How B2B Managed Services Supports Digital Transformation Initiatives

How B2B Managed Services Supports
Digital Transformation Initiatives
June, 2017

OpenText Confidential. ©2017 All Rights Reserved. 2
Introduction

Today’s Supply Chains are Having to Adapt to
Changing Market Conditions
3OpenText Confidential. ©2017 All Rights Reserved.
Consumer
Driven Industry
Convergence
Embracing
New Digital
Technologies
UK Leaving
the European
Union
New Trump
Administration in
the United States
Increased
Regulatory
Compliance

EDI & B2B Integration has Evolved Over the Years
B2BPervasiveness
EDI / B2B is continually evolving and is certainly not ‘dead’ !
1970s 1980s
Time
1990s
UNIX
PC
2000s 2010s
IaaS | PaaS | SaaS
Cloud
IoT
ERP B2B
Big Data / Analytics

Today’s Businesses are Embarking on a Journey of
Significant Digital Transformation
D
I
G
I
T
A
L
D I S R U P T I O N
New Sources of Information Will Need Managing & Analyzing Across the Enterprise
4G Networks
Cloud
B
Y
O
C
Internet of Things
W
I
F
I
PaaS
5G Networks
Smart Grids
Mesh Networks
New Networks
SensorsRFID
Smart Phones
Tablet Devices
B
Y
O
D
Connected Devices
3D Printing
Drones
Wearable Devices
Mass Storage
M2M
Robots
New Devices+
Big Data
Social Networks
Remote Monitoring
Analytics
Mobile Apps NFC Payments
SAAS
S
E
C
U
R
I
T
Y
T
E
L
E
M
A
T
I
C
S
New Information+

Digital Transformation is Leading to New B2B
Integration Initiatives
Introduce a digital backbone
or single ‘integration layer’ to
seamlessly connect to
internal enterprise systems
and external trading partner
communities
Companies are increasingly
outsourcing B2B integration
projects to external trusted
partners while they focus on
rolling out new digital
technologies

Introduction to IDC Study

x
Countries SurveyedIndustries Surveyed
IDC Study - Executive Overview
The aim of this study was to see
whether the introduction of new
disruptive digital technologies was
driving new supply chain
transformation initiatives….
Automotive High Tech Retail CPG
N=254 - Source: OpenText Digital Transformation in the Supply Chain Survey, IDC, December, 2016

Summary of Key Findings
 Digital Transformation (DX) is progressing rapidly, although adoption
varies significantly by industry segment and country
 Supply chain restructuring follows digital transformation
 The highest maturity of new technologies is in cloud, analytics, and B2B
 The Internet of Things and Cognitive Analytics are the interesting areas
amongst the emerging new technologies
 Majority of companies, 66% are considering outsourcing B2B
integration; this investment could support faster & more agile digital
transformation

Digital Transformation Maturity

7%
24%
27%
34%
9%
Digital Resister Digital Explorer Digital Player Digital Transformer Digital Disruptor
Business is a laggard,
providing weak
customer experiences
and using digital
technology only to
counter threats
Digitally enabled
customer experience
and products are
inconsistent and poorly
integrated
Business provides
consistent but not truly
innovative products,
services, and
experiences
Business is a leader in
its markets, providing
world-class digital
products, services, and
experiences
Business remakes
existing markets and
creates new ones to its
own advantage and is a
fast-moving target for
competition
Digital Transformation Maturity in the Supply Chain

