Kanika Mehra
Email- kanikamhr93@gmail.com
9811645070----------------------------------------------------------------------...
• Handling of all domestic and international reservations and ticketing.
• Issuance of MCOs, Excess Baggage Tickets, Petty...
Name: Kanika Mehra
Father:Mr. Arun Mehra
Gender: Female
DOB: 8 Oct 1993
Marital Status: Single
Language Known: English, Hi...
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kanika resume (1) (6)

  1. 1. Kanika Mehra Email- kanikamhr93@gmail.com 9811645070-------------------------------------------------------------------------------------------------------------------------------- OBJECTIVE Seeking position, which can utilize training and experience in aviation field seeking in an opportunity to become part of a professional team, engaged in a technically challenging area of aviation world where my skills and knowledge would contribute to the success of an organization, which nurtures professional growth, rewards innovation and acknowledge the hard work. EDUCATIONAL QUALIFINCATION Educational Collage Year B.Sc (Animation) IGNOU Graduate 12th C.B.S.E 2012 10th C.B.S.E 2010 WORK EXPERIENCES: AIR INDIA SATS IGI AIRPORT TERMINAL 3 DELHI JULY2015 TO TILL TICKETING &RESERVATIONS  Arranged and confirmed tickets one way ,round trip, return, and connecting flight journey for passengers  Taking information from customers over the phone and feeding them in the system for ticket reservation  Prepone, Postpone and Reissuance of Domestic and International Tickets.  Ticket Cancellation and Refund process of Staff Ticket and Passengers ticket  Pnr Creation, Fare Quote, PNR Splitting, Ticket Issue  Revalidation and Rebooking and Changes Charges, Extra Baggage Charges  Army Charter, Custom Escort , SOD, SOL.  Sita Liason Revservation System  Handling ticketing process using computers and customized applications  Managed Continental passenger ticket sales and reservations. Role and Responsibilities >Ensure excellent customer service by performing tasks with the team. >Handling Issuance, Reissue, cancel, refund of Air India tickets > Handle denied boarding passengers and issue refunds/compensation as necessary
  2. 2. • Handling of all domestic and international reservations and ticketing. • Issuance of MCOs, Excess Baggage Tickets, Petty Cash and Hotel vouchers • Co-ordinate with various departments to achieve on time perfomance Coordinated passengers with other airlines due to overbooking or cancellations  Arranged for hotels, meals and ground transportation  Answered inquiries made by travel agencies or transportation firms  Communicated with customers and Ticket Agents to advise of changes with travel conveyance and to confirm reservation  Processed ticket sale transaction  Adeptly dealt with different airline/airfare contracts and pricing structures Others Handling Passengers Execute queries wheneveER REQUIRED  Preparation of General Declaration  Assign seats for customers on the airline.  Responsible for ticket reservations, cancellations, alterations.  Contacting customers to inform them of flight cancellations and delays. Training & Certifications  Basic Ground Handling  Departure Control System (DCS)  Reservations and Ticketing  Dangerous Goods Regulations (DGR)  Aviation security awareness program AVSEC  Star Alliance Personal Strength: • Confidence in facing the challenges in the assigned work. • Ability to work under stress • Disciplined • Obedience • Punctuality - Comfortable in rotational shifts Personal Data:
  3. 3. Name: Kanika Mehra Father:Mr. Arun Mehra Gender: Female DOB: 8 Oct 1993 Marital Status: Single Language Known: English, Hindi Hobbies: Listening Music travelling and photography Address: House No-1/7630, Street No-6, East Gorakh Park, Shahdara, Delhi-110032 Declaration: I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. KANIKA MEHRA 

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