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Step 2
 Identify all blocks in the process (target 5-15 blocks)


Customer icon is placed in upper right or middle
 Upper right if supplier exists (supplier is placed in upper left)
 Middle position if a separate supplier doesn’t exist











Supplier (if relevant) is placed in upper left
Each block (post-it) contains an activity or group of activities that
occurs before a break in the timeline occurs (typically WIP or
handoff)
Activity format is verb/noun – what happens to what
Include the function who performs the task
Include number of workers who perform the task
Include any obstacles to flow – batches, shared/inaccessible
resources, system downtime, etc.
Consider walking the process

© 2010 Karen Martin & Associates

44

Publicada em: Negócios, Tecnologia
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