1. Healthcare Corporate Government Education
Communications
Life Safety
Security
Audio Visual
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Company Profile
Prepared by: Marketing Department

2. TABLE OF CONTENTS
COMPANY PROFILE ___________________________________________________ 1
Aatel's Product Line Card____________________________________________ 2
A Few of Our Customers… __________________________________________ 3
Service and Support Contact Numbers__________________________________ 9
Stay Connected _____________________________________________________ 9
Service __________________________________________________________ 9
Remote Support Desk_______________________________________________ 9
Customer Care ____________________________________________________ 9
Sales and Marketing Department ______________________________________ 9
General Information Requests ________________________________________ 9

3. Company Overview 2014
Contents of this proposal may contain information that is confidential,
privileged, or exempt from disclosure.
COMPANY PROFILE
Aatel Communications Inc.
413 Victoria Ave N Hamilton, ON L8L 8G4
T: (800)695-2883 | F: (905)523-4209 Email: info@aatel.com | Website: www.aatel.com
Years in Business: since 1947 | Employees: 55 | Number of Installs: 2024 | Annual Sales: 8.0MM
Aatel provides products and services which support a comprehensive portfolio in Communications, Life Safety,
Security and Audio Visual. This portfolio, combined with our consultation approach to the market, has enabled
Aatel to become the leader in systems integration within vertical markets such as: Corporate, Education,
Government, and Healthcare markets.
Aatel has developed a team which ensures that we provide a complete service and support infrastructure for the
client, not only until project completion, but also for the ongoing Service and Support. Our team members are
highly skilled; recognizing the importance of the process-oriented methods necessary to ensure consistent quality.
As a result, we offer unparalleled diversity and depth of experience in developing solutions. The development of
technologies requires that many of the systems and solutions in today’s marketplace require a systems integrator
to Design, Program, Install and Service after project completion. Aatel achieves this with our own qualified staff
that is specialized in Communications, Life Safety, Security and Audio Visual integration to meet budgets, scope
and timelines.
Aatel selects products and services, which offer the best solution to the customer. Our relationship with our
manufacturers is an important partnership; we select these partnerships based on the manufacturers' ability to
provide a quality product, substantial investments in R & D, and ultimately provide service and support which
meets our diverse customer base focused in:
Access Control IP Video Management Systems
Audio/Visual & Pro Sound Systems Network & Cabling Infrastructure
Certification, Inspection & Verification Nurse Call Systems
Fire Alarm Systems Patient, Staff & Infant Protection Systems
Intercom & Public Address Voice & IP Communications
IP Surveillance Wireless Voice & Data Applications
Aatel provides service and support 24 hours a day, seven days a week to deliver on site quality emergency
service. Our Service Department provides many services such as Annual Systems Inspection, System
Verification, Preventative Maintenance, Remote Diagnostics, and In-Service Training.
Service & Support Capabilities
Sales IT Services Service Department
• Account Management
• Systems Design
Assessment
• Financial Services
• Liaison with Customer IT Department
• Network Assessments
• Remote Programming & Diagnostics
• 24/7 Service Department
• Remote Diagnostics
• Moves, Adds and Changes
• Advanced Replacement
• Repair and Returns
Engineering Customer Service Installation Services
• System Design and
Integration
• Design Documentation and
Specifications
• Implementation Plans
• Technical Training
• Annual Inspection
• Customer Relations
• In-Service Training
• Preventative Maintenance
• Site and Service Level Agreements
• System Verifications
• System User Assessments
• IBEW Workforce, WHMIS,
WSIB
• Experienced in Infection
Practices & Procedures
• Non-Gaming Supplier License
Project Management Marketing & Administrative Support Corporate
• Project Liaison
• Project Planning & Design
• Developing Partnerships with Market
Leaders
• Providing Customer Awareness
• Trade Show Management
• IBEW
• ISO Certified
• Insured
• WSIB
• Bondable
• Service & Installation Fleet
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4. Company Overview 2014
Contents of this proposal may contain information that is confidential,
privileged, or exempt from disclosure.
