Safety Symposium Training And Risk Management For Psychological Injury

Training & Risk Management for Psychological Injury Keryl Egan & Associates Pty Limited

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Definition of Stress ,[object Object],[object Object],[object Object],[object Object]

Pressure-Stress-Psychological Injury ,[object Object],[object Object]

The Yerkes-Dodson Curve Herbert Benson (HBR November 2005) ,[object Object],[object Object],[object Object],[object Object],0 Stress Anxiety over Time 100 Tipping Point

Relationships Bullying as a Source of Stress ,[object Object],[object Object]

Bullying & Stress ,[object Object],[object Object],[object Object],[object Object],[object Object]

Estimated Cost of Bullying (Sheehan, McCarthy & Henderson, 2001) ,[object Object],[object Object],[object Object]

Direct Costs of Workplace Bullying The Law Society of New South Wales © 2004 With the assistance of the NSW Attorney General’s Department ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Types of Bullying ACCIDENTAL BULLYING ,[object Object],[object Object],[object Object],[object Object]

Types of Bullying DESTRUCTIVE SELF-ABSORBED BULLYING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Types of Bullying SERIAL PSYCHOPATHIC BULLYING ,[object Object],[object Object],[object Object],[object Object],[object Object]

Psychopathic Bullying ,[object Object],[object Object],[object Object]

Psychological Hazards ,[object Object],[object Object],[object Object],[object Object]

The Psychopathic Trap © 2005 Keryl Egan & Associates Pty Limited 2. DISABLE Destabilises, Disorients Mind-scrambles Blames Escalates abuse 3.ANNIHILATE Influence network used against target Accuses target of incompetence Target dismissed 1. SNARE Seduces Isolates Induces fear Manipulates

Target Response to the Psychopathic Trap © 2005 Keryl Egan & Associates Pty Limited 2. Perplexed, Shamed Fearful & Powerless Stressed underperformance 3. Depression, Anxiety, Withdrawal behaviours Non performance 1. Seduced Compliant Tries harder Subliminal fear

Types of bullying behaviours Threatens litigation Plays the victim Bullying intensifies Criminality unmasked Anxiety, rage Defends grandiosity Tragicomic, ridiculous claims Anger, Anxiety Depression Agitation Response to Effective Challenge Planned harm to others, sadistic intent Unprovoked verbal violence Covert undermining & assaults Harm to others for own psychological survival Shame-prone Pay-back for humiliation Harm to others accepted in service of organizational goals Expects resilience & robustness Degree of Intentional harm Self-interest Power, Money Praise Recognition Entitlement Achievement Following orders, Survival Motivation Serial Bullying Vulnerable Insecure Under Pressure

What to do with Bullying? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What to Do with Stress? ,[object Object],[object Object],[object Object],[object Object]

Risk Management Plan 4.RISK MONITORING Regular stress audits and systems review informs policy 2.IDENTIFY HAZARDS HSE standards approach Or CTRE survey Focus groups 3. RISK CONTROL Reactive measures Proactive measures Prioritise actions 1.START HERE Safety system Audit Policy Gap Analysis

Safety Audit ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Identify Hazards Sources of Pressure & Stress ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Risk Matrix: Repeated Verbal Abuse over Time ,[object Object],Low Risk Low risk Low risk Low risk Negliglible Injury Low risk Medium risk Medium risk Medium risk ,[object Object],[object Object],Low risk Medium risk High risk High risk ,[object Object],[object Object],[object Object],Low risk Medium risk High risk Extreme risk Fatality (SUICIDE) Highly unlikely Unlikely Likely Very likely S E V E R I T Y

Isolation, abuse, demands, poor control, role clarity ,[object Object],Low Risk Low risk Low risk Low risk Negliglible Injury Low risk Medium risk Medium risk Medium risk ,[object Object],[object Object],Low risk Medium risk High risk High risk ,[object Object],[object Object],[object Object],Low risk Medium risk Low risk Extreme risk Fatality (SUICIDE) Highly unlikely Unlikely Likely Very likely S E V E R I T Y

Define your Dilemmas ,[object Object],[object Object],[object Object],[object Object]

Choose your Audit Tool ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Identify & Measure Risks Health and Safety Executive Organisational Stress Indicator Tool ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],4.00 3.33 2.75 Change 5.00 4.60 4.25 Role 4.75 3.75 2.69 Relationships 4.75 3.75 3.19 Peer support 4.60 3.60 3.05 Managerial Support 4.33 4.00 3.75 Control 4.25 3.25 2.84 Demands Long term target Interim target Your score

CHANGE NAVIGATION TOOL CTRE International ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CHANGE NAVIGATION TOOL CTRE International ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Multi-Level Intervention for a Resilient & Robust Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Psychopathic bully ,[object Object],[object Object],[object Object]

Strengthen the Organisation & Culture A Response to Bullying ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Monitor, Evaluate and Review ,[object Object],[object Object],[object Object],[object Object]

Case Study: Somerset County Council “A Great Place to Work” ________________________________________________ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

5 Key Points ,[object Object],[object Object],[object Object],[object Object]

Keryl Egan & Associates Pty Limited ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Safety Symposium Training And Risk Management For Psychological Injury

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Safety Symposium Training And Risk Management For Psychological Injury