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Stop trying to find customers.
Get customers to find YOU.
Intro to Helpful MarketingTM
by Kevin Dewalt
Founder
SoHelpful, 3 previous
Angel Investor
Collabspot (JFDI), Power Supply
(500 Startups), Vericant (???)
Mentor/Advisor
1,000s, mostly Lean Startup
Ruby Programmer
Former VC
kevindewalt.com
@kevindewalt
Beijing, China
3rd Major Marketing Shift
Before 1995
Mass Advertising
1995 - 2012
Niche Marketing
Today
Helpful Marketing
You ignore 99% of your inbox
and 99.9999% of your ads
I hear …
“We can’t FIND customers to DO Customer Development”
“I have paying customers … and they STILL won’t talk to me”
“Nobody reads our blog … or opens our email”
Finding Customers + Winning Trust = EVERYTHING
Helpful Marketing
A strategy for winning customers by
proving you help them solve problems.
Prove you are helpful and customers will …
• Find you
• Trust you
• Buy from you
• Tell everyone about you
About … Help
This is what
struggling business do …
Case Study # 1 – Customer.io
“The CEO who writes email copy”
Case Study # 2 – Klinify
“The CEO who will sort your email”
“Do you need help with your email?”
Help them through…
Blogging … Speaking … Newsletters …
Face-to-Face … 1-on-1 over Skype or
Hangout … Webinars … Hangouts on
Air … Drip email … ebooks … courses …
workshops … organizing meetups …
hackathons … office hours
But … how do I … ?
… identify WHO is my customer?
… know WHAT problems they have?
… know HOW to solve them?
… WRITE something?
… get them to READ it?
… use this trust to SELL to them?
… create EVANGELISTS?
… get customers to CALL ME?
Let’s Do Helpful Marketing!
1. Create a Target Persona
2. Identify a key problem
3. Write helpful content
4. Get them to find it
5. Develop your 1-on-1 help strategy
6. Get customers to call you for help
7. Take what you learn to develop products
& content that sells
Target Personas bring focus
A fictitious caricature of your customers.
My “Dave” Target Persona
Dave is a 35-year-old American who lives
in Wichita, Kansas. He is married, college
educated, and has a daughter. Dave’s life
dream is to become an entrepreneur and
sell web and mobile products online. He
has a full-time job and is willing to work
very hard to make his dream a reality. He
has some technical skills but
unfortunately doesn’t live near a startup
hub - and thus he has a hard time
connecting with entrepreneurs to get
advice when he needs it.
Target Persona Tips
• Based on a REAL person
• Have 1 Target – or at most 2
• Don’t sweat details.
How to use your target
• Pick “Dave’s” problems
• Offer Dave solutions
• Write/Speak/ TO Dave
Dear Dave …
Closing
Why you should be VERY optimistic …
I met some of your future customers last week
… in Manila
Helpful Marketing Workshop Omaha
By the end of the workshop you will …
Write helpful content that sells Build your evangelists by helping 1-on-1
SoHelpful.me/KevinDewalt
Sat Apr 19 8:30-5:00
workshop.sohelpful.me/omaha.html
$249
$99 – use code OEN99
by Friday
@kevindewalt
kevindewalt@gmail.com

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Helpful Marketing at Omaha Entrepreneur Network

  • 1. Stop trying to find customers. Get customers to find YOU. Intro to Helpful MarketingTM by Kevin Dewalt
  • 2. Founder SoHelpful, 3 previous Angel Investor Collabspot (JFDI), Power Supply (500 Startups), Vericant (???) Mentor/Advisor 1,000s, mostly Lean Startup Ruby Programmer Former VC kevindewalt.com @kevindewalt Beijing, China
  • 3. 3rd Major Marketing Shift Before 1995 Mass Advertising 1995 - 2012 Niche Marketing Today Helpful Marketing
  • 4. You ignore 99% of your inbox and 99.9999% of your ads
  • 5. I hear … “We can’t FIND customers to DO Customer Development” “I have paying customers … and they STILL won’t talk to me” “Nobody reads our blog … or opens our email” Finding Customers + Winning Trust = EVERYTHING
  • 6. Helpful Marketing A strategy for winning customers by proving you help them solve problems.
  • 7. Prove you are helpful and customers will … • Find you • Trust you • Buy from you • Tell everyone about you
  • 9. This is what struggling business do …
  • 10.
  • 11. Case Study # 1 – Customer.io “The CEO who writes email copy”
  • 12.
  • 13.
  • 14. Case Study # 2 – Klinify “The CEO who will sort your email”
  • 15. “Do you need help with your email?”
  • 16.
  • 17. Help them through… Blogging … Speaking … Newsletters … Face-to-Face … 1-on-1 over Skype or Hangout … Webinars … Hangouts on Air … Drip email … ebooks … courses … workshops … organizing meetups … hackathons … office hours
  • 18. But … how do I … ? … identify WHO is my customer? … know WHAT problems they have? … know HOW to solve them? … WRITE something? … get them to READ it? … use this trust to SELL to them? … create EVANGELISTS? … get customers to CALL ME?
  • 19. Let’s Do Helpful Marketing! 1. Create a Target Persona 2. Identify a key problem 3. Write helpful content 4. Get them to find it 5. Develop your 1-on-1 help strategy 6. Get customers to call you for help 7. Take what you learn to develop products & content that sells
  • 20. Target Personas bring focus A fictitious caricature of your customers.
  • 21. My “Dave” Target Persona Dave is a 35-year-old American who lives in Wichita, Kansas. He is married, college educated, and has a daughter. Dave’s life dream is to become an entrepreneur and sell web and mobile products online. He has a full-time job and is willing to work very hard to make his dream a reality. He has some technical skills but unfortunately doesn’t live near a startup hub - and thus he has a hard time connecting with entrepreneurs to get advice when he needs it.
  • 22. Target Persona Tips • Based on a REAL person • Have 1 Target – or at most 2 • Don’t sweat details.
  • 23. How to use your target • Pick “Dave’s” problems • Offer Dave solutions • Write/Speak/ TO Dave Dear Dave …
  • 24. Closing Why you should be VERY optimistic …
  • 25. I met some of your future customers last week … in Manila
  • 27. By the end of the workshop you will … Write helpful content that sells Build your evangelists by helping 1-on-1 SoHelpful.me/KevinDewalt
  • 28.
  • 29. Sat Apr 19 8:30-5:00 workshop.sohelpful.me/omaha.html $249 $99 – use code OEN99 by Friday @kevindewalt kevindewalt@gmail.com