Aatel's Product Line Card
AUDIO / VIDEO & PROSOUND
Control Systems Audio Equipment Video Equipment
Crestron
Extron
Kramer
Listen
Biamp Systems
Community
ClearOne
Shure
Tannoy
TOA
EAW
Symetrix
QSC Audio
Vaddio
Polycom
Presonus
Wharfedale Pro
Revolabs
JBL
Lab Gruppen
Chief Mounts
LG
NEC
Peerless Mounts
Mitsubishi Electric
Samsung
Sharp
Da-lite
Draper
Wolfvision
COMMUNICATIONS
Application Software Intercom Telephony Wireless Broadband
Connexall Aiphone
Enterphone
Ring
Avaya
Meridian
Mitel
Norstar
Toshiba
Proxim
Clocks Pocket Page Telephony Voicemail Healthcare Accessories
Primex Wireless
Rauland-Borg
Multitone Esna
TOL
Crest Healthcare Supply
Rauland-Borg
Public Address Wireless Telephony
Bogen
Rauland-Borg
Ascom
Engenius
SpectraLink
LIFE SAFETY
Emergency Wireless Infant Protection Patient Wandering Fire Alarm
Live Sentinel
Visonic Technologies
Stanley Healthcare
Visonic Technologies
Stanley Healthcare
Visonic Technologies
Mircom
Notifier
Simplex
Nurse Call Staff Duress
Rauland-Borg Rauland-Borg
Visonic Technologies
SECURITY
Video Management Access Control Cameras Hosted Video
Aimetis
Axis
Genetec
SafeCam
HID
Keyscan
Matrix
RBH
Axis
Bosch
Pelco
SafeCam
Perceptiv
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5. Company Overview 2014
Contents of this proposal may contain information that is confidential,
privileged, or exempt from disclosure.
A Few of Our Customers…
Customer Sites
Sunnybrook Health Science
2075 Bayview Ave, Toronto ON M4N 3M5
This single site hospital, the largest in Canada, uses the Responder IV
platform with our Bed Management Solution. Various integrations to
wireless devices enable departments or individuals to choose the device
of their liking.
Installed Systems: SIP Wireless Integration to Vocera, Spectra link and
Ascom Wireless, Integration to Connexall Software, Bed Management
Solution within OR Areas, Cisco Call Manager Integration, Centralized
Code Blue, Centralized Code White, Virtual Server Deployment
UHN – Toronto Rehab
520 Sutherland Drive, Toronto ON M4G 3V9
Part of the University Health Network, this multiple campus customer uses
a Responder platform in all of their facilities. Two years ago the University
location upgraded from Responder IV to the Responder 5 platform,
incorporating over 200 beds. We are using Responder PC Console for
Staff Assignments and log on. Facility also uses patient wandering that is
integrated to nurse call and wireless phones.
Installed Systems: Active Directory Integration, Ascom SIP Wireless
Integration, Cisco Call Manager Integration, Centralized Code Blue,
Centralized Code White, Virtual Server Deployment
Lakeridge Hospital
Bowmanville, Whitby, Port Perry & Oshawa Locations
Lakeridge Health is one of Ontario’s largest community hospitals, serving
people across Durham Region and beyond. With four hospital sites and
three Emergency Rooms, they serve a diverse population. Their dedicated
team of health care professionals gives their all every day to keep
improving the quality of care delivered, drive down wait times, and improve
results. They serve more than 1,600 patients per day; they have 15 sites
in Durham Region, including three hospitals with emergency rooms
(Bowmanville, Oshawa and Port Perry) and one specialty hospital
(Whitby).
Installed Systems: Responder IV Nurse Call System, PA System, Patient
Wandering System, Hugs Infant Protection System, Interview Room
Intercom System, Staff Duress System, Centralized Code Blue System
Peterborough Regional Health Centre
1 Hospital Drive, Peterborough ON K9J 7C6
Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional
hospital with a proud local history extending back over a century. The
PRHC has a capacity of 494 beds, one of the busiest Emergency
Departments in Ontario, and an extensive range of services with more
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6. Company Overview 2014
Contents of this proposal may contain information that is confidential,
privileged, or exempt from disclosure.
than 2,000 staff, approximately 300 physicians with privileges, and 600
volunteers.
