1. Miss Karen Twomey
karenmtwomey@live.co.uk
07827 330762
Profile Summary
A Senior Transformation and Change Manager with over 15 years experience of managing change in global ERP transformation
programmes. Extensive experience of managing business readiness for organisation, process and technology changes primarily for
SAP and more recently Oracle Hyperion Planning and Oracle Fusion. Predominantly providing leadership and acting as the bridge
between technical teams and stakeholders ensuring changes are accepted, deployed successfully and adopted into ‘business as usual’
to achieve the anticipated benefits.
Key areas of expertise include Communications Strategy and plan. Stakeholder management and creation of engaging programme
comms campaigns using a variety of methods and channels. Also expert in Training design and delivery, Change Impact Assessment.
Organisational change, process architecture, UAT and Business Readiness for cutover.
Confident and capable communicator with ability to flex style to culturally and geographically diverse stakeholder groups from end
users to Executive Board level. Ability to lead and project manage in a matrix environment to multiple global locations ensuring system
and process changes are embedded and delivered within budget and timescales.
Having spent over 10 years as a permanent Senior Manager with Centrica, I am able to apply real operational experience to the
Contract assignments I have held with Vodafone and HSBC. Key strengths lie in my ability to ‘hit the ground running’ to establish
relationships quickly and formulate change strategies and plans aligned to key technical milestones. I am able to work within a team
and autonomously with little direction. A veteran of large scale programmes with the ability to keep a cool head when working in fast
paced, ambiguous and challenging environments.
Major achievements
HSBC Procurement - Change Manager
Successful deployment of Oracle Fusion technology and processes to 50K UK expenses users and 50 accounts payable
employees in UK and India.
Senior Manager accountable for all people change areas - Communications, Training, Change Impact Assessment, Business
Readiness and Post Go Live support. Core area of focus were ensuring adequate engagement and buy in from challenging senior
stakeholders and resistant impacted teams.This resulted in offer of permanent position in HSBC.
Vodafone Group Finance - Change and Transformation Manager
Successful deployment of Oracle Hyperion Planning technology to finance teams in multiple European locations over 2
releases.
Senior Manager accountable for all people change areas - Communications, Training, Change Impact Assessment, Business
Readiness and post go live support. Core area of focus was senior stakeholder buy in and ensuring communications and engagement
was adapted to country specific cultures and ways of working. Again this resulted in offer of permanent position in Vodafone.
Centric Energy - Business Readiness Lead and Process Lead
Successful deployment of SAP to existing UK finance teams to support Joint Venture (JV) initiative involving Centrica selling
a 50% equity interest in its wind farm assets to a US investment company.
Senior Manager accountable for implementing a formal governance structure and change plan. Core focus area was development of
process architecture to enable internal and external stakeholders to understand the transition plan to new ways of working.
The Stakeholder feedback from Centrica stakeholders and the Joint Venture leadership team was excellent due to a vast improvement
in communications between stakeholders, end users and the programme.
British Gas - SAP Training Deployment Project Manager
Successful deployment of new SAP training modules to 10k British Gas employees in over 15 locations.
Accountable for Training approach, plan and also the design, build and deployment of SAP and Siebel e-Learning & Instructor-led
training in the areas of CRM, Finance, Customer Service, Sales, and Billing & Workflow management modules.
Recognised as largest SAP deployment undertaken to date globally and aligned to the largest Siebel implementation in
Europe.
British Gas Business - SAP Training Design and deployment manager
Successful deployment of SAP training to 900 employees across 3 UK locations.
Recruited to perform a ‘deep dive’ by the IS CIO and manage critical slippage in Business Readiness Plan being managed by 3rd party
consultancy. Addressed significant slippage in the area of SAP Training Design and Delivery plan by externally recruiting and
mobilising team of 20 training consultants within 4 weeks. Successful in realigning delivery plan within 3 months thus enabling the
commencement of SAP training on time and within the required delivery schedule.
Work recognised by CIO of British Gas and BGB for delivery of ‘best in class’ projects on both programmes winning in-house business
awards and fast track talent management nominations.
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2. Work Experience & roles
• HSBC Group Procurement - Change Manager - Velocity Programme Feb 2015 - July 2016
Change Lead responsible for project managing and supporting the successful implementation of Oracle Fusion (Travel & Expenses
and Procure to Pay) to 50k expenses users in the UK and Accounts Payable teams in UK and India,
Key Accountabilities and deliverables:
Comms and engagement
o Development and management of Procurement Communication & Engagement Approach and plan
o Manage and sign off all Procurement communication and support materials
o Developing presentations and demonstrations for senior executives (steerco decks)
o Facilitation of video conference briefings to programme ambassadors across the UK
Training, learning and development
o Training approach and plan
o Management of training design and delivery plan and resources
o Management of Oracle Fusion Training environment
Change Impact Assessment (CIA)
o CIA for all teams impacted by oracle Fusion deployment plan
o Change plan
User Acceptance Testing
o Sourcing and Managing business user participation in testing
o HSBC Lead partnered with Deloitte in UAT execution
o UAT exit sign off
Post Go Live support
o Set up and manage super user and ambassador support network
o Support post go live and liaise with SMEs to close post-deployment issues
o Monitor key management information post go live to identify trends and issues.
