Clarity First - You

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This document provides an overview and summary of key concepts from the book "Clarity First" about gaining clarity. It discusses what clarity is, why it is needed, and how to achieve it. Specific techniques presented for improving clarity include using the "Five P's" of purpose, priorities, process, performance and problem solving. The document also discusses different "types" of clarity in terms of being a clarity pursuer, avoider or blind. It provides tips for writing clear emails and asking clarifying questions. Overall, the document promotes the idea that clarity allows for faster and easier task completion, builds confidence and trust, and emphasizes mindfulness and metacognition as keys to operating with clarity.

Negócios

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Clarity:
What it is
Why you need it
How to get it
www.clarityfirstbook.com
www.clarityfirstquiz.com

Clarity First Summer Webinar Series
3
www.TKMG.com/webinars + YouTube, Vimeo, and Slideshare
1 2
3 4

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PURPOSE PRIORITIES PROCESS PERFORMANCE PROBLEM
SOLVING
PURSING ORGANIZATIONAL CLARITY:
THE FIVE P’S
www.clarityfirstbook.com
www.clarityfirstquiz.com

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…YOU
Organizational clarity begins with…

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© 2018 Karen Martin | clarityfirstbook.com

CLARITY TAXONOMY
Consistently pursues clarity
as both information provider
and information recipient
CLARITY PURSUER
Type 1: Intentional deceit
Type 2: Strategic ambiguity
Type 3: Willful ignorance
CLARITY AVOIDER
Type 1: Unaware
Type 2: Aware; cannot perceive value
CLARITY BLIND
© 2018 Karen Martin | clarityfirstbook.com | pp. 221-226

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What is your primary mode of operating?
© 2018 Karen Martin | clarityfirstbook.com | pp. 221-226

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Benefits of Operating with Clarity
• Faster to accomplish tasks
• Easier to accomplish tasks well
• Less psychic energy required
• Builds confidence
• Builds trust

Percent Complete & Accurate (%C&A)
1 2 3
80% 95%50%
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Rework: Correct or Add or Clarify

Do you communicate with clarity? Do you listen for clarity?

You have a right—and a duty—to ask for clarity.
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Primary Modes of Information Provision
• Written
• Verbally
• Non-verbally

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© 2018 Karen Martin | clarityfirstbook.com
Clarity First: Communication Pathways (Chapter 7)

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Clarity First: Communication Pathways (Chapter 7)
© 2018 Karen Martin | clarityfirstbook.com

Write Clearer Emails
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1. Purpose: FYI or request?
• If FYI – why does this matter to the recipients?
• If request – for information, decision, or action?
2. Background (Concise! Relevant information only)
3. Repeat “the ask”
4. Formatting – numbered sections, bold topics, use
color font or highlighting to emphasize important
information

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Clear Email Tip #1:
State the purpose of the email, then provide details

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Clear Email Tip #2:
Number your items, include a topic, add space

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Clear Email Tip #3:
Highlight Actions/Decisions the Recipient Needs to Take

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www.clarityfirstbook.com
Chapter 6, pp. 168-209© 2018 TKMG, Inc. All rights reserved.
P D S A

Clarifying Questions via Humble Inquiry
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• Curiosity vs. judgement
• Open-ended
• What? How? (best)
• Who? When? Which? (when needed)
• Why? (be careful)
• One question at a time
• Avoid leading questions
© 2018 Karen Martin | clarityfirstbook.com

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Mindfulness:
The Key to Operating with Clarity
Paying attention—purposefully
and nonjudgmentally—in the
present moment.

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Introduction to
Mindfulness Meditation:
Clarity First, pp. 276-279

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Metacognition
met·a·cog·ni·tion:
medəˌkäɡˈniSH(ə)n
noun
Awareness and
understanding of one’s
own thought processes

Your Clarity Action Plan
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1. One thing you will do more of:
_____________________________________
2. One thing you will start doing:
_____________________________________
3. One thing you will stop doing:
_____________________________________

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www.clarityfirstbook.com
www.clarityfirstquiz.com
What could you
accomplish with
greater clarity?

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Recorded webinar: http://bit.ly/1uVqMJC Subscribe: http://www.ksmartin.com/subscribe Purchase the book: http://www.bit.ly/VSM These are slides from a webinar done with APICS Heartland on the topic of Value Stream Mapping. This webinar covers: • How to use value stream mapping as an organizational transformation & leadership alignment tool • How to plan for a value stream mapping activity • The mechanics of mapping, including key metrics for office/service/knowledge work • How to create an actionable Value Stream Transformation Plan

Value Stream Mapping

TKMG, Inc.

Recorded webinar: http://slidesha.re/1nOR5i5 Subscribe: http://ksmartin.com/subscribe Purchase the book: http://bit.ly/TOObk This webinar features content from Karen's workshop and talk at the Lean Enterprise Institute and Lean Frontiers Coaching Summit, held on July 29 & 30, 2014 in Long Beach, California. Both the workshop and talk focus on learning how to break the "telling" habit as a leader or improvement coach, and how to use the right questions at the right time to develop people more effectively and get better work results.

