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Activity PT LT %C&A Activity PT LT %C&A Activity PT LT %C&A Activity PT LT
Approve PO 15 240 100%
Fax PO to
Account Manager
5 20 100%
Notify customer
when they can
expect delivery
15 300 95%
Review and
approve PO; send
to Order Entry
5 240 100%
Enter order into
SAP
10 240
Step # ? 986
Finance / Credit
Function /
Department
LT Units
Hours Worked per Day
37,500
Paul Dampier
Occurrences per Year
Current State Metrics-Based Process Map
26-Nov-07
8
Sam Parks
Date Mapped Michael Prichard
Order FulfillmentProcess Name
Specific Conditions Domestic orders through sales force
PT Units Process Details
Mary TownsendSean Michaels
Ryan AustinDianne O'Shea
7
Mapping Team
Order Entry
Account Manager
Sales Rep
Customer
Seconds
Minutes
Hours
Days
Seconds
Minutes
Hours
Days
Processes Owners Lead Improvement & Problem Solving 
ACROSS ALL FUNCTIONS

Publicada em: Negócios, Educação

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