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Key Metrics: Quality • %Complete Value Stream Mapping - Strategy Before Tactics

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Key Metrics: Quality • %Complete and Accurate (%C&A) – % of incoming work that’s “usable as is”; the downstream customer can perform task without having to “CAC”: • Correct information or material that was supplied • Add information that should have been supplied • Clarify information that should have or could have been clearer – Determined by the person receiving the input; metric goes on the output block. – Measured by the immediate downstream customer and all subsequent downstream customers. – Similar to first pass yield in manufacturing.© Karen Martin & Associates, LLC 38

Publicada em: Negócios, Tecnologia