Installed Systems: Panic Cardiac Arrest & Staff Duress integrated into
nurse call, Intercom – Ring Communications integral to panic systems,
Infant Abduction – Door & CCTV Integration at security & local nursing
stations, Multiple SIP integration to Phone devices such HP handhelds,
IPhone’s, Video Security System – Axis IP Network Cameras Genetec
Software, Security Management System – RBH Axiom V card access
system integrated with video management system & duress systems
Mount Sinai
600 University Avenue, Toronto ON M5G 1X5
This is an existing customer that has been using 425 Beds of existing
Responder IV for over 10 Years. Responder 5 was selected for a 300 Bed
Expansion for the new Women’s Health and Infants program. The
customer selected to integrate Responder IV to Responder 5 Software.
This integration provided the customer with the ability to protect their
investment of all the Responder IV Hardware which remains within the
facility. However the front end software was replaced with the Responder 5
software platform, allowing the entire organization to operate from a single
software solution.
Installed Systems: Responder 5 Software for Staff Assignments for both
platforms, Responder 5 PC Console for both platforms, Cerner ADT
System via HL7 Integration, Active Directory Integration, Multiple SIP
integration to Phone devices such HP handhelds, iPhone’s, Legacy Phone
integration maintained with Non Sip Avaya Phones, Centralized Code Blue,
Centralized Code Pink, Staff Terminal Touchscreens in new developed
area with custom touch points for Bed Management, Bedside light
integration, Virtual Server Deployment
US Steel Canada Inc.
Hamilton & Lake Erie Locations
Hamilton Works is an integrated steel producer based in Hamilton,
Ontario. As a wholly-owned subsidiary in the U. S. Steel Canada group,
and employ approximately 2200 people at our 445-hectare production
complex at the western end of Lake Ontario, producing 2 million tons of
semi-finished steel annually, including 350 thousand tons of basic
oxygen furnace bloom-cast billets.
Lake Erie Works is an integrated steel producer located in Nanticoke,
Ontario on the north shore of Lake Erie, employing about 1,350 people at
our 640-hectare production complex, manufacturing 2.25 million tons of
slabs and 3 million tons of high-quality hot rolled coils. Aatel is the
security supplier for both the Hamilton and Lake Erie Works
Installed Systems: Installation of Axis PTZ and fixed Network cameras,
Matrix Access control system, Wireless High Definition Video
Transmission – Proxim, Integration with Access Control & Video
Management, Local and Off-Site Monitoring, Ongoing service and
maintenance
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7. Company Overview 2014
Contents of this proposal may contain information that is confidential,
privileged, or exempt from disclosure.
Centre for Addiction and Mental Health
1001 Queens Street, Toronto ON M5T 1R8
The Centre for Addiction and Mental Health (CAMH) is Canada’s largest
mental health and addiction teaching hospital, as well as one of the
world's leading research centres in the area of addiction and mental
health.
Installed Systems: Responder 4000 Visual Nurse Call System, Code
White/Blue Address System, Ring Intercom System, Ring Elevator
System, Connexall Software, Spider Alert – Staff Assistance/Duress
System
Kipling Acres Home for the Aged
2233 Kipling Avenue, Etobicoke ON M9W 4L3
Kipling Acres serves 262 residents, not only seniors but a large number
of young adults as well. First opened in 1959 and situated on 20 acres of
beautiful property, its residents and staff represent the cultural diversity
that makes Toronto a special city. Kipling Acres has a long tradition of
providing quality care in a home-like environment and is an important
part of its northern Etobicoke community.
Installed Systems: Responder 4000 Nurse Call System, Roam Alert –
Patient Wandering
North York General Hospital
4001 Leslie Street, North York ON M2K 1E1
This 400+ bed facility is in the process of upgrading from the Responder
IV platform to the Responder 5 platform using our Bed Management
solution. Responder 5 consoles to replace older technology, as well as
our software suite - PC Console and Staff Assignment will be deployed
for staff log on.
