Key Success Factors
Engage all stakeholders from the beginning.
They must clearly understand why “this” is a problem.
Gain consensus every stage of PDCA.
Keep leadership from getting into tactics.
Their role is strategy and policy.
Test/experiment before rolling out an improvement.
Assign clear accountability for monitoring the improved
state and continued improvement.
Avoid moving forward until true root cause is known.
Establish measurable targets.
Develop leaders into engaged and active coaches/mentors.
Share the process company-wide.
© 2011 Karen Martin & Associates