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Future State Implementation Plan - Value Stream Mapping in Office & Service Setttings

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Future State Implementation Plan - CONFIDENTIAL
Executive Sponsor Lauren Abrams

Implementation Plan Review Dates

Value Stream Champion Lisa Baldewin
Value Stream Mapping Facilitator Karen Martin
Date Created 3/4/2009
Kaizen
Burst #

Objective / Projected Results

Type

Owner

Integrate call center and dispatch.

PROJ

2

Create and implement tech suport
center.

PROJ

Bill V

3

Explore EDI with customers for work
PROJ
orders & invoicing

4

Implement GPS.

4,7

Improvement Activity

Implementation Schedule (months)
J F M A M J J A S O N D

Bill V

1

Pre-req

6

7
35 WO/day = 735 WO/month. 40% to parts store =
294 WO x 75 mins = 367.5 hrs. If 3.25 hrs/repair =
add'l 113 repairs per month x X avg labor
charge/invoice = X potential add'l rev.

X

X

X

Steve M

X

X

PROJ

Curtis C

X

X

Create 90-day onboarding process.

KE

Justin C

KE

Rich T

X

Revise tech level criteria.

5,6

X

Develop & roll-out tech training for
existing employees. DOW

5

X

KE

Husein A

X

X

Create standardization plan for
trucks (e.g. tools, equipment, parts, PROJ
PPE).
PROJ

Fred S

Revise reason codes for credit
memos.

JDI

Lisa B

Design & pilot flat rate pricing

PROJ

Draft preferred Source T & C's
(MAC).

PROJ

Mark K

13

Centralize key customers billing;
create billing standard work.

PROJ

Renae H

14

Separate labor & payroll.

PROJ

Lisa B

X

15

Create Target summary invoice.

JDI

Renae H

Resolve missing invoice situation.

JDI

Lisa B

Create standard work for billing and
PROJ
collections process.

Lauren

19

Explore EDI for tech "complete"
status with Verisae

PROJ

Steve M

PROJ

Rich B

X

X

X

X

X

X

X

X

X

X

X

X

X
KE Complete
working on 30
day List

X

X

17

X

X

16

X

Shawn C

12

X

X

Fred S

5S and pilot kanban on tech trucks;
pilot water spider function for parts.

X

Date
Complete

8

9

8*

10

11

20

24*

24*

Create technician performance

X

X

X

Done

X

X

X

X

X

X

X

In Testing

X

In Process

X

X

X

X

X

X

X

X

X

X

X

X

X

X

78

Publicada em: Negócios, Tecnologia
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