Installed Systems: Centralized Code Blue, Centralized Code White,
Centralized Code Pink, Active Directory Integration ( 6 Weeks), Wireless
Integration to Vocera ( 6 weeks), Bed Management Station in all
Responder 5 Patient Rooms, Virtual Server Deployment
St. Peters Hospital
88 Maplewood Ave, Hamilton, ON L8M 1W9
St. Peter’s Hospital is a 250-bed centre of excellence specializing in the
delivery of complex care for adults with chronic illness. St. Peter’s
provides inpatient, outpatient, and community-based programs and
services that focus on Dementia, Aging, Palliative Care and
Rehabilitation. It is also home to St. Peter’s Juravinski Research Centre
where an interdisciplinary research team is focused on dementia,
improving the quality of life for seniors and influencing healthy lifestyle
choices.
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8. Company Overview 2014
Contents of this proposal may contain information that is confidential,
privileged, or exempt from disclosure.
Installed Systems: Responder 4000 Nurse Call System, RBG Axiom
Access Control System, Axis Communication CCTV Network Camera
System
The Dunfield
77 Dunfield Ave, Toronto, ON M4S 2H3
The Dunfield Retirement Residence establishes a new standard in senior
retirement living with 177 studio, one and two-bedroom luxury apartment
style suites. The Dunfield Retirement Residence appeals to a broad
range of seniors offering a combination of independent living
and assistant living suites and services personalized to meet and exceed
your every expectation.
Installed Systems: RBH Axiom Card Access Control System, Mitel
Telephone System, Ascom Wireless Telephone System, Spider Alert
Patient Wandering System, Responder 4000 Nurse Call System, CCTV
Axis Camera System
Rouge Valley Health
Ajax, Scarborough, Toronto, and Markham locations
Rouge Valley Health System is an excellent acute care community
hospital with many programs, including 24/7/365 emergency, obstetrics,
paediatrics, surgery, mental health and regional cardiac care. Rouge
Valley consists of several health sites, including two community hospital
campuses: Rouge Valley Centenary in east Toronto; and Rouge Valley
Ajax and Pickering in west Durham.
Installed Systems: Ascom Wireless Phone System, Public Address
System, Responder 4000 Nurse Call System, Code Blue Address
System, Roam Alert Patient Wandering System
Hillfield Strathallan College
299 Fennell Ave W, Hamilton ON L9C 1G3
Hillfield Strathallen College is a Canadian private, co-educational day
school in Hamilton, Ontario. The academic program runs from Junior,
Kindergarden or Montessori, until Grade 12. HSC is home to 1,130
students from pre-school to Grade 12. This CCMA accredited school has
been known to set a higher standard of education since its conception in
1901. Aatel has been a part of the ‘Transformation HSC’ project,
consisting of a new Senior School and College-wide Community &
Athletic Complex. It also includes a multi-purpose room, two connecting
corridors to the current facilities, a College Commons, relocated parking
and potential for a future track, field house and new tennis courts. These
new facilities constitute a total of approximately 134,000 square feet.
Installed Systems: Audio Visual System, Projectors, Audio Visual
Recording Control, Speaker Systems, Digital Signage, Smart Board
Technology, Lighting Control
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9. Company Overview 2014
Contents of this proposal may contain information that is confidential,
privileged, or exempt from disclosure.
Greenway Retirement Village
100 Ken Whillans Drive, Brampton ON L6V 0A4
Greenway Retirement Village is an elegant luxury retirement residence
with a full-spectrum care service that is tailored to meet residences
evolving needs throughout their retirement. They offer a diverse range of
modern, comfortable accommodations including one- and two-bedroom
suites and two-bedroom townhomes. All our facilities are cozy, well-
maintained and accessible, with amenities designed to meet your every
need.
Installed Systems: Ascom Wireless Phone System, RBH Door Access
Control System, Bogen Paging System, Responder 4000 Nurse Call
System
Dufferin Oaks Long Term Care
151 Centre Street, Shelburne ON L9V 3R7
Dufferin Oaks is a 160 bed not-for-profit Long Term Care Home owned
and operated by the County of Dufferin under standards established by
the Ministry of Health and Long Term Care. The home is a three-story
facility centrally located in the County of Dufferin at 151 Centre Street, in
the Town of Shelburne.