6%
4%
6%
2%
20%
26%
33%
16%
23%
22%
16%
27%
26%
44%
19%
30%
35%
51%
32%
20%
23%
1%
2%
19%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Automotive (N=51)
Manufacturing (N=51)
High tech (N=51)
CPG (N=50)
Retail (N=51)
Ad hoc: Management goals for digital transformation are poorly defined and occasionally chaotic. Success often depends on individual effort, and
benefits are not widely shared within the business. Business and IT digital initiatives are disconnected and p
Opportunistic: Basic capabilities are established. The necessary disciplines for digital transformation are in place to repeat earlier successes on
similar initiatives. The business somewhat lags behind best-performing peers. Business has identified a nee
Repeatable: Business-IT goals are aligned at the enterprise level to near-term strategy and include digital initiatives for product or service delivery
and customer experiences but are not yet focused on their disruptive potential. Capabilities are docume
Managed: Capabilities for digital transformation are embedded in the enterprise and tightly linked to an agile management vision. The business
leads its peers and competitors. Integrated, synergistic business-IT management disciplines deliver digitally en
Optimized: Enterprise is aggressively disruptive in the use of new digital technologies and business models to affect markets. Ecosystem
awareness and feedback is a constant input to business innovation. Continuous improvement is a core business managemen
Digital Transformation Maturity in the Supply Chain

50%
48%
42%
39%
39%
36%
23%
0% 10% 20% 30% 40% 50% 60%
What our customers need
The flexibility of our products and services to incorporate DX
The industry segment(s) we operate in
What our competitors are doing
The need to attract and retain skilled people
The constraints of our budget and project plans
The bias of leadership toward change
What are the factors that drive digital transformation in your supply chain?
Drives Digital Transformation Drivers

Disruptive Technology Adoption

Cloud Enables DX Initiatives
 Cloud is becoming today the “de facto” implementation platform for
supply chain applications
 This in turn enables a lot of opportunities, in particular Big Data
Analytics, cloud based B2B networks and IoT, which is growing at
tremendous pace along with machine learning
 Wearables and drones are ‘up and coming’, while robotics and 3D
printing look like they have reached already a first plateau of
investment

22%
17%
12%
20%
20%
27%
47%
37%
28%
25%
11%
13%
10%
17%
12%
13%
12%
14%
14%
21%
18%
24%
22%
23%
23%
20%
13%
15%
17%
15%
24%
25%
31%
25%
30%
22%
16%
21%
24%
26%
25%
21%
25%
15%
15%
19%
12%
13%
16%
14%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Big Data Analytics
B2B cloud networks
Cloud applications
IoT (Use of sensors)
Smart mobility
Robotics
Drones
Wearables
3D printing
Machine Learning
Not using Early pilots In one functional area In more than one functional area Full use across the SC
Digital Transformation Progress Today
Identify progress with each of the following digital transformation efforts in your supply chain today
7
70%
Respondents said
they were using
cloud B2B
networks today

44%
34%
31%
31%
28%
28%
25%
24%
24%
21%
3%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Reduced costs
Improved productivity
Increased visibility
Expanded market reach
Improved business planning
Improved service performance
Increased agility
Better product quality
New supply chain capability
Development of new products or services
Something else
Please indicate whether or not you actually accomplished or realized tangible benefits for each goal related to digital
transformation efforts for B2B Cloud Networks within your organization’s supply chain.
Benefits Realized From B2B Cloud Networks
7
44%
Respondents said
they used B2B Cloud
Networks to reduce
costs

37%
43%
46%
31%
31%
33%
29%
32%
34%
30%
5%
0% 20% 40% 60%
Automotive (N=34)
39%
52%
19%
26%
27%
30%
27%
29%
32%
14%
0% 20% 40% 60%
Manufacturing (N=31)
38%
60%
24%
46%
17%
22%
36%
26%
30%
20%
11%
0% 20% 40% 60% 80%
High tech (N=34)
24%
29%
37%
6%
29%
15%
29%
19%
41%
28%
0% 20% 40% 60%
CPG (N=34)
33%
31%
32%
31%
20%
18%
16%
9%
14%
12%
0% 20% 40%
Retail (N=32)
Benefits Realized From B2B Cloud Networks –
By Industry
Please indicate whether or not you actually accomplished or realized tangible benefits for each goal related to digital
transformation efforts for B2B Cloud Networks within your organization’s supply chain.
Improved productivity
Reduced costs
Increased visibility
Improved service levels
Increased agility
Better product quality
Improved business planning
New supply chain capability
Expanded market reach
New products or services
Something else