• Vodafone Group Finance - Change and Transformation Manager - Aug 2012 - April 2014
Change and Transformation Manager responsible for change & transformation strategy, plan and activities for the roll out of Oracle
Hyperion Planning technology to 20 International locations over 3 years.
Key Accountabilities and deliverables
Comms and engagement
o Developed overarching Communication strategy and then the approach and plan per release
o Developed stakeholder map for each impacted local market and agreed roles and responsibilities
o Designing, building and maintaining Programme’s SharePoint site
o Setting up monthly newsletter, CFO bulletin, support bulletin and Programme Director’s blog
o Running video-conference events
o Developing presentations and demonstrations for senior executive
o Briefing packs for CIO, CEO & external stakeholders and partners
o Super User and End user Briefings
Training, learning and development
o Develop training approach and plan
o Defining and Developing full Programme curriculum
o Managing the development of Instructor led training materials
o Managing the design and delivery plan and training resources
Business Readiness
o Create and track business readiness checklist & align to quality gate/project GNG/ phases (this checklist covers
organisational change, training, processes and procedures and controls, communications and go live prepara-
tion, benefits realisation planning and tracking)
o Work with Country owners to ensure there is an integrated change plan for each country through the project
lifecycle
• Centrica Energy (CE) - Role: Performance and Reporting Manager - May 2011 to July 2012
After spending 10 years in Business Change I moved in my final year with Centrica to a Performance Management role responsible for
reporting and tracking IT departmental performance and ensuring the service provided to the business is to a high quality and cost
effective.
Key Accountabilities and deliverables
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3. o Creation of Monthly Management Deck covering performance metrics in Change Projects, Helpdesk performance,
Risks /Issues and Financials.
• Centrica Energy - Business Readiness Project Manager - Jan 2008 - May 2010
Recruited into the Centrica Energy Trading business as Business Readiness Lead to work on the ‘Atlas’ transformation programme.
The Programme was an aggregation of a number of projects to deploy technological and process solutions across the Trading, Optimi-
sation, Risk Management & Back office functions within Centrica Energy in the UK and Germany.
Key Accountabilities and deliverables
o Communications
o Training
o Business Readiness approach document and plan
o Process Architecture development and sign off
o Change Impact assessment
o Organisational change
o User Acceptance Testing
o Deployment support.
• British Gas Business - SAP Training Manager - Beacon Transformation Programme - April 2006 - Dec 2007
Lead the design and deployment of SAP training to 900 employees across 3 UK locations.
Key Accountabilities
o Training Strategy, approach and plan
o Management of a team of 27 Training designers creating training materials for the areas of Finance, Metering,
Billing, Customer Care & Sales and Marketing
• British Gas Residential - SAP Training Deployment Project Manager (Release 3) - Jan 2005 - April 2006
Project Manager accountable for the deployment of SAP training modules to 10k British Gas employees in over 15 locations
Key Accountabilities
o Mapping SAP Role Profile to Competency to Transaction to Module
o Development of training paths for circa 200 different role profiles
o Planning of training for SAP Pilot and migration profile
o Impacting training timings into the migration profile for backfill planning and costs
• British Gas Residential - SAP Training Design Manager (Release 2) - July 2004 - Jan 2005
Key Accountabilities
o Team Lead for the SAP Customer Services area of the curriculum.
o Manage team of 5 Learning Designers
o Design and build of 50 Instructor led and web based training courses
• British Gas Residential - Various Training Design roles (Release 1 and 1.2) - July 2001 - July 2004
Key Accountabilities
o Training design, build and test of web/based eLearning modules.
• British Gas Residential - Various customer services roles within British Gas - Nov 1995 - July 2001
Training Qualifications
• Understanding Energy Markets – Oxford Princeton
• People , Process, Systems – Henley School of Management
• Prince 2 Foundational certificate
• Prince 2 Practitioner certificate
• QA-iQ Modelling Business Processes certification
• NVQ Customer Services Level 3
• NVQ D32/33 Assessors Award
Tools/software experience
• Microsoft Office
• Basic Flash
• ToolBook
• Softsim
• On-demand
• Nimbus Control
• SAP
• Oracle
• Siebel
• Endur (ETRM) solutions
Education St Anne’s Convent school
O levels English Language, English Literature, Art
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