You’d think that your networks are impossible to manage... But, we’ve seen worse. We live in a new and ever-changing world of IT. This year has brought many advances in technology, however these new benefits have also created a plethora of challenges for you as the IT professional: All of your organization’s devices are no longer safely under the same network, making it difficult to manage devices inside and outside the firewall You still rely on siloed solutions, which hamper your efforts to collaborate and treat all devices equally Your users have drastically evolved, increasing the need for 100% uptime and secure access despite their location or device Join Jim Frey, Vice President of Research Network Management for analyst firm Enterprise Management Associates (EMA), on September 12th at 11am PDT and discover: The diversity and complexity in IT: The big picture Cross-team collaboration and the drive to service orientation in IT operations Integration and convergence across management tools, technologies, and practices Unifying infrastructure management: Objectives and requirements for success

1. Systems Management 2.0:
How to Gain Control of Unruly &
Distributed Networks
September 12, 2013

2. Jim Frey,
Vice President of Research Network Management
Enterprise Management Associates (EMA)
Alex Brandt
Vice President, Americas
Kaseya
Speakers

3. • The Mandate for Unified IT Operations
- Diversity and Complexity in IT
- Cross-Team Collaboration
- Integration & Convergence of Management
- Unifying Infrastructure Management
• Unified Infrastructure Management in Practice
• Takeaways
• Q&A
Agenda

4. The Mandate for Unified IT Operations
© 2013 Enterprise Management Associates, Inc.

5. Diversity and Complexity in IT Operations
The Prime Directive
• Assure that IT-enabled employees and customers are able to access
and effectively use applications and services
The Resulting Job for IT Ops
• Monitor Availability PLUS Performance
• Address Resilience PLUS Security
The Challenge: Infrastructure Complexity
• Datacenter: Servers, Network, Storage
• Distribution & Access Networks
• Security Systems & Devices
• User/Customer Device End Points
• Physical + Virtual components
• Internal + Cloud
Slide 5 © 2013 Enterprise Management Associates, Inc.

6. A Common Approach to the Incident Lifecycle
Slide 6 © 2011 Enterprise Management Associates, Inc.
Time
BusinessImpact
Help Desk
Calls Begin
Issue
Escalated
Network team
Troubleshoots
Server team
Troubleshoots
App team
Troubleshoots
Tiger Team
Assembled
Cause
Identified
Fix
Applied
Noticeable
Impact
Something
changes

7. A Better Answer: Cross-Team Collaboration
Convergence in Tools, Data &Teams for:
• Faster recognition of problems
 First indications can rise anywhere – need all ears (and data collectors) open
• Faster problem isolation
 By technology domain and topology (network/server/app, local/cloud, phys/virtual)
 Modeling and automated root cause analysis
• Faster diagnosis & troubleshooting of incidents
 Contextual traversal from high level view to successive levels of detail
 Multiple viewpoints needed because each situation is different
• Faster restoration of services
 Shorter MTTR – the ultimate goal!
Slide 7 © 2013 Enterprise Management Associates, Inc.

8. Objective of Integrated/Converged Management
Slide 8 © 2011 Enterprise Management Associates, Inc.
Time
BusinessImpact
Help Desk
Calls Begin
Issue
Escalated
Ops team
Troubleshoots
Noticeable
Impact
Cause
Identified
Fix
Applied
Something
changes

9. Ultimate Goal: Proactive Prevention
Slide 9 © 2011 Enterprise Management Associates, Inc.
Time
BusinessImpact
Noticeable
Impact
Something
changes Cause
Identified
Fix
Applied

10. Sample Size = 162
Business/organizational initiatives driving priorities in monitoring/management
4 ‘C’s of Business/Org Initiatives:
Cost, Compliance, Consolidation, Collaboration
2%
4%
6%
6%
9%
9%
10%
18%
36%
0% 10% 20% 30% 40%
Change in senior executive
leadership
Mergers and acquisitions
Other (Please specify)
Change in organizational
direction
New (branch)
offices, geographic growth
Improved global
collaboration
Organizational
consolidation, reductions
Compliance initiatives
Operational savings –
initiatives to cut costs
65%
46%
41%
38%
35%
31%
28%
24%
15%
1%
0% 20% 40% 60% 80%
Operational savings –
initiatives to cut costs
Compliance initiatives
Organizational
consolidation, reductions
Improved global
collaboration
Mergers and acquisitions
Outsourcing
New (branch)
offices, geographic growth
Change in organizational
direction
Change in senior executive
leadership
Other (Please specify)
Feb 2012 (Select All) Jul 2008 (Top One Only)
Sample Size = 180 © 2013 Enterprise Management Associates, Inc.

11. Which of the following strategies does your organization most prefer to
follow in acquiring and deploying network management products?
The Call for Tools Integration
37%
15%
20%
17%
11%
35%
18%
17%
15%
15%
42%
24%
16%
8%
10%
0% 10% 20% 30% 40% 50%
Fully integrated multi-function platforms
Tightly integrated best-of-suite from a single
vendor
Loosely integrated best-of-breed from multiple
vendors
Loosely integrated best-of-suite from a single
vendor
Standalone best-of-breed from multiple
vendors
Less than 1,000 1,000 - 9,999 10,000 or more
EMA Network Management Megatrends, Feb 2012 n=162
# Employees
© 2013 Enterprise Management Associates, Inc.

