Consider all options
Be innovate – be willing to challenge your paradigms & help
others challenge theirs.
Make sure the countermeasure is directly very
specifically to the root causes.
Make it clear exactly what will be done – by whom, by
when, where, how, in what order, etc.
Aim for full implementation by a certain date.
The problem owner’s role shifts to advocate and project
Cross-functional involvement & consensus is a key
© 2011 Karen Martin & Associates