Coaching: Asking the Right Questions

TKMG, Inc.

Recorded webinar: http://slidesha.re/1kwmhx4 Subscribe: http://ksmartin.com/subscribe For more information, see Chapter 4 of the Shingo Research Award winning The Outstanding Organization: http://bit.ly/TOObk A3 management is a fundamental Lean management practice for making effective improvement, solving problems, developing people, and building a learning organization. While this disciplined approach generates more effective and sustainable results than traditional problem solving, it’s arguably the process of developing skilled coaches that carries the greatest organizational benefits -- including the cultural shifts needed to accelerate transformation. With practice, the organization becomes more responsive, focused, and effective in delivering value to its customers and attracting and retaining talent. In this webinar, you will learn: • The mechanics of using PDSA (plan-do-study-adjust) for solving problems. • The vital role coaching plays in building organization-wide problem solving capabilities. • How to break the “telling” habit that disrespects a worker’s creative potential. • How to systematically build coaching capabilities to accelerate learning.

A3 Management: Effective Problem Solving via PDSA

TKMG, Inc.

Recorded webinar: http://slidesha.re/1jiKoif Subscribe: http://ksmartin.com/subscribe Showing respect for people is something that most people agree with in theory. But many organizations don't show respect the way it’s meant in Lean management. The result? Poor business performance, difficulty attracting and retaining talent, and customer service that leaves much to be desired. In this webinar, you will learn: • Why respect goes far beyond how you interact with someone. • How work systems & processes create disrespect. • How blame and disrespect are inextricably linked. • How robust problem-solving demonstrates respect for people. • How to use improvement to build a highly respectful culture. People work far too many hours and give too much to organizations to not receive respect in return. Watch to learn how.

Respect for People: The Lean Way

TKMG, Inc.

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TKMG, Inc.

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Clarity First - You

2. 2 Clarity: What it is Why you need it How to get it www.clarityfirstbook.com www.clarityfirstquiz.com

3. Clarity First Summer Webinar Series 3 www.TKMG.com/webinars + YouTube, Vimeo, and Slideshare 1 2 3 4

4. 4 COHERENCE PRECISION ELEGANCE

5. 5 PURPOSE PRIORITIES PROCESS PERFORMANCE PROBLEM SOLVING PURSING ORGANIZATIONAL CLARITY: THE FIVE P’S www.clarityfirstbook.com www.clarityfirstquiz.com

6. 6 …YOU Organizational clarity begins with…

8. CLARITY TAXONOMY Consistently pursues clarity as both information provider and information recipient CLARITY PURSUER Type 1: Intentional deceit Type 2: Strategic ambiguity Type 3: Willful ignorance CLARITY AVOIDER Type 1: Unaware Type 2: Aware; cannot perceive value CLARITY BLIND © 2018 Karen Martin | clarityfirstbook.com | pp. 221-226

10. 10

11. 11 Clarity First, p. 9

12. 12 Benefits of Operating with Clarity • Faster to accomplish tasks • Easier to accomplish tasks well • Less psychic energy required • Builds confidence • Builds trust

13. 13

14. 14

15. Percent Complete & Accurate (%C&A) 1 2 3 80% 95%50% 15 Rework: Correct or Add or Clarify

16. 16

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19. 19

20. Do you communicate with clarity? Do you listen for clarity?

21. 21

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24. You have a right—and a duty—to ask for clarity. 24

25. 25 Primary Modes of Information Provision • Written • Verbally • Non-verbally

28. Write Clearer Emails 28 1. Purpose: FYI or request? • If FYI – why does this matter to the recipients? • If request – for information, decision, or action? 2. Background (Concise! Relevant information only) 3. Repeat “the ask” 4. Formatting – numbered sections, bold topics, use color font or highlighting to emphasize important information

29. 29 Clear Email Tip #1: State the purpose of the email, then provide details

30. 30 Clear Email Tip #2: Number your items, include a topic, add space

31. 31 Clear Email Tip #3: Highlight Actions/Decisions the Recipient Needs to Take

33. 33

34. 34

35. Clarifying Questions via Humble Inquiry 35 • Curiosity vs. judgement • Open-ended • What? How? (best) • Who? When? Which? (when needed) • Why? (be careful) • One question at a time • Avoid leading questions © 2018 Karen Martin | clarityfirstbook.com

36. 36 Mindfulness: The Key to Operating with Clarity Paying attention—purposefully and nonjudgmentally—in the present moment.

37. 37 THE CLARITY PAUSE

38. 38 Introduction to Mindfulness Meditation: Clarity First, pp. 276-279

39. 39 Metacognition met·a·cog·ni·tion: medəˌkäɡˈniSH(ə)n noun Awareness and understanding of one’s own thought processes

40. 40 Clarity and YOU

41. 41 Y O U M A T T E R

42. Your Clarity Action Plan 42 1. One thing you will do more of: _____________________________________ 2. One thing you will start doing: _____________________________________ 3. One thing you will stop doing: _____________________________________

43. 43 43

44. 44 www.clarityfirstbook.com www.clarityfirstquiz.com What could you accomplish with greater clarity?

Clarity First - You

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