12. The Human Side of Converged IT Ops
Management
A Rising Force: The cross-domain services organization
• Responsible for services
• Includes members of compute, network, and storage teams
• May also include members of support/service management
Slide 12 © 2011 Enterprise Management Associates, Inc.
41%
59%
0% 10% 20% 30% 40% 50% 60% 70%
No
Yes
Does your organization have a cross-domain services management group?
Feb 2011, Sample Size = 155

13. Integration, Convergence, or Unification?
Some Definitions
• Integration – Connecting independent products together to achieve
broader coverage of the managed environment. Can be event-
level, GUI-level, or data-level
• Convergence – Collecting together a series of related products (usually
from a single vendor) and pre-integrating them for simply modular
deployment. Usually includes common dashboard, standard look & feel
and seamless navigation between products. May still require multiple
databases
• Unification – A single executable solution that covers multiple
technologies, domains, functions, and operator use cases with a single
central database
Slide 13 © 2013 Enterprise Management Associates, Inc.

14. 4 ‘C’s of Effective Integrated/Converged/Unified
Management
Coverage
• Finding solutions that can collect and
present all of the data required for
effective visibility
Capabilities
• Finding solutions with sufficient feature
scope to truly reduce MTTR, by
facilitating accelerated
identification, diagnosis, and analysis
Complexity
• Finding approaches that are not „brittle‟
due to multiple integration points between
independent products
Cost
• Finding approaches that don‟t break the
bank – either up front or over the long run
Slide 14 © 2013 Enterprise Management Associates, Inc.

15. Unifying Infrastructure Management
Objectives and Requirements for Success
• Scalability… to grow
• Flexibility… to adapt
• Multi-domain… to cross boundaries
• Multi-function… to facilitate workflows
• Multi-tenant… to serve all audiences
Key Results
• Visually intuitive consoles and dashboards
• Reduced/eliminated “data set contention”
• Clarity across the organization
• Focus on service rather than blame
Slide 15 © 2013 Enterprise Management Associates, Inc.

16. Bonus Results: Lower Total Cost of Ownership
Using a unified or converged management solution results in…
• Lower licensing & support costs
 Fewer products to acquire/maintain
• Lower product deployment costs
 Fewer products to configure, deploy, and integrate
• Lower training costs
 Fewer products with which to build expertise
• Lower administrative costs
 Lighter administrative/maintenance load
Slide 16 © 2013 Enterprise Management Associates, Inc.

17. Unified Infrastructure Management
In Practice
© 2013 Enterprise Management Associates, Inc.

18. Industry standard for
Industry standard for
IT automation
Solutions & Services
Who are we?

19. Our solutions empower people to
proactively manage and control
IT assets remotely, easily and
efficiently from one integrated
Web-based platform
Who are we?

20. • 23 offices, 450+ employees worldwide
• 15,000+ Customers
• Enterprises and Service Providers
Kaseya Started in 2000
Washington
California
Virginia
Florida
Brazil
The Netherlands
UK
France
GermanyBritish Isles
South Africa
India
China
Singapore
Australia

21. A single Kaseya user can proactively
manage 1,000s of automated IT
systems tasks in the same amount of
time required by a team of technicians
using other techniques.
Why Kaseya?

22. www.kaseya.com
Discover the
State of IT
• Systems
• Assets
• Mobile Devices
• Network Devices
Manage the
State of IT
• Scheduling
• Procedures
• API/Messaging
Automate the
State of IT
• Reporting
• Dashboards
• Interactive Data Views
IT Configuration Management
Asset Management
Security
Business Continuity
Service Delivery
Systems Monitoring
• Remote Management
• Software Deployment
• Power Management
• Image Deployment
• Desktop Migration
• Mobile Device
Management
• Network Discover & AD
• Hardware/Software
• Asset Management
• Virtual Machine
Management
• AntiVirus
• AntiMalware
• BYOD
• Patch Management
• Software Updates
• Image Backup
• Image Virtualization
• File & Folder Backup
• Service Desk/Ticketing
• Policy Management
• Service Billing
• Policy Compliance
• Time Tracking
• Systems Checks & Alerts
• Agent Monitoring
• Enterprise Monitoring
• Agent-less Monitoring
• Log Monitoring
• Cloud Monitoring
Unified Management

23. www.kaseya.com

24. Sneak Peek…

25. EMA: Key Takeaways
• Unified/Converged management addresses both tactical
and strategic needs of IT Ops
• Essential element for supporting cross-domain, service-
oriented transition
• Can drastically improve responsiveness to incidents
• Can lower management tools total cost of ownership
Slide 25 © 2013 Enterprise Management Associates, Inc.

26. Q&A & Final Thoughts
Discover:
Attend a solution
Overview:
http://www.kaseya.com/resources
/webinars/en/kaseya-solution-
overview
Contact us:
1 (877) 926-0001
sales@kaseya.com
Learn more:
www.kaseya.com