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How Outstanding is Your 
Organization?
Webinar
September 17, 2013
Welcome!
• Argentina
• Australia
• Canada
• Finland
• France
• Great Britain (UK)
• Hong Kong
• Indonesia
• Israel
• Italy...
 Coach / Facilitator / Consultant / Trainer: 
Lead Lean transformations & develop people 
across all industries.
 Teache...
© 2013 The Karen Martin Group, Inc. 4
Upcoming Webinars
• Value Stream Mapping: Visualizing Work Flow and Aligning People ...
© 2013 The Karen Martin Group, Inc. 5
After the webinar…
• All recordings are available on:
– www.vimeo.com/karenmartingro...
To Download the 
Organizational Self Assessment:
www.ksmartin.com/
the‐outstanding‐
organization
Click “Download a 
free o...
© 2013 The Karen Martin Group, Inc. 7
www.bitly.com/TOObook
Winner 
2013 Shingo 
Research Prize
© 2013 The Karen Martin Group, Inc.
Success with Improvement
0%
10%
20%
30%
40%
50%
60%
70%
8
2001 – The Economist
Tempora...
© 2013 The Karen Martin Group, Inc.
…A Decade Later
9
2010 – Accenture
0%
10%
20%
30%
40%
50%
60%
70%
80%
Minimal 
financi...
© 2013 The Karen Martin Group, Inc.
Up to 98,000 deaths
annually due to
medical errors.
Improvement goal:
Reduce by 50% in...
© 2013 The Karen Martin Group, Inc.
Something Is Terribly Wrong…
11
2009
2005 2010
2010
2011
“Progress has 
been slow.”
Jo...
© 2013 The Karen Martin Group, Inc. 12
© 2013 The Karen Martin Group, Inc. 13
Cracks in the Foundation
© 2013 The Karen Martin Group, Inc. 1414
© 2013 The Karen Martin Group, Inc. 15
What are the Mindsets and Behaviors 
That Produce Excellence?
© 2013 The Karen Martin Group, Inc.
Requirements for Excellence 
in ANY Endeavor
16
Ambiguity Abounds…
• Organization purpose & vision
• Customers & products
• Business goals & priorities
• Policies & proce...
There is no such thing 
as multitasking.*
* For cognitive tasks.
20
Focus Law #1:
STOP DOING
Focus Law #2:
DO FEWER THINGS 
AT ONCE
22
1. Increase sales 5%.
3. Achieve 10% profit.
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec IT Mktg Ops HR Bob Fin PE ...
23
• Clarity – about what really 
matters.
• Consensus – about what really 
matters.
• Courage – to actively choose to 
“n...
© 2013 The Karen Martin Group, Inc.
© 2013 The Karen Martin Group, Inc.
Train/Practice vs. Performance
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Athletes Bu...
© 2013 The Karen Martin Group, Inc.
Building mastery takes 10,000 hours 
of deliberate practice
26
From The Outstanding Or...
© 2013 The Karen Martin Group, Inc.
True Continuous Improvement
© 2013 The Karen Martin Group, Inc. 28
“Going to the gemba 
has been life changing 
for me as a leader.”
‐ Ginny Cattaneo,...
Lean (Done Right) Fuels Engagement
Engagement Accelerates Transformation
30
Lean
Practices 
Employee 
Engagement
© 2013 Th...
To Download the 
Organizational Self Assessment:
www.ksmartin.com/
the‐outstanding‐
organization
Click “Download a 
free o...
Self‐Assessment
Sheet 1:  Overview & Process
© 2013 The Karen Martin Group, Inc.
The Outstanding Organization
Self‐Assessment Sample Questions
Key Behavior Assessment Questions
Clarity C‐1: What % of the...
Data Collection Recommendations
• Read each question carefully to know who the 
target audience is (e.g. supervisors, fron...
Self‐Assessment
Sheet 2:  Assessment
© 2013 The Karen Martin Group, Inc.
Embedded Comments Provide Clarification
© 2013 The Karen Martin Group, Inc.
Self‐Assessment
Sheet 3:  Scorecard
© 2013 The Karen Martin Group, Inc.
© 2013 The Karen Martin Group, Inc.
TOO Assessment:
Baseline Measurements
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
A B C D E...
© 2013 The Karen Martin Group, Inc.
Baseline Measurements
By Employee Type
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
1st shif...
© 2013 The Karen Martin Group, Inc.© The Karen Martin Group, Inc. 40
How Do You Rate? 
(1 = strongest; 4  = weakest)
Clari...
41
What’s Your Improvement Plan?
© 2013 The Karen Martin Group, Inc. 42
 X
 #
Target 
Condition(s)*
Action Owner Oct Nov Dec Jan Feb Mar Apr May Jun Jul A...
© 2013 The Karen Martin Group, Inc.
Strive for Clarity About:
1. Organization purpose  ____ ____
2. Customers & products _...
44
“You can make a difference no matter
where you sit in the organization.
But only if you start.”
45
© 2013 The Karen Martin Group, Inc.
Lean Practices Build CFDE; 
CFDE is Required for Successful Lean Deployment
46
© 2013 The Karen Martin Group, Inc. 47
Karen Martin, President
7770 Regents Road #635
San Diego, CA 92122
858.677.6799
ksm...
© 2013 The Karen Martin Group, Inc. Up to 98,000 deaths annually due to medical errors. Improvement goal:
© 2013 The Karen Martin Group, Inc. Up to 98,000 deaths annually due to medical errors. Improvement goal:
© 2013 The Karen Martin Group, Inc. Up to 98,000 deaths annually due to medical errors. Improvement goal:
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© 2013 The Karen Martin Group, Inc. Up to 98,000 deaths annually due to medical errors. Improvement goal: How Outstanding Is Your Organization?: An Assessment

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© 2013 The Karen Martin Group, Inc.
Up to 98,000 deaths
annually due to
medical errors.
Improvement goal:
Reduce by 50% in 5 years
10
To Err is Human
Institute of Medicine, 1999

Publicada em: Negócios, Tecnologia
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