
 Allowing Users to Invite Customers to share and discuss
performance
 Mobile App- Easy download, encourage greater usage

7. © 2011 CSG Systems International, Inc. Confidential and Proprietary7
Internal Case Studies
Project Personals Engagement
 Gathered, Reviewed and Exchanged Project
content with 25 different senior project
members.
 Uploaded Case Studies: Format Design 2 Page Structure
 Singleview – 3 Section 1 – Business Model/Solution
 TSM – 3 Section 2 – Application Mapping
 WBMS – 3 Section 3 – Challenges & Experiences
Section 4 - Additional Information
TAM Application Mapping
Each case study defines the solution offered to the
customer and a fixed TAM Frameworx
functionality section has been created to map the
solution components to its selected domain.
Formatting case studies for EMEA customers over the last year and storing these findings of
valued content in UNCLE for an internal audience.
Guidelines Doc – Final stage of review
 Introduce a step by step guideline for PM’s
Senior Project Members to map their project
solution to the TAM Application
Components.
Ref: UNCLE Internal Case Studies

8. © 2011 CSG Systems International, Inc. Confidential and Proprietary8
Case Studies Potential
 Case Studies Opportunities
 Showcase the results
 Storing Internally for future reference
 TAM Frameworx involvement – WBMS customised
slides added to TAM Layout

9. © 2011 CSG Systems International, Inc. Confidential and Proprietary9
Deployed a dynamic SharePoint site page consisting of 6 Portals which occupies
average of 50 internal and external links
GS EMEA Portal
 Reached out to Job Families
 Architects & Business Consultants
 Designers, Developers, Testers
 PM/CM & Platform Engineering
 Senior Management & Executive Directors
Key Feature
GS EMEA Portal is a single site, located on Inside CSG, that provides a centralised tool to enable users to
search and quickly obtain relevant information through a structured collection of links.
 Portal Reasoning
 Previously all the information was scattered and
unstructured.
 Employees struggled to obtain sufficient information
effectively
 Reveals Logical Grouping & eliminates unsorted links
Navigation Drop-down Menu
 Deliver
 Global Services
 GS EMEA Portal

10. © 2011 CSG Systems International, Inc. Confidential and Proprietary10
GS EMEA Portal Caption
 Quick reference links
used by EMEA staff
 Eliminates unsorted links
in the browser’s
favourites
 Provides more targeted
grouping of URL/links to
defined portals
 Other items like a search
portal, and an Industry
portal with relevant links
to the technical/business
and management
community
 Groupings are logical
including sub links
 It’s highly adaptable
(design can be easily
and quick modified)
 It’s easy and quick to
add/delete/update links
 Intuitive use, Easy to
navigate through
 Light and clear structure
Targeted Audience PS EMEA Capabilities
Enables the EMEA community to access a number of consolidated pages grouped in
portals such as Project/Technical/Product portals

11. © 2011 CSG Systems International, Inc. Confidential and Proprietary11
GS EMEA Portal Potential
 EMEA Portal Page
 Capacity to expand if needed on the portals with
more useful links, tools and utilities.
 Increase awareness & usage of Portal to
encourage promotion to Main Inside CSG Page
 Allow users to engage with SharePoint, to form
teams and operate business function's.

12. © 2011 CSG Systems International, Inc. Confidential and Proprietary12
Internship Personal Experience
CSG’s Business Environment
 Gained a clear understanding amongst the employees through
their powerful commitment and determination on meeting the
company objectives
o Communicating and monitoring each of the individual
stream data's inflows
o Responded to all challenges and constraints that hammered
the stream delivers
Group Engagement
 Meteor Chatter Group
o Formed close communications with this Pilot Group
o Invited to Online Weekly meeting
o Participated in Chatter Only Fridays Awards
 Website Design Team
o Shared, created and deployed Site within a 3 man team
• Case Studies Teams
o Instructed the requirements in person with many Senior
Project member