Installed Systems: Roam Alert Patient Wandering System, Access
Control Integration with Existing Door Alarms, Ascom Wireless Phone
System, Responder 4000 Nurse Call System
Credit Valley Hospital
2200 Eglinton Avenue West, Mississauga ON L5M 2N1
Credit Valley currently covers over 1 million square feet and is a 382-bed
acute care inpatient facility, featuring a regional cancer and ambulatory
care centre, a 24-emergency care centre, and a regional women’s and
children’s health centre featuring an advanced level 2 neonatal intensive
care unit and the largest paediatric oncology satellite program in Ontario
outside of the Hospital for Sick Children.
Installed Systems: Responder 4000 Nurse Call System, Primex
Wireless Clock System, Code Blue Address System
Southlake Regional Health Centre
596 Davis Drive, Newmarket ON L3Y 2P9
Southlake offers almost 400 patient beds and accommodates
approximately more than 90,000 visits to the Emergency Department,
22,000 inpatient admissions, and 600,000 out-patient visits each year. As
a regionally designated site, Southlake is responsible for developing and
providing advanced levels of care to the more than one million people
who reside in York Region, Simcoe County, and in some cases, as far
north as Muskoka.
Installed Systems: Elevator Intercom System, Responder 4000 Nurse
Call System, Patient Wandering System, Spider Alert, Centralized Code
Blue System, ringer Intercom System, High Definition Multi-window
Display with Annotation, Video Projector and Motorized Screen, Audio
and Video Conferencing, Networked A/V Recorder, Audio Digital Signal
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10. Company Overview 2014
Contents of this proposal may contain information that is confidential,
privileged, or exempt from disclosure.
Processing, Wireless Microphone System, Crestron Digital Media
System, Crestron Control System, High Definition Touch Panel, Lighting
Controller
Sheridan Villa
2460 Truscott Dr., Mississauga ON L5J 3Z8
Sheridan Villa been recently renovated into a 142-bed modern home for
residents and Adult Day Service clients. The Special Behaviour Support
Unit (SBSU) is a 19-bed unit within Sheridan Villa for clients who have a
primary diagnosis of dementia with significant behaviours that cannot be
managed in the client's current environment.
Installed Systems: RBH Door Access Control, Aiphone Intercom
System, Pelco Video Surveillance System, Bogen Public Address
System, Responder IV Nurse Call System, Roam Alert Patient
Wandering System
Trillium Health Centre
100 Queens way Ave W, Mississauga, ON L5B 1B8
Trillium Health Centre is a hospital serving the residents of central and
south Mississauga and south Etobicoke, and has campuses located in
Mississauga and Etobicoke/West Toronto. It was formed with the
amalgamation of the Mississauga Hospital and the Queensway General
Hospital in April 1998. This 400+ bed facility has our Responder IV
platform deployed and will be upgrading to our Responder 5 system in
the near future.
Installed Systems: Centralized Code Blue, Centralized Code White,
Centralized Code Pink, Wireless Integration to Cisco Phones, Virtual
Server Deployment
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11. Company Overview 2014
Contents of this proposal may contain information that is confidential,
privileged, or exempt from disclosure.
Service and Support Contact Numbers
Toll Free 1(800) 695-2883 www.aatel.com
www.aatel.com/av
Brantford (519) 751-9402 Hamilton (905) 523-5451
Markham (905) 475-2404 Niagara (905) 685-5144
Ottawa (613) 233-4624 Toronto (416) 620-7925
Stay Connected
Service
Dispatch Supervisor
For Service (8:00AM – 5:00PM) press “2” for After Hours Service press “1”
service@aatel.com
Remote Support Desk
Remote Support and Programming
support@aatel.com
Customer Care
Representatives & Trainers
customercare@aatel.com
Sales and Marketing Department
Account Managers, Estimates and Quotations
info@aatel.com
General Information Requests
Accounting, Shipping etc.
info@aatel.com
/aatelcommunications
@Aatel_Comm
Aatel Communications
Aatel Communications Inc.
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