1. Andrew Kent Brown Jr.
5212 Mountain Ridge Rd
Raleigh, North Carolina 27612
firstname.lastname@example.org (919) 606-2063
Engineer with 15+ years of experience in the computer and telecommunications field.
Network Engineer for AT&T and Verizon/WorldCom Network Operation Centers.
Extensive hands-on experience in network engineering, system administration, customer service,
troubleshooting and repair.
Installed, configured and maintained switched and routed LAN/WAN networks.
Excellent communication skills with the ability to interface at all levels.
A team player that can also work independently.
Cisco CCENT (Cisco Certified Entry Networking Technician) exam preparation.
Data Center operations, Medical rehabilitation equipment, VPN Remote Support, Cisco IOS, TCP/IP,Visio,
HP-UX,Vax/VMS, MicroStation CAD,Synchro, TruTraffic, OASIS
EMC (contracted by Advantage Technical Resourcing), Durham,NC 2015 – pres.
Data Center Technician
Technician for EMC’s Center of Excellence Data Center - supporting Research and Development, Systems
Test and other key labs.
Perform day-to-day activities required to support the data center; primarily responsible for cabling and
Configure EMC storage equipment for R&D,testing and development labs.
Install servers,drives, switches, routers and cabinets as required.
Administer service requests and provide resolutions to achieve required goals.
Patterson Medical, Technical Support, Raleigh, NC 2014 – 2015
Biomedical Equipment Technician
Perform calibrations, safety inspections, diagnostics and repairs on medical rehabilitation devices.
Equipment includes radiological, cardiovascular and musculoskeletal.
Follow specific manufacturer,Federal, State and BRH guidelines related to all calibrations and repairs.
Exchange electrotherapy devices and/or accessories for repair.
Ensure timely and accurate submission of billing records and maintenance logs.
Primary on-site client interfaces for Patterson Medical.
NC Department ofTransportation, Signals and Geometrics, Raleigh, NC 2005 – 2013
Ensure proper movement of traffic at signalized intersections and congested corridors through the
preparation of traffic signal and geometric designs and the research,design and implementation of optimized
traffic signal system timing plans.
Prepare,install, and field adjust traffic signal system operational timing plans for corridor closed
loop projects, isolated traffic signal installations, and time-based traffic signal systems.
Perform intersection capacity analysis using various traffic simulation computer software.
Prepare plans, specifications, and estimates for new traffic signals, traffic signal upgrades, and
system layouts for corridor closed loop traffic signal computer systems.
2. Serve as a source of expertise on the design and operation of traffic control signals and provide
technical assistance to department personnel during construction of closed loop traffic signal computer
MCI - WorldCom (Verizon Business), Cary,NC 1999 – 2004
Member of network engineering team responsible for the support of the MCI Cary campus local area
network and remote MCI sites. Customers included MCI Network Operations Center, customer
billing groups, software and hardware design groups.
Project manage and assist with the installation and/or upgrade of network hardware and software
including switch IOS changes and configurations.
Diagnose and repair network problems and track via Remedy ticketing system ensuring minimal
downtime for customers.
Manage internal VLANs and corporate IP addressing. Responsible for assignment of static IP
addresses to desktop support personnel and updating IP address database.
Perform scheduled site surveys for local and remote offices. Inventory associated network hardware,
document network architecture, and assess hardware and software configurations.
Interface with internal customers and senior management relating to network downtime caused by
scheduled maintenance activities and unscheduled network outages.
A4 Health Systems (AllScripts), Cary,NC 1999
Contract Pricing Advisor
Responsible for creating timely and accurate quotes including but not limited to configuration and pricing of
hardware and third-party software. Responsible for evaluating, monitoring and updating prices provided at
all stages of sales cycle.
Identify hardware and software to satisfy client requirements.
Provide pertinent hardware and software configurations and pricing.
Maintain accurate price guides, track all purchases and order client hardware/software.
Serve as liaison between client and vendors.
Verify purchases for accuracy of price and component.
Maintain good rapport with vendors on both technical and purchasing levels.
AT&T Solutions (contracted by Renaissance Worldwide, Inc.), Raleigh,NC 1998 – 1999
Network Support Engineer
Contracted to the AT&T Solutions Global Client Support Center as part of the Merrill Lynch support team.
Responsible for the integrity of the global voice and data network.
Monitor, maintain and provide proactive problem resolution of the Merrill Lynch global data and voice
Utilize support tools including HP OpenView and Remedy ticketing system.
Nortel Networks Service Operations Technology, Research Triangle Park, NC 1997 – 1998
Provided product enhancements, process improvements and support for the Business Operations and
Program Management department within Service Operations Technology.
Supported teams within Service Operations Technology for the development and introduction of
projects, processes,and tools resulting in a savings of $70K per software release.
Interfaced with other Nortel Lines of Business on specified projects related to the successfuldelivery
of Nortel products.
Represented Customer Service organization on Nortel’s Year 2000 deployment team resulting in the
achievement of creating Nortel’s “Year 2000 Project Management Plan”.
3. Nortel Networks Member ofScientific Staff, Research Triangle Park,NC 1995 – 1997
Senior Systems Engineer
Provided HP-Unix System Administration.
Installed, supported and maintained HP-Unix software tools used by Nortel Technology software
Provided analytical and technical support to Nortel design community via internal Helpline.
Supported Local Area Network for Captive Office testing facility.
Nortel Networks Customer Service, Research Triangle Park, NC prior to 1995
Provided HP-Unix & Vax-VMS system administration and LAN support for Nortel DMS switch
software/hardware testing facility.
Managed the engineering and testing of Nortel DMS switching software through software test case
Planned, coordinated, and managed the relocation and installation of desktop, mainframe, and data
communications equipment for Nortel regional offices throughout North America.
Responsible for the daily operations of the desktop and data communications center for Nortel
Network’s San Ramon regional office.
DeVry Institute ofTechnology Atlanta,GA
Diploma – Electronics Technician
Wake Tech (2013)
Certificate – Cisco CCNA preparation course
International Network Services
Certificate – Technical Associate Business Training