Supply Chain Transformation Initiatives

54%
31%
36%
24%
27%
22%
30%
24%
0% 10% 20% 30% 40% 50% 60%
Lack of technology expertise
Lack of bandwidth to explore possibilities
Elusive business cases/ROI
Current approach meets our requirements; no
change necessary
What's digital transformation?
Don’t know where to start
Difficulty in identifying the right partners
Change management/personnel resistance
Please describe the challenges you face in digitally transforming your supply chain today
7
54%
Respondents said a
lack of technology
expertise was
preventing them
driving new DX
projects
Key Challenges to Support DX

47%
43%
38%
32%
31%
30%
27%
26%
20%
19%
12%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Consolidating multiple IT systems
Moving to the cloud
Implementation of new digital backbone
Hiring IT savvy workers
ERP upgrade
Technology outsourcing
Process outsourcing
Automation - i.e. adding sensors
SCM upgrade
Go to market changes
New leadership
What steps are being taken to transform supply chain operations to be able to leverage new digital technologies and
processes?
7
47%
Respondents said
they were
consolidating
multiple IT systems
to support new DX
initiatives
Supply Chain Transformation Initiatives to Support DX

66%
21%
13%
Yes, we are considering it
No we have not considered it
Already using
Have You Considered Outsourcing B2B Integration?
Has your company thought about using an outsourced or managed services approach to looking after your B2B infrastructure
and capabilities?
7
66%
Respondents said they
were considering an
outsourced approach to
managing their B2B
integration requirements

How B2B Managed Services Supports
Digital Transformation Initiatives

Business Network
Simplifies the inherent
complexities in trading
partner ecosystems,
providing a single
connection that digitizes
all information flows,
whether they are
suppliers, customers,
banks or other valued
partners

The Cloud Simplifies Supply Chain Complexity

Business Network Value Path
 Translate
 Integrate
 Manage
 Measure
 Analyze
 Predict
 Orchestrate
 Collaborate
 Comply
 Onboard
 Connect
 Transact
 Partner
 Optimize
 Innovate
CUSTOMER MATURITY
VALUE
 Increase
automation
 Improve
productivity
 Improve data
quality
 Lower cost
 Reduce errors
 Focus on core
business
 Speed time to
market
 Improve customer
satisfaction
 Gain 360-degree
visibility
 Identify
opportunities
 Spot, mitigate
risks
 Avoid business
disruptions
 Drive topline
growth
 Differentiate
 Gain business
agility
 Enable a ‘bi-
modal’ supply
chain
 Manage
communities
 Improve customer
engagement
 Improve procure-to-
pay cycles
 Comply with
mandates

B2B Managed Services is the management of your day-
to-day B2B operations by a trusted, experienced partner
What are B2B Managed Services?

Benefits of an Outsourced B2B Approach
Average
245% ROI from B2B
Outsourcing
B2B Outsourcing Value Study -
Stanford University Global Supply
Chain Management Forum
Average of
20-40% Savings
from B2B Outsourcing
Total Cost of Ownership Study and
Financial Model - Hobson & Company
96% Reported that
Managed Services
added significant value
to their overall B2B
integration programs
B2B Managed Services Value
& Trends Study - Stanford University
Global Supply Chain Management
Forum

x
B2B Managed Services
 Digitally enables the end to end supply chain
through a combination of people, process and
technologies
 Provides external B2B resources so that your
internal IT resources can focus on new digital
transformation initiatives
 Consolidates legacy B2B infrastructures onto a
single, scalable and flexible cloud B2B platform
 Provides a highly available B2B integration
platform that can enable a digital backbone
across your business
 Offers Seamless integration to enterprise
systems such as ERP, WMS and TMS platforms
29
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How B2B Managed Services Supports Digital Transformation Initiatives

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