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Happy Customers, Now.
Featuring:
Olark
@Olark
#OlarkLiveChat
Presented by:
Karl Pawlewicz
Voice of Olark
@karlpawlewicz
2009
2009
2015
2015
2009 2015
Employees: 4 (founders)
Locations: Palo Alto
YC Alum
Bootstrapped
Employees: 32
Locations: Ann Arbor, Austin, Br...
Help Customers
Help Your Team
Why live chat?
Great Service = Sales
Why?
Cause be awesome,
that's why.
The Grand Filter
of Customer
Service
Customers
Product
&
EngineeringTickets
Specs
Graphs
Chat
Email
Phone
Eliminate filters
Email form
Chat
(multiple ops)
It scales with you
Chat
(one person)
Spreadsheet
Helpdesk
(Desk.com)
CRM
(Salesforce)
Get Everyone Involved
a.k.a All Hands Support
At ZenPayroll, our entire team spends at
least one day each month talking wi...
Karl Pawlewicz
Voice of Olark
karl@olark.com
@karlpawlewicz
Olark
www.olark.com
olark.com/pricing
@Olark
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Intro to Olark - Alley NYC Happy Hour Showcase (2.4.15)

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Olark live chat helps businesses connect with customers. This presentation offers a brief overview of who and what Olark is, and why it's important for entrepreneurs and startups.

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Intro to Olark - Alley NYC Happy Hour Showcase (2.4.15)

  1. 1. Happy Customers, Now. Featuring: Olark @Olark #OlarkLiveChat Presented by: Karl Pawlewicz Voice of Olark @karlpawlewicz
  2. 2. 2009
  3. 3. 2009
  4. 4. 2015
  5. 5. 2015
  6. 6. 2009 2015 Employees: 4 (founders) Locations: Palo Alto YC Alum Bootstrapped Employees: 32 Locations: Ann Arbor, Austin, Brazil, Charlotte, Denver, Detroit, Montana, New Orleans, NYC, Phoenix, Portland, San Diego, San Francisco, UK, Toronto Bootstrapped
  7. 7. Help Customers
  8. 8. Help Your Team
  9. 9. Why live chat?
  10. 10. Great Service = Sales Why? Cause be awesome, that's why.
  11. 11. The Grand Filter of Customer Service Customers Product & EngineeringTickets Specs Graphs Chat Email Phone Eliminate filters
  12. 12. Email form Chat (multiple ops) It scales with you Chat (one person) Spreadsheet Helpdesk (Desk.com) CRM (Salesforce)
  13. 13. Get Everyone Involved a.k.a All Hands Support At ZenPayroll, our entire team spends at least one day each month talking with customers “ ” -Tomer London, Co-Founder ZenPayroll
  14. 14. Karl Pawlewicz Voice of Olark karl@olark.com @karlpawlewicz Olark www.olark.com olark.com/pricing @Olark

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