Monitoring and alerting is an important aspect of IT operations management and Kaseya provides comprehensive coverage across the infrastructure. In this session, we will explore how Kaseya’s solution provides end-to-end monitoring using both agent-based as well as agentless technology. We will walk through common use cases and highlight how proactive monitoring and alerting can reduce downtime and ensure user satisfaction. You will learn about the differences between monitoring capabilities in Kaseya Virtual System Administrator (VSA) and Kaseya Traverse. We will also highlight the recently integrated capabilities of Kaseya Network Monitor into Kaseya VSA.

1. Kaseya Monitoring Suite
Rajib Rashid
Sr. Director, Product Management
Copyright ©2014 Kaseya 1

2. Kaseya Monitoring Suite
The information in this presentation is confidential and proprietary to Kaseya and may
not be disclosed or distributed without the prior written permission of Kaseya. This
document, and any related presentation, as well as Kaseya's strategy, possible future
developments, products, platforms, directions and/or functionality are all subject to
change without notice at Kaseya’s sole discretion. The information in this document
does not constitute a commitment, contract, promise or legal obligation to deliver any
material, code or functionality. This document is provided without warranty of any
kind, either express or implied, including but not limited to, the implied warranties of
merchantability, fitness for a particular purpose, and non-infringement. This document
is for informational purposes only and may not be incorporated into a contract.
All forward-looking statements, including those set forth in this presentation, are
subject to various assumptions, risks and uncertainties that could cause actual results
to differ materially from projections. Readers are cautioned not to place undue
reliance on such forward-looking statements, and specifically, not to rely upon such in
making purchasing decisions.
Copyright ©2014 Kaseya 2

3. Kaseya Monitoring Landscape
• Windows performance counters
• Windows Event Log
VSA Monitoring
• Standalone, on-premise deployment
• Agentless monitoring using local gateway
• Pre-defined templates, application performance metrics
Network Monitor (aka KNM)
• Available as SaaS option
• Out-of-box coverage for heterogeneous IT infrastructure
• Unique enterprise and service provider specific features
Traverse Advanced Monitoring
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4. VSA Monitoring
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5. VSA Monitoring
 Build-in monitor sets for quick setup
 SNMP monitoring of network devices
 Powerful EventLog and local log monitoring
 Get alerts in Service Desk, E-mail
 Solve issues using an Agent Procedure
 Complete visibility using dashboards
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6. VSA Monitoring
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7. Network Monitor (KNM)
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8. Network Monitor Integrated
 Current version is KNM 5.0 standalone
 Fully integrated into VSA 7.0
– Shared configuration database
– Gateways deployed/managed via Kaseya agent
– Single sign-on, centralized authentication
– Unified org/group/role/scope
– Ticketing, email integration
– Data migration from earlier versions
Copyright ©2014 Kaseya 8

9. Network Monitor Integrated
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10. Traverse Advanced Monitoring
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11. Traverse Advanced Monitoring
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12. Monitoring Challenges
 Enable offering differentiated,
tiered monitoring services
 Remote monitoring behind
firewalls, overlapping IP
addresses
 Multiple organizations, user
roles, custom-branding
 Service impact dashboards,
senior manager visibility
 Rapid customer on-boarding, low
admin overhead and low TCO
 Physical and virtual servers, cloud
infrastructure, network, power,
full detail
 Integrate with custom/3rd-party
applications
Copyright ©2014 Kaseya 12
Monitoring
Complexity
Remote
Sites
100%
Datacenter
Coverage
Complex
Distributed
Footprint
Custom
Data and
Apps.
Integration
Multi-
Tenancy
Service
Impact
Visibility

13. Network Configuration Management
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14. Automatic Topology Discovery
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15. Support for wide range of IT
infrastructure (not complete list)
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•Arrowpoin
t
•F5
•Coradiant
•Peribit
•Bluecoat
• Riverbed
•NetApp
•Brocade
•Sun T300
•ADIC
•Dell
•EMC
Applications Firewalls
•Oracle, SQL Server, DB2, MySQL
•Exchange, Lotus Notes
•IIS, Apache, WebLogic, WebSphere, Java, JMX
•Citrix, AD, DNS, DHCP, WINS
•Blackberry
Network
•Routing (BGP, OSPF, RIP)
•Frame Relay & ATM
•WiFi, RMON2
•Cisco, Foundry, Juniper, Avaya, Amperion, Neoteris
Servers
• VMware vSphere, Xen, HyperV
• Dell OpenManager
• Compaq Insight Manager
• Cisco UCS, CUCM
• Linux, Solaris, HP-UX, Windows, Novell
Content Delivery
Storage
Fixed Wireless
Voice over IP
Environmental Management
•Netscreen
•Checkpoint
•Fortinet
•PIX
•NetASQ
•Kagoor
•Broadworks
•DragonWave
•NextNet
•Redline
•Tasman
•Liebert
•APC
•NetBotz
•Valere
•Omnitroni
x
•Cyclades
•Cisco Call Manager
•Cisco IP-SLA

16. Network Flow Analysis
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17. Service Modeling/Container
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18. Service Level Measurement
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19. Future Monitoring Direction
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20. VSA Monitoring Roadmap
 Key objectives
– Strong focus on user experience
– Utilize best-of-breed technology
– Improve stability & performance of agent
 Simplification
– Combine Monitor & Network Monitor panels
– Retain feature parity
 Phased rollout
– It’s a marathon, not a sprint
– Incremental improvements
Copyright ©2014 Kaseya 20

21. Traverse Monitoring Roadmap
 Storage monitor
– Expanded coverage for EMC, NetApp
– Standard based discovery & monitoring (SMI-S)
 Kaseya Agent integration
– Automation & remediation
– Server performance monitoring
– Remote control
 Realview Dashboard
– Customizable templates
– Clone/share across departments
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22. Copyright ©2014 Kaseya 22
Questions and Answers
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