Specialized University of the Americas
Yield - Cocle
Faculty of Social Education and Human Development
Bachelor's Degree in Bilingual Tourism Management
Students: Keissy Urriola 2-750-1061
Teacher: YanelIs Quiros
Theme: the three main functions of the front office
Subject: Practicum IV
Second Semester 2022
To sell rooms
The hotel departments’ personnel
work like a team in a relay race.
Sales or reservations staff make up
room sales until the evening before
the guest’s arrival.
The front-desk team will try to sell out
(achieve 100 percent occupancy) by
selling the remaining rooms.
Basically, a percentage of guests who
book and send in a deposit in
advance will be able to secure a room
at a more reasonable price than can
someone booking a room with just
three days’ notice.
Chief among these are demand—the
number of people needing rooms—
and supply—the number of available
To maintain balanced guest accounts
This begins with advance deposits, opening the guest folio (account), and posting
all charges from the various departments.
Most hotels have property management systems (PMS) and point-of-sale (POS)
terminals, which are online to the front office.
Payment is either received on guest checkout or transferred to the city ledger. This
means that the account will be sent and paid within a specified time period.
To offer services such as handling mail,
faxes, messages, and local and hotel
The evening shift duties include the following:
Check the log book for special items.
Check on the room status, number of
expected checkouts still to leave, and arrivals
by double-checking registration cards and the
computer so that they can update the forecast
of the night’s occupancy.
Handle guest check-ins.
Take reservations for that evening and future
reservations after the reservations staff have
left for the day.
Front-desk employees need to
be knowledgeable about the
various activities in the hotel.
The size, layout, and staffing of
the front desk will vary with the
size of the hotel.
The front desk is staffed
throughout the 24 hours by
reading material – Page 108